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Phoenix Computer Repair

4.6(
5
)

Computer Repair, Phone Repair, Computer Sales,

... +2 more

About us

We are family owned and operated with over 25 years experience in computer service and repair. We are your go to guy for ALL your electronic needs . We are licensed and registered with the State of Florida, City of Eustis, and Lake County to provide you with quality service you can trust! Whether it be a desktop, laptop, PC, Mac, PS3, Xbox, Cell or Tablet we have you covered. We can fix your broken screens!! We offer truly free diagnostics, no hassle guaranteed. Being a Microsoft Registered Refurbisher we offer a full line of fully refurbished desktops and laptops available for purchase. Trade ins are always welcome and can be used towards purchase. We are here for all your electronic needs!

Business highlights

12 years of trusted experience

Services we offer

Repair - Computers, Phones, & Stereos.

Services we don't offer

TV Repair.

Amenities

Free Estimates
Yes
Senior Discount

ask for details

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.65 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
0%
3
20%
2
0%
1
0%
Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.3
responsiveness
4.3
punctuality
4.0
Write a review
Showing 1-5 of 5 reviews
Patrick T.
08/2017
3.0
computer repair
  + -1 more
viruses were removed, but they also removed all programs that were not core Microsoft programs and took much longer to do the work than initially advised
Description of Work: removal of viruses from laptop computer
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0
$250
Response from Phoenix Computer Repair
We do apologize that you are dissatisfied with your repair. Based on your invoice, your computer was dropped off on Thursday May 18, 2017 and picked up Monday May 22, 2017. We take pride in our reviews and we hope this will clear up any misunderstandings you may have. We would like to take a moment and reiterate our policies and procedures. It is our strict policy that we strongly & repeatedly advise all customers prior to wiping and reloading your operating system, that any programs that were installed by them will need to be reinstalled using their original media. The reason behind this is we cannot clone or counterfeit legitimate software that you may have paid for as this is illegal. For an additional cost, we can install your programs back on to the computer if you bring us the original media such as the CD/DVD/product download information. In your case specifically, the need to wipe and reload your operating system was the only repair we could recommend due to the amount of malware that had been installed inadvertently. We would also like to stress that when giving an estimated time of repair, we state the average repair can be completed in 24-48 hours. Every so often there is a computer that may take longer. The reason behind your repair taking the extra amount of time (dropping off on Thursday May 18th and picking up on Monday May 22nd) was due to the 45,000+ emails we needed to download on to your computer. This was explained to you during the process and we provided several status updates. We did not charge you for the extra time spent completing this either, it was a courtesy. Had we released the computer to you before completing this, we would have been lowering our standards on the quality repair we strive to provide. We hope this clears up any misunderstanding you may have and we look forward to serving you again in the future!
Tim R.
03/2017
5.0
computer repair
  + -1 more
Excellent!
Description of Work: Unlocked laptop and cleaned up.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Robert S.
11/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: I’ve bought computers from them. They’ve redone my hard drive a few times and removed viruses. They’ve also installed programs.
Rating CategoryRating out of 5
Yes, I recommend this pro
Britta D.
11/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: They repaired my ipad screen and I just took in another computer in to them for repair. We’ve used them 3 times overall.
Rating CategoryRating out of 5
Yes, I recommend this pro
Martin F.
10/2014
5.0
computer repair
  + -1 more
Amazing. Friendly, knowledgeable, professional, great advice and no hard sell. They lead me in the right direction and didn't con me into services that I really didn't need. What a refreshing, honest approach.
Description of Work: Provide a plethora of ideas and shared knowledge.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

    Contact information

    1011 S Bay St, Eustis, FL 32726

    www.phoenix-computers.net

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Computer Repair,
    Phone Repair,
    Computer Sales,
    Computer Training,
    Stereo and Home Theater Systems

    FAQ

    Phoenix Computer Repair is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 10:00 AM - 4:00 PM

    Phoenix Computer Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Phoenix Computer Repair offers free project estimates.
    Yes, Phoenix Computer Repair offers eco-friendly accreditations.
    No, Phoenix Computer Repair does not offer a senior discount.
    No, Phoenix Computer Repair does not offer emergency services.
    No, Phoenix Computer Repair does not offer warranties.
    Phoenix Computer Repair offers the following services: Repair - Computers, Phones, & Stereos.
    TV Repair.

    Contact information

    1011 S Bay St, Eustis, FL 32726

    www.phoenix-computers.net

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM