AFFORDABLE APPLIANCE REPAIR

On 7/19/2019, I was so impressed. The Repairman was nice and did the repairs. But my frozen items were thawing out by 7/22/2019. They sent the same repairman out and he was pleasant as before and re-repaired the coolant leak. I did not open the freezer on 8/2/2019. But when I did on Saturday 8/3/2019, to take out my water bottle with 60% full of frozen water since 8/1/19, I found out it was entirely thawed out! So I called Affordable and spoke with Laurie, the owner. She calmly told me they couldn't send anyone out until Monday. I was in shock and in that tone of voice, I asked her what was I to do? I would lose everything in the fridge/freezer! Then she turned into a shrieking banshee. I can't begin to estimate how many times she used her favorite F work and exclaimed "How can you talk to me about this??" EXCUSE ME! She did calm down a bit when I explained to her that I had recently purchased 3 months each of 2 kinds of insulin at about $250/$300 for a one month supply and my part D insurance will not buy me more because I had an ineffective repair company out to fix it twice! She then agreed to send her husband out between 1 and 4. He got here just before 4. The freezer never fully froze my foods as they were slightly soft to the touch, but my water bottle finally froze late on 8/4/19. This afternoon, just before 5,I opened the freezer. Everything is melting again. Water Bottle, ice cubes, everything. I have requested a refund and something more to help me replace my food and insulin. I fully expect another screaming fit from Laurie. In looking at other reviews, this isn't her first time. See You in court!!!! Cost of Service below includes a rough estimate of my cost for loss of food and insulin.

The technician determine that the cost of repairing my microwave would be about $300 and waited while I tried to decide what to do about it.

A Plus, from the call I made to their office. Tate was the technician who did the work. He was professional and polite and solved the problem quickly. Will certainly hire this company again in future.

unknown

Replaced the water valve. Good work done quickly. Refrigerator has been working great ever since the repair.