Terrible. Caused significant damage and incovience.
Description of Work: Installed a/c and overflow pan in attic filled and flooded the house. Gave us faulty equipment. The mechanism that is supposed to shut off system failed. Drain was clogged. Empty drain o can found in attic. Tenants had no ac for a week. Had another company fix the issue said it was improper installation. Had to pay service pro to dry house out. Caused damage. Mike paid nothing. Did not even come back out to try to fix the issue.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,700
GAIL W.
07/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Mark G.
10/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: They do the heating and A/C service.
Rating Category
Rating out of 5
Yes, I recommend this pro
Philip C.
01/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JENNIFER G.
02/2013
1.0
heating & air conditioning/hvac
+ -1 more
Mike Vinson came out to give an estimate, seemed like a nice, honest man. Sadly, his installation of a new AC system was a nightmare. It took many months to complete the installation up to code, as his initial installation failed inspection. He also did not inform us that his quote did not include electrical wiring (an additional $1000.) and misinformed us as to what was required for a roofer to "seal" the unit. After the installation was finally completed ten months after it needed to be finished, we had mold issues in the home because he did not properly install the drain for the system, and therefore all the air that was being blown into the home was going over standing water, which did not drain, because he had placed the drainage going uphill, so the water did not drain.
Description of Work: frustrating, disappointing and horrible
Rating Category
Rating out of 5
$5,700
Response from Vinson Air Conditioning & Heating Inc
Angie’s list response We have reviewed this complaint and unfortunately there are some valid complaints but most are not correct. This degrading situation was due to a hardship of a long distance relationship (out of state customer) making this project difficult to keep moving and getting budget approvals by this customer. To keep this project moving forward we needed customer consent, whereas, we made numerous phone calls to her out of state residence and in most cases her replies were not until days after. As to the electrical requirements, this customer was notified that she had to make arrangements to have the electrical completed prior to our installation, we are not a licensed electrical contractor, nor did we ever suggest a contractor to her. I’m sorry to say she seems to have forgotten that she had contacted the electrical and made arrangements for the installation and cost. I truly understand that her being unavailable and out of state may have confused the timeline and her responsibilities. As to the drain line, due to her old unit not functioning we had to immediately install a temporary drain line onto the roughed in new unit to make sure that her home was being protected during her absence. As to the drain-line, it was installed at a 12 degree pitch as needed and was functioning properly when we installed and tested it. I’m not sure what she is stating; we never detected a leak when we reinstalled the finished drain line to the new unit. What is most interesting, if you look at our past customer satisfaction record on Angie’s List, 100 percent of them have given our team an “A+” rating. I’m sorry for her unfortunate situation but I truly believe this customer was frustrated and the confusion with having to deal with another contractor’s long distance only caused more miss information and blame onto the other.
Mark D.
03/2012
5.0
heating & air conditioning/hvac
+ -1 more
Our heat pump was nearly 25 years old and though it still worked it was certainly past the life expectancy and not very efficient. I received a quote for an American Standard heat pump and air handler from Vinson Air Conditioning and Heating. Mike did a review of the existing system and asked me questions about what I wanted from the new system. He provided a quote for a complete new system that was very price competitive and we agreed on the solution. I worked with Michelle to schedule the installation. She was very helpful before and after the installation to answer my questions and manage the county inspection request, warranty paperwork and rebate processing. Mike and Steve did a great job on the installation. They were right on time on the day of installation. The installation workmanship was of a high quality. They did a complete job of cleaning up after their work and explaining the information I needed regarding the new system. Dealing with the company was a pleasure and I recommend them highly to anyone looking for similar services.
Description of Work: Replaced a 3.5 ton heat pump and air handler.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,900
Yvonne L.
06/2011
5.0
heating & air conditioning/hvac
+ -1 more
very well. complete, thorough and explained all resolvement involved
Description of Work: The air conditioner had stopped. He hadnt been here long when he discovered the problem. Indicated the issue was due to the lack of maintenance on the a/c which should be done at least twice a year. I had paid someone else to do the maintenance last fall, but with his evaluation, it was obviousl it had not been for a very long time. He was very calm in his explanation and I encouraged his company to send reminders so he would himself perform the maintenance services required he was very good.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Robery D.
05/2011
5.0
heating & air conditioning/hvac
+ -1 more
HIGHLY RECOMMEND. Showed up right on time. They fixed one unit that was not cooling. They inspected and cleaned all my units. Another company (National Heating) wanted to replace an entire system yet Vinson fixed it with a $12 wire! I signed up for their planned service agreement and recommended them to my other family members. Very professional, informative and honest.
Description of Work: Fixed one a/c unit. Cleaned and double checked two a/c units.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$433
christina W.
12/2010
5.0
heating & air conditioning/hvac
+ -1 more
They were very thorough. We don't remember how much they charged us for the installation of the air-conditioner, but they were fair. They were honest and reliable. They were very good and we will use them again in the future.
Description of Work: We used Vinson Air Conditioning & Heating Inc. in June for installing a new air-conditioner for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mervyn E.
11/2010
5.0
heating & air conditioning/hvac
+ -1 more
They are very good. We are very pleased. They are excellent to work with. They are on time. If they say they are coming, they come. If we ever call, even on weekends, they show up.
Description of Work: They have serviced our Air Conditioner. We were having problems with getting enough air in and they fixed it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marjorie Ann G.
11/2010
5.0
heating & air conditioning/hvac
+ -1 more
They were very nice. I called Progressive and Progressive called them because I have a contract on all of my appliances. They were very pleasant and neat. They got the problem taken care of. I got a card recommending a check up but I have been on an annual basis and have had no problems. When he came out he called me to let me know he would be 5 or 10 minutes late but instead he was right on schedule.
Description of Work: My central air was not cooling properly. There was a noise in the compressor outside. They took care of all of it.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
nina C.
07/2010
5.0
heating & air conditioning/hvac
+ -1 more
My old ducts were falling apart, and when I found mold in them, knew I needed to replace the whole sstem-my old unit was at least 13 yrs old and had quit heating entirely. After 2 other estimates-one VERY high and the other from an unlicensed company- I joined Angies List and called 2 companies to come out and give me estimates. Vinsons came that same day, and the price was actually a bit less than the unlicenced company! Plus they gave me a tax rebate and Mike sat down and explained all my options, even though it was almost 8:00. Within 1 week I had anew unit and ducts, they removed the old duct work, and did a great job-my utility bill is lower, the house is cleaner and smells better, A mont later I called them b/c the far bedroom wasnt as cool as the rest of the house, and they came right back to rebalance the cooling and check the unit for free, no questions asked. I am so grateful that I used Angies list and found Vinsons, especilly because as a single woman with kids, it can be hard to find trustworthy workmen, amd this company was better than expected. I will definately use them again and reccomend them
Description of Work: Installed a new ac unit, and all new duct work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
kenneth D.
01/2010
5.0
heating & air conditioning/hvac
+ -1 more
They always kept us in formed as to what was happening, his team was always clean, neat, and very polite. They gave us a time line for starting and completion that work out perfectly for us. They always called as to when they would arrive, if they needed to stop and get additional supplies they let us know. Overall they where very professional from the beginning to the end.I wish that all the contractors that I had hired over the years where as honest, professional and considerate of our property as they where.
Description of Work: Redesign the existing heating and A/C units, The system that we had was not properly designed to meet the needs of our three floor home. Mike Vinson approached the situation that for the long term we would be saving money , be more energy efficient, and meet our comfort needs. He explained why he choose the system to be install, never pushing us, always allowing us to look at our options.
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Service Categories
Heating and Air Conditioning
FAQ
Vinson Air Conditioning & Heating Inc is currently rated 4.4 overall out of 5.
Vinson Air Conditioning & Heating Inc accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa