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PRR Computers, LLC

Computer Repair, Website Design & Development, Computer Sales,

About us

We manage networks and fix computers for Estero, Fort Myers, Bonita Springs, and Naples Florida. We specialize in budget-conscious solutions for today's small business and home users. Microsoft Certified Professional with over 25 years experience. No trip charges, ever. Free estimates.

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

We manage networks and fix computers. Services include: PC and Laptop Repair, Computer Upgrades and Tune Ups, Computer Sales, Network Installation and Maintenance, Virus Removal, Remote Access and VPN, Data Backup Systems, Data Recovery, Web Design, Web Hosting, and VoIP Phone Systems.

Services we don't offer

Mobile Phone Hardware Repair, Software Development.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.811 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
0%
3
9%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-11 of 11 reviews

Denise D.
11/2016
5.0
computer repair
  + -1 more
Excellent, work was done almost 2 years ago and haven’t had any problems since. Would never hesitate to use them again for All our computer needs! Highly recommend!
Description of Work: Had to reinstall operating system due to a glitch in the update.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David R.
04/2015
5.0
computer repair
  + -1 more
They did job as promised on time. Will definitely return if ever in need of computer repair.
Description of Work: Fixed web browser and MSMoney problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Richard P.
02/2015
5.0
computer repair
  + -1 more
I took the computer in at 1:30 pm. PRR firstly provided me with a free diagnostics and estimate. The work was completed by 5:30 pm and the cost was as per estimate. Really excellent and professional service. Best Buy were going to charge me $70 for the diagnosis plus whatever the repair cost would be. Also, it would have taken 2 to 3 weeks!!
Description of Work: The Java plug-in was not working on my computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Tom Q.
03/2014
5.0
computer repair
  + -1 more
Quickly determined the problem with my Lenova ThinkPad, ordered the part, and installed it, all within a week. Offered to have me pick up after hours.
Description of Work: Replaced power supply in Lenova ThinkPad.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$126

Philip R.
11/2013
5.0
computer repair, computer sales, computer training, web designers
  + 2 more
Solved problem with my email on my computer
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

jason B.
08/2013
5.0
computer repair
  + -1 more
we took our desktop computer to them to remove a virus. They took it in on a Saturday, which was very helpful, and they had it done on Monday. we took it it home and everything was back to normal on the computer. They did it for the price quoted and called us promptly when it was done. we would certainly use them again if we have any other issues.
Description of Work: removed a virus

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Michael B.
11/2012
5.0
computer repair
  + -1 more
Brought in the laptop, was called in a few hours regarding the damage and price to fix, was offered an FGCU discount. Was ready the next day.
Description of Work: Broke laptop badly. Was fixed within 24 hours at a decent price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

David W.
08/2012
3.0
computer repair
  + -1 more
Overall it turned out not to be so good. The computer never did get fixed right. They did do their best efforts but the problem was not solved. I had to take it back two or three times and it was never properly fixed.
Description of Work: This was for replacement of a keyboard and after that is when the trouble started.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$150

Response from PRR Computers, LLC
We weren't pleased with the outcome of this job either. As I recollect, the laptop was brought in to replace the keyboard after a liquid spill had left the keys only half functional. We replaced the keyboard (parts and labor total = $100), and tested all the keys. All keys were now working and continue to be working to this day as far as we know. Everything seemed operational. Shortly after it was picked up, the laptop was brought back in for new symptoms including occasional "blue screen" errors. After spending several hours testing and diagnosing the laptop, we were unable to reproduce any of those symptoms in our shop, not even one time. We ran the laptop through several tuneup procedures and put the machine under some stress to try to get the described errors to occur so we could trace them to their source, but to no avail. The errors would not occur for us. Few things are more frustrating than a rare problem that won't repeat itself so you can determine its cause. We returned the laptop, but we were dissatisfied with this outcome as well. In keeping with our policy of results-based billing, we did not charge a single dollar for the many hours of diagnosis and tests, even though that hunting consumed considerably more time than the keyboard replacement. We hope, in time, this customer will give us another chance, as an outcome like he had is truly exceptional and not the norm. In fact, we invite him to bring the laptop by one more time to see if we can have better luck reproducing the problems he experiences. If we get that chance to make this right, not only will we not charge anything for that diagnosis, but we will gladly refund 100% of what was paid for the initial keyboard replacement.

Connie M.
06/2011
5.0
computer repair, computer sales
  + 0 more
The experience went very well. I got a quick response to my call and same day service. Very professional and competent. I had to call again about a week later for additional service and again received prompt, professional service.
Description of Work: After my move, PRR installed my desk top computer & all components for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jim C.
04/2011
5.0
computer repair
  + -1 more
excellent job, great communication skills on what needed to be done and why. Got right to the task and completed in most reasonable time
Description of Work: Complete clean up and program check on two residential computers and dealing with some current problems we incurred

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Audrey L.
02/2011
5.0
web designers, computer repair
  + 0 more
Outstanding job! I am extremely happy with PRR Computers! Phil was very professional, reliable, prompt - I can't say enough good things! He knew right away what I wanted - made excellent suggestions and followed through with every item. Quoted and charged a VERY reasonable price. I highly recommend Phil and would use PRR Computers again in a heartbeat. You won't be disappointed!
Description of Work: Updated my existing website.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

    Contact information

    20461 S Tamiami Trl Unit #21, Estero, FL 33928

    https://www.prrcomputers.com/

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Website Design & Development,
    Computer Sales,
    Computer Training

    FAQ

    PRR Computers, LLC is currently rated 4.8 overall out of 5.

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    PRR Computers, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, PRR Computers, LLC offers free project estimates.
    Yes, PRR Computers, LLC offers eco-friendly accreditations.
    No, PRR Computers, LLC does not offer a senior discount.
    Yes, PRR Computers, LLC offers emergency services.
    Yes, PRR Computers, LLC offers warranties.
    PRR Computers, LLC offers the following services: We manage networks and fix computers. Services include: PC and Laptop Repair, Computer Upgrades and Tune Ups, Computer Sales, Network Installation and Maintenance, Virus Removal, Remote Access and VPN, Data Backup Systems, Data Recovery, Web Design, Web Hosting, and VoIP Phone Systems.
    Mobile Phone Hardware Repair, Software Development.

    Contact information

    20461 S Tamiami Trl Unit #21, Estero, FL 33928

    https://www.prrcomputers.com/

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM