Flagler Moving and Storage

THEY DO NOT SHOW UP Called last week to schedule a time for them to move a hospital bed locally. Rachel told me they could move it on Sunday. I reminded her that Sunday was Easter Sunday; do they really work then? Yes, she assured me, they would be working Sunday and had multiple jobs planned for that day. She emailed me a quote and I called back later that afternoon to set up a time on Sunday to have the bed moved. Rachel told me 4 men and a truck would be at my home between noon and 3 pm Sunday. I confirmed with her that the quote was valid for a holiday Sunday move. She assured me it was. On Friday, Rachel called to confirm the Easter Sunday move. Great, I thought, they're on the ball. Everything was confirmed and on our end, our family proceeded to make plans to move an infirm family member, who required the bed. I also informed our home care agency and the various CNAs of the move, telling them to report to the new address on their next shift. All was set—or so I thought. At 11:25 am on Easter Sunday, I received another Flagler Moving quote in my email inbox. I thought they might be trying to change the price they quoted earlier. Opened the email, no message, but there was a link (as in the earlier quote they emailed). Clicked it, and scanned the quote. At the bottom of the page was the following message: "As you know, today is Easter. Our crews including the one assigned to your move will not be coming to work today. We apologize for any inconvenience this may cause but we will not be able to move you today. Please contact us tomorrow at 386-246-7500 to reschedule your move." Apology NOT accepted. Yes, I know it is Easter. So do you—and you knew when you quoted the job. Absolutely no excuse for putting ppl in this kind of bind. Flagler Moving could not care less about their customers and the binds they put them in. Flagler Moving and Storage—and Lanco Leasing in Ormond Beach, the parent company—should NOT be in business. Btw, FMS currently has a "C" rating with the Better Business Bureau—and that's about to decrease. Wish I had checked BBB before I booked with FMS!