A1 Underground & Plumbing Services LLC

I bought a house in Deerfield Beach, FL in July of 2020, and a sewer scope completed at the time of the home inspection revealed that the cast iron pipes under the house were from the 1960’s and all needed to be replaced. I hired A1 Underground Plumbing in August 2020 to help me with this project, and they completed the project in less than a week, and after they left, it appeared that all toilets were flushing, the shower and the kitchen sink were draining, and the washing machine in the laundry room was functional. I paid them $20K for the job, and was very happy with the completed project……or so I thought. Fast forward to February 2020. We were in the yard and noticed an exposed cast-iron pipe that had lifted above the grass, and appeared to have water running through it. From what we could tell, the lawn company must have run over this pipe with a mower and broke a plastic fitting over the pipe, and this exposed the pipe for us to see the water flowing through it. The only source of this water had to be from the washing machine, because it was the only water running at the time. I immediately contacted A1 Underground Plumbing, and talked to Beau Fuller, and let him know that I thought a pipe got missed when they were replacing all of the pipes back in August. He agreed to come back to the house to take a look at it, but he advised me that he thought a pipe did not get missed and that there must be another explanation. I met Beau at my house on March 8th, and he took a look at the exposed pipe, and the washing machine drain hose, and came to the conclusion that the washing machine drain hose was not draining water into the new PVC pipes installed by A1 Underground Plumbing, but instead, was draining through another pipe that had NOT been replaced, and must have been installed by a previous owner of the home. I didn’t think this would be a problem to get fixed, so I started working with Beau to schedule a repair to get the washing machine hose draining into the proper PVC pipe that was installed by A1 Underground Plumbing. It was at this point that Beau informed me that the cost of this repair would be in the ballpark of $450. I replied to him that I just paid $20K for all of the plumbing pipes to be replaced and to be functional, and I wasn’t interested in paying additional money for repairs that should have been taken care of when all the pipes were replaced. This reply set off an exchange of text messages that completely changed my attitude towards A1 Underground Plumbing and Beau Fuller. He immediately took offense to my reply, and felt that I insulted him for suggesting that I wasn’t interested in paying more money to him. He advised me that there was no way for him to know about the pipe that was “illegally installed,” and that my house had a “rigged connection.” Without any consideration to resolve this problem, he completely justified his work and told me that the “scope of work” was completed, and that “everything I paid for is what I got.” What I know is that I paid $20K, and my expectation was to have all water exiting the house flowing to the sewer. They tested all the toilets, the shower drain, and the kitchen sink, and made sure that these drain lines were all functional and draining properly. Why not test the washing machine drain line?? Instead, Beau Fuller repeatedly told me that testing a washing machine drain hose is outside of his scope of work. He accused me of being a “bad person,” and that I was completely “unreasonable” for requesting him to help correct a problem that he caused. He indicated that I “should have known” my house was rigged. Insulting me, for what I would consider a reasonable request, is a great way to lose me as a customer and to write this review to share my experience. Best of luck to anyone who chooses to use A1 Underground Plumbing, but be prepared that you will NOT be helped if something goes wrong with your plumbing system in the future.

This Group is first rate. The job done was excellent, so professional, knowledgeable, meticulous! Such a pleasure to deal with a company that is well run. I would recommend highly.

HIGHLY RECOMMENDED! These guys are top notch. They trenched under my house, removed all my cast iron pipes, replaced them with pvc and even broke out my exterior wall to my kitchen to replace the pipe in the wall. All in 3 days!! We never lost water and the guys gave me updates every step of the way. They even put sod down on the area that they dug after everything was done. Five stars is an understatement. To be honest this is the best company I’ve ever done business with. Very punctual and professional.

We unfortunately had a serious pipe problem under our house. But fortunately we found a "CLASS" A1 Underground and Plumbing Co. thru a neighbor who had also hired them with excellent reports. This company came in the next week with equipment that was unbelievable. But mostly a crew of men that we cannot stop praising.These men worked under our house and removed and replaced all damaged pipes. All work that had to be done in the house, was done in a professional and absolutely CLEAN way..Cannot thank these men enough and A1 for having them work for their company. We give this company a "10" for the professional work that was done at our home. We highly recommend A1 Underground and Plumbing for their services to anyone and everyone.

Job was done, from first dig to new sod, in less than a week. Everything seems to be working well, warning about "loud" shower drain was appropriate and appreciated since an intact drain line is a bit noisier than a deteriorating one.

Went well. Everything has been replaced with no damage to the floors since they excavated under the foundation and them blew "rock" into the excavated areas. All very professional and neat. Highly recommend them.

BAIT AND SWITCH - When we finally got the quote, we were stunned to see a price of $1,500 more than what Beau had quoted us. Instead of the total $21,000 which he had quoted us, there was a $25,000 figure (not previously discussed) , less a $2,500 "DISCOUNT". The new total had been ramped up to $22,500. I thought maybe they had sent someone else's quote to us in errror after the previous verbal quote of $21,000 from when Beau was at our home. We called and spoke to a woman who claimed not to know anything about Beau's original verbal and written quote on his business card. We asked her why Beau had taken his business card with the $21,000 quote but she could not answer this and said we would have to speak with Beau. She then advised that Beau was out on paternity leave until Monday of the following week. Another runaround. You would think that they would have reached out to him by phone for 5 minutes to verify the confusion but they could not be bothered. When Beau called us on Monday, he REFUSED TO HONOR HIS ORIGINAL VERBAL AND WRITTEN QUOTE but ridiculously tried to offer us a $100 discount off his higher $22,500 later quote. We asked him why he had written the lower quote on his business card for us but then left our home with it. He REFUSED to answer this. We refuse to do business with a company that puts potential customers through A BIG RUN AROUND and BAIT AND SWITCH TACTICS.

A1A did an amazing job replacing all the old cast iron pipes underneath our house. This is our first home and knew this job was a must need. Shopped around and A1A was the best price with the best reviews. A job like this, you do not want to go cheap. A1A was was in and out in less than a week and a half. They ripped up our tile drive way and put it back exactly how it was and added fresh sod in all the places they dug. We feel very confident that the job they did will last much longer than the cast iron pipes that were in place from 1971.

Very Professional, honest and did a great job explaining what they were doing.

One of the best providers I have had the chance to work with in South Florida....after living here for 40 years.....that says a lot. I would definitely recommend to anyone that is faced with the significant issue of replacing all of their underground plumbing...a large expense that is underground.

A-1 Underground & Plumbing is one of the most professional companies we've ever had the pleasure to work with in South FL. They responded quickly to our first inquiry and completely followed through each step of the way, responding to ANY inquiry within minutes. Our primary contact, Beau, explained each step of the job and each was performed as promised and on-time. The on-site crew led by their foreman, Tito, were prompt, polite and always had a smile on their faces despite the difficult job they were performing in the blazing FL sun. Their camaraderie and commitment to doing an excellent job were really appreciated by us. From start to finish, A-1 finished our job in two weeks and as promised, when they were done, it was hard to tell they had ever been here! And we were especially appreciative as they completed the job just prior to Hurricane Irma hitting S. FL. We are indebted to A-1 to provide us with working plumbing during the storm.

The service was good. He was great. The pricing was great, too. Everything was fine, really. They came on time; they came a little before. Their professionalism was very good, very good. It took one person less than a half hour for the work to be completed. He explained everything to us. Everything was good.

They were quick to response, they came the same day.

Fast service, VERY professional. Will hire again. A++++

Extremely stressful situation that they made simple and seamless. Very professional and followed through with everything they said they would.

Work performed was of highest quality. All members of the crew were diligent, competent, courteous, and friendly. Cleanup and replacement of lawn, pavers, and closure of access hole in our exterior wall were all efficiently completed with exceptional results, leaving no sign of their having been there. We strongly recommend the services of this fine company.

The job was very well done and it's one of those jobs that really needs to be done well.

Communication and price were fine. All work was done professionally. Would use again. I opted to re-sod the yard myself. Only complaint was that the ground was not leveled out. All the dirt dug up was just piled on top of where the pipe was laid. Had to relocate/spread out the dirt to even it out.

Job was faster and better than expected. I would recommend A1 Underground with my eyes closed. Honest and very professional. Something we don't always find in today's world.

They were very professional and honest. Everything was handled very perfectly from the permits to the digging. The crew chief was on site and told me what would be happening.I even met the soil engineer. They dug under both sides of the house where the bathrooms were located and replaced all the pipes with PVC then routed the new pipes down the side yard and over to connect to the main line that went under the front of the house. The main line was replaced also. For this connection they had to dig 30 feet under the house toward my kitchen.Rock was blown back in around the new pipes to ensure compaction. Care was taken to remove my plants and preserve as much as they could of my yard.When the digging was finished they put my plants back and lay sod where they had dug This was a big job and they made it happen in a little over one week. Other houses have had the same problem in this neighborhood and I have seen the job take months. I spoke to one neighbor that had the same problem and he paid almost double. I LOVE this company. Everyone was helpful professional and very nice. Problem solved! Now when I flush or do the laundry I don't have to worry. From the workers to the management they were truly A1. Their name says it all. Thank God I found them. For a nasty situation it turned out alright.

Went well! Very satisfied with "Beau!"

Background on my plumbing problem - I had been dealing with pluming problems on and off for 2 years. Every 4-5 months I had to have plumbers(different companies) come out and snake the sewer lines. This cost between $150- $200 each time, and it was always recommended that I camera the line to correctly identfy and resolve the problem. I finally had another company camera the line for $495(I still haven't received the sewer line DVD from the other company....). The problem was identified as broken & deteriorated pipes underground. The other company advised that I would have to not only replace the outside sewer lines, but also replace and reconnect the lines under my house! They stated the connection was backwards under my house and would need to be replaced too. They quoted a price of $2,500 to replace the sewer lines outside and another $3,500 to replace the sewer lines under the house(this did not include fixing my bathroom floors after the sewer work was done). I requested a quote in writing, and it took 2 weeks for them to send me the info and only after I called them several times. When I received the quote it was missing half of the repair work to be performed. Needless to say I ditched that company really quick. Review of A1: --I called A1 and they were at my house (on time!) the next morning to review and give me a quote. Beau was excellent. He surveyed the inside and outside- advised that I would most likely NOT need to replace the pipes under the house and gave me a verbal quote which was considerably less than the 1st company. I received a written quote that same day which included a 1 yr warranty on the job. The quote included details on all the costs, cost of work, cost of city permits, cost of replacing sod. We scheduled the job for the following week. Beau and his team arrived (on time!) to start the job. Beau and his team were courteous, competent, and extremely quick. They were done with the entire job in less than 4 hours. They replaced the outside pipe up to the city sewer line(about 55 ft), installed a new cleanout, and replaced the sod where they dug up the yard to replace the pipes. I can't say enough about how great this company is. They do efficient, quality, fairly-priced work. I would not hesitate to contact them again should I need any other sewer work done.

The job was done very well. The salesperson was knowledgeable and the pricing was very competitive. The installation crew worked fast and effectively. The permitting and inspections were well coordinated.

All Underground gave us a good estimate. Began the job when promised; completed the job in a timely manner. One problem with sprinkler was fixed within an hour of notifying them.

Our washing machine started backing up into the kitchen sink and the laundry room drain. The cast iron pipes under our home had deteriorated. This also happened to our neighbors just a few months earlier. I choose A1 Underground Plumbing because they had a good Angie's List reference and seem to specialize in the issues we had. The new pipes were installed with permits around my house and under my paver driveway. The total cost of this service was about $2800. We were really concerned that the new paver driveway would not be the same after the pluming work which required then to remove a 3ft section across the center. While the work was in progress we had a family emergency and had to leave town and were not able to supervise the completion. Anyone who has had to deal with contractors in Florida knows that it can be a challenge as there are more bad then good ones out there. While we were gone the work was completed with the exception of patching the inside walls since they didn't have access while we were gone. Upon return everything looked good and they sent someone out to patch the interior walls. The only glitch was finding the correct paver sand to complete the driveway repair. All in all I would say that these guys are honest, reputable contractors that can be trusted to do the work as they promised. Our neighbors went with one of the plumbing contractors that advertise to bill your insurance company. Although the contractors they used did tunnel under the house instead of going around it, the end result was the same and their insurance was billed for $35,000.