Furniture Medic

They did the work within two weeks and called us when it was done.

unknown

On 9/3/2014, I contacted Dream Polishers, d/b/a/ Furniture Medic to provide an estimate for doing some furniture repairs in Fort Myers. I spoke directly with the owner, Ladonna P. Haywood. As per Ladonna?s request, I sent her pictures which were provided to me by the customer, as part of the claim that was filed. On 9/5/2014, Ladonna provided an exact cost for the agreed upon repairs by email which exactly stated the following: ?All repairs can be made on-site in Ft Myers. Cost for the repairs is $647.50 plus $38.85 sales tax = $686.35. Please let us know if you would like to schedule. If so, please send the information for contact and scheduling. We will need a credit card to secure payment.? Based upon the quote provided by Ladonna, I agreed to the charge of $686.35 for these repairs and I provided a credit card as per her request so she can charge this exact amount upon completion of the work. On 9/17/14, I received an email from Ladonna informing me that she had done the repairs, except for one items (an entertainment center) which was part of the original quote, and also informing me that my credit card has been charged $961.95. I immediately called Ladonna and questioned the amount which differs from what was agreed upon, not to mention the fact that allegedly this did not cover all the items that were originally discussed. Ladonna was very rude, very defensive and did not want to listen to anything I was saying. She kept repeating over and over that ?they were there all day? and ?I only provided you with an estimate and not an exact cost?. I referred her back to her email dated 9/3/14 which stated that the exact cost of the repairs including tax was $686.35. Again, she was only listening to her own voice. I followed up with an email to her asking her to refund the difference back to the credit card, but I never received a reply and no refund has been processed.

unknown

Our experience began with the poor job our contracted movers had done in getting these valuable pieces of musical furntiure from Philadelphia to Nokomis. Those movers scratched the furniture (not just these) and DROPPED our piano in the driveway. Furniture Medic came to our rescue.