Bowers Heat & Air Inc

Very knowledgeable and they are helpful and good guy.

They gave me a great price for the project.

They are very knowledgeable.

They did a fantastic job.

Service went well. Still waiting on replacement price quote.

unknown

It went well and I have no complaints whatsoever. They an outstanding job sealing the air handler. The cleaned everything up after they finished. The areas where they worked and cleaned up were cleaner than before they started the work.

unknown

unknown

tonight at 7:55pm we called to report our A.C. wasn't working. As it is a Saturday night, didn't know what to expect. Wellbit is now 9:26pm and our house is cool. THANK YOU BOWERS A.C.. The technician was very professional and knowledgeable. They exceeded our expectations.

This is an update to Bowers "response". I never asked for anything free, or for a second opinion. I simply wanted my unit repaired before the long Labor Day weekend. You left me hanging with no response, and I only contacted another company out of desperation after not hearing back from you. The problem was misdiagnosed by you and the other company. I finally had a company from Tampa come all the way to Dunnellon to make the proper repair. I did do a lot of business with you, and for that reason alone, is why I could not understand why I was left on my own with no communication from you. Cost is not important to me, I just want service, especially when the unit is not working at all. You can "spin" your lack of customer communication, and follow up, any way you want. The fact is, you left me with no air for a long holiday weekend, you gave me no plan of action, no intention of coming back, no idea of what to do, and again, no contact or communication. What would ANY customer do under those circumstances? Easy .. call someone else! ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ I Used Bowers for several projects in my home, installed larger ducts for better air, works great, price a ittle high. Problem was when I paid them to perform a regular maintenance check, clean coils, etc., 2 weeks after their "service" I began having problems with the main A.C. unit, specifically the heat pump outside. When the AC started blowing warm air, we could shut it off for an hour, turn it back on, and it would work for a while. They looked at it, and told us it had to be blowing warm air for them to figure it out, and to call them the next time it malfunctioned. So, of course it malfunctioned after 5:00 PM on a Friday. I called them, got a voicemail, and left a message that it's not working and getting hot in the house. NEVER got a call back, so we limped along until during the week and called them again. This time they came out on Thursday, looked at it, said they might have to get some parts, AND LEFT WITHOUT FIXING IT. Now its the FRIDAY BEFORE LABOR DAY and we still haven't heard from them, panicking, and hot, with the holiday weekend coming, we call their office, the secretary knew nothing about our job. NO COMMUNICATION WITH THE CUSTOMER, THEY LEFT US HIGH AND DRY - AND WITH NO WORKING AIR CONDITIONING FOR LABOR DAY WEEKEND! We finally resorted to calling someone else, who came out, charged the system up with freon, and got us through the weekend. If they would have suggested replacing the entire system (even though its only 6 years old) I would have gladly done it. Fact is, they acted more like my situation was a annoyance to them before the holiday weekend. Price doesn't aways factor in, I would have paid just about anything to get my system repaired or replaced. What matters most to me is SERVICE and COMMUNICATION which Bowers Heat and Air DOES NOT HAVE!!!

Very professional and knowledgable staff. We wanted a high end AC with a good SEER value and Mr. Bowers was very helpful.

They were excellent. They always answer the phone and are always available unless it's raining and they have to be outside.

I had Bowers Heating change my unit. I believe the cost was about $2500 This was an investment property I own. After the job was done, it wasn't used because the house was empty & for sale. After not selling for 6 months, I rented it. 3 months after being occupied, the AC quit. The lady who rents from me is friends with an AC guy who was going to fix it but needed warranty information because he said the compressor was bad. I contacted Bowers & was lead to believe only Bowers, the company that sold & installed the unit .qualifies under the warranty so I told them of the problem. They came out & changed the compressor. I was shocked when i received a bill for $600 I called to complain. I spoke with Mrs. Bowers & she said the warranty covers the compressor but not the installation & seeing I was a good customer (I bought a new unit for another rental & they had done previous work for me) she was going to take off 10% making the bill $540 I told her I didn't feel I should pay anything. I let them pick the brand they installed & I felt if they installed a bad unit, fix it. I went ahead & paid them the $540 & that was the last I used that company. 10 days after they installed the new compressor, my renter called with problems, no air conditioning. No way was I having Bowers work on it. I had her friend look at it. He explained the half a** job done including telling me the original job wasn't right. I paid him $120 & the unit has been fine since. I've continued using this company (not giving his name because I don't want to be accused of advertising for him) without any problems. I asked the man what he would charge to switch a compressor & he told me $250 was fairly standard. He also told me if he sold the unit & he had to go back, he wouldn't charge anything. "Why should the customer be penalized because I sold & installed a faulty unit?" This is exactly how I felt. I was charged $540 for 1 person to work a few hours. The previous work Bowers did for me was fine. His installers seem like nice people along with Bowers but when I pay top dollar for a unit he chose & it lasts 3 months then he sends a guy out who spends a couple hours & doesn't go inside where the thermostat & air handler is to check the job, something's wrong. 10 days later it quits & I get a bill double what other companies charge. I called to give them the chance to do the right thing & they chose not to. I always paid them in full the date of service so they lost a very good customer. I wish them well but doing business with them is over. The only reason I filled this out is because I've been asked twice. The first time I declined because I thought I'd give him a break. I always liked him. If going back to replace bad parts under a warranty & charging that much for labor is normal in their industry, maybe I'm wrong but I paid them $540 & they paid 1 installer for an afternoons work, probably no more than $100 so that means Bowers made over $400 off of my bad experience. If they would have told me I need to pay for their installer, I may have found that acceptable but the idea of them cashing in is wrong. They cashed in but in the long run they lost a lot of money. I had another unit changed out along with numerous service calls & more work is needed on other locations. I was really disappointed when they did this. I thought we had a good working relationship. They always were prompt, did a good job, very friendly installers, & I always paid when the job was done. This one incident changed everything.

Our neighbor referred us to Bower's Heat and AC after their very postive experience. We called the company and left a message. Terry (or is office) responded promptly to that call and to all calls and concerns from the first contact foward. We received an estimate promptly (which was presented to my husband and myself in person at our home). After our acceptance of the contract, he contacted and/or gave us names for any ancillary people that we needed to speak with to complete our job. Most important to us is that Terry is an honest, caring, and personable fellow that is very sincere and forcoming with help and information. He has grown up in our area and knows many of the individuals that are in business here and can contact them directly, if needed.. His work and desire to do a good job for his customer is top notch and demonstrates his personal integrity. Also, we really appeciated his upbeat personality and positive attitude. If you need any assistance with heating or air conditioning, consider Terry Bowers and his staff.. You will love them!!