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12Red Tech LLC

Computer Repair, Computer Sales, Computer Training,

About us

Offering Concierge Computer Services to a select few. I am your IT administrator for the home or small office. Sure I can fix your PC, then we need to Maintain the PC and make sure it is healthy just like a business does. That is my specialty. I run the fastest most reliable PC's in the market for my select customers at a reasonable price. As a Microsoft Certified Professional with over 15 years in corporate IT as a manager I have the skills to provide the BEST PC Experience you have ever had. Dislike your PC? Lets put an end to that. Call Dan the Computer Man. DELL, HP, WATCHGUARD FIREBOX FIREWALLS AND WIRELESS ACCESS POINTS, ENGENIUS, LOGITECH, MICROSOFT, ESET SMART SECURITY, MALWAREBYTES, CODE42 CRASHPLAN ENTERPRISE. Only the BEST at a fair price, "That" is my business Description.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Web Sites; Turn Key Solutions, we build your dream website and you drive it. Prebuilt ready to deliver 24/7 business PC Workstations Windows 7 or 8. HP Network Switches, POE or Standard available 24/7 IP Camera installations, Hi resolution Infrared day/night-vision cameras visible on iPhone and aNdroid. PC Sales (The fastest PC you have ever used period) Concierge Support: Become a Concierge customer and receive front of line service even after hours.

Services we don't offer

Low end "bargain" PC's with little or no warranty support. Anything that is cheap and not of good quality.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.915 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
7%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
5.0
responsiveness
4.9
punctuality
5.0
Showing 1-15 of 15 reviews

Sandy M.
06/2017
5.0
computer repair
  + -1 more
He was very professional and took the time to explain things to me that I didn't understand
Description of Work: Computer repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Pamela A M.
03/2015
5.0
computer repair
  + -1 more
They computer is now fast.
Description of Work: Hayden Ben repaired my computer. He picked up the computer and returned it after repair. It wasn't working so he fixed it. He added some parts and fixed it. He also worked on my sons computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Pamela A M.
02/2015
5.0
computer repair
  + -1 more
smoothly he notified me of the progress via e-mail
Description of Work: fixed Apple laptop and desktop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Antonio A.
11/2014
5.0
computer repair
  + -1 more
Dan ordered all the new equipment and accessories I requested and his prices were very reasonable. His knowledge of the different computer operating systems programs, antivirus software and backup systems is exceptional. There was never a question that he couldn't give me an answer too. He always took the time to explain to me why he was doing something and made sure that I fully understood. When Dan finished, I had new computer system, OS and backup capability. I am so happy with my new system.
Description of Work: I called 12Red Tech LLC and talked to Dan. I explained to Dan the problems I was having with my desktop computer running too slow and several other problems I was having. We discuss the problems and setup a time for Dan to come over to perform a series of system tests and what it would take to correct them. Dan showed up at the agree upon time and he started performing a series of system checks. Upon completion of Dan testing he sat down and explained to me what found and what his recommendations were for fixing the problem. Dan gave me several options to consider and the cost for all the options he presented to me and told me to take couple of days to think it over which I did. After several days I called Dan and told him what I wanted him to do. His prices were more than fair and I could not was very happy with the final product.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from 12Red Tech LLC
It was my pleasure working with Mr. [removed member name] and nice to meet Mrs. [removed member name] as well. Plus the cat is awesome!

Antonio A.
08/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: No comment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from 12Red Tech LLC
The pleasure was all mine and [member name removed] has the coolest cat!

Jana S.
01/2014
5.0
computer repair
  + -1 more
Great
Description of Work: My PC would not power on and they repaired it in one day and it is working great now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

C.J. T.
06/2013
5.0
computer repair
  + -1 more
I called 12 Red Tech LLC and left a message that I was having a problem with my key Board not responding and the computer was slow. Dan returned the call and appoliged for not answering may call right away because he was having his car serviced. Dan then proceded to check my computer remotely from his office and explained what was cauising my problem. He got rid of some of the programs that were add ons that I did not want. He the ran a scan which detected other problem areas. Dan spent about four hours total to remove the malware and get the computer functioning properly. .
Description of Work: Computer system clean up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Francenia B.
05/2013
5.0
computer repair
  + -1 more
I'm very pleased, quick & efficient service; consultation was excellent, price reasonably.
Description of Work: Replaced hard drive on my teenager's computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Andrea D.
05/2013
5.0
computer repair, computer sales, computer training
  + 1 more
12RED was extremely helpful, courteous, and well priced for all three services. He was able to restore the internet to my laptop, helped me purchase a new laptop based on very specific requirements on my part, and provide training on a software update that left me in the dark. On all three occasions, he was extremely prompt and able to work around my schedule. His pricing is VERY fair and he is super knowledgeable when it comes to computers and new technology. On a side note, he even helped me decide on which new cell phone to purchase!
Description of Work: Over the past several years, I have used 12RED for several different services: fixing a computer, buying a new computer, and software training.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Ashley B.
05/2013
5.0
computer repair
  + -1 more
My laptop was not working and he pulled the hard drive and retrieved the files off of the computer for me. It was a easy transaction.
Description of Work: Retrieved files off of my laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from 12Red Tech LLC
It was a pleasure working with [Member Name] on the PC problems. Looking forward to helping if needed in the future.

Sandra & Tom W.
04/2013
4.0
computer repair
  + -1 more
The experience was a little above average. He was easy to work with.
Description of Work: He installed a new operating system.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from 12Red Tech LLC
Trip 1 20 miles to customers house picked up pc. 20 miles back to house with Reloaded Vista computer and custom program verified working returned PC: Fee at this point $0.00 Time invested 3 hours, + Gas Trip 2 20 miles to customers house returned pc with new operating system(Windows 8) Total cost to me in software 175.00 and I was able to guarantee per our agreement that a legacy program would run on Windows 8 and I made this happen and moved all personal files to appropriate location for customer on site taking over an hour on site and loaded A/V software onto a second computer at his request, no charge. I provided over 7 hours of custom tech work in an effort to build a relationship and get a good rating :) and I'm "a little above average", either my competition is very stiff or I have a tough audience lol. Either way I was happy to work with (deleted member name), he is a nice guy and I enjoyed working with him. I will try harder next time on the follow up work he requested.

Tracey N.
04/2013
5.0
computer repair
  + -1 more
Overall it was great, he did everything I asked and things I did not know to ask. He was very patient with me and listened thoroughly and then did everythung needed, will definately use again.
Description of Work: Completely went through all my computers, Dell, Hp and mac cleaned up and backed up all files, excellent job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Lavonda M.
12/2012
5.0
computer repair
  + -1 more
Both laptops run extremely quicker and I haven't had any problems since getting them worked on. Extremely happy with service.
Description of Work: Reinstalled Windows on 2 laptops and put virus protection software on laptops for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from 12Red Tech LLC
Glad I could help!

Lavonda M.
05/2012
5.0
computer repair
  + -1 more
Laptop is now running a lot quicker than it was and the internet is working smoothly. Before the restore the internet was not opening windows completely and the screens were freezing. Now I am not having that problem and the whole process only took a day and we had computer back the next. Very pleased with the performance of how laptop is running as well as the fact that he was able to save all of our pictures and videos that were on the computer. I would highly recommend this service because he knew immediately what would resolve the issues we were having with the internet and the computer in general. He was professional, the service was quick, and the price was very reasonable for the amount of work done.
Description of Work: Laptop was completely restored back to original condition that it was in on the date it was purchased. All of the important files such as pictures and videos that were on the laptop were kept from the laptop before the restoration process began. Also the computer was checked for any viruses and memory was added to the computer to speed up performance of the laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Denise B.
08/2011
5.0
computer repair
  + -1 more
Awesome service.
Description of Work: Hard drive crashed and was restored.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from 12Red Tech LLC
The price was $150.00 :) Parts and Labor

    Contact information

    23327 State Road 44, Eustis, FL 32736

    www.12red.com

    Service hours

    Sunday:
    9:00 AM - 8:00 PM
    Monday:
    3:00 PM - 10:00 PM
    Tuesday:
    3:00 PM - 10:00 PM
    Wednesday:
    3:00 PM - 10:00 PM
    Thursday:
    3:00 PM - 10:00 PM
    Friday:
    3:00 PM - 10:00 PM
    Saturday:
    9:00 AM - 8:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Computer Sales,
    Computer Training,
    Website Design & Development,
    Internet Service

    FAQ

    12Red Tech LLC is currently rated 4.9 overall out of 5.

    Sunday: 9:00 AM - 8:00 PM

    Monday: 3:00 PM - 10:00 PM

    Tuesday: 3:00 PM - 10:00 PM

    Wednesday: 3:00 PM - 10:00 PM

    Thursday: 3:00 PM - 10:00 PM

    Friday: 3:00 PM - 10:00 PM

    Saturday: 9:00 AM - 8:00 PM

    12Red Tech LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, 12Red Tech LLC offers free project estimates.
    No, 12Red Tech LLC does not offer eco-friendly accreditations.
    No, 12Red Tech LLC does not offer a senior discount.
    Yes, 12Red Tech LLC offers emergency services.
    No, 12Red Tech LLC does not offer warranties.
    12Red Tech LLC offers the following services: Web Sites; Turn Key Solutions, we build your dream website and you drive it. Prebuilt ready to deliver 24/7 business PC Workstations Windows 7 or 8. HP Network Switches, POE or Standard available 24/7 IP Camera installations, Hi resolution Infrared day/night-vision cameras visible on iPhone and aNdroid. PC Sales (The fastest PC you have ever used period) Concierge Support: Become a Concierge customer and receive front of line service even after hours.
    Low end "bargain" PC's with little or no warranty support. Anything that is cheap and not of good quality.

    Contact information

    23327 State Road 44, Eustis, FL 32736

    www.12red.com

    Service hours

    Sunday:
    9:00 AM - 8:00 PM
    Monday:
    3:00 PM - 10:00 PM
    Tuesday:
    3:00 PM - 10:00 PM
    Wednesday:
    3:00 PM - 10:00 PM
    Thursday:
    3:00 PM - 10:00 PM
    Friday:
    3:00 PM - 10:00 PM
    Saturday:
    9:00 AM - 8:00 PM