Floor Depot

Workers were not on time and not respectful of the property. Customer service was sorely lacking.

Workers were not good and they were not on time. All is great with this company until you give them your money. Then lots of luck getting any response from them.

At 8:20 on install day we received a call from Floor Depot to say that when they went to load our carpet to install, they discovered that they had not received it, ever! No apology whatsoever just provided a new production date with no idea of when it might arrive. Movers arriving in two days and no opportunity to make other arrangements for carpet because of Floor Depot’s negligence to insure they received our carpet order on time for installation as agreed with a $500 deposit no less. Buyer Beware of this locally owned business. We will move forward with a reputable company to get the job done.

The Jim & Jack were prompt, polite and professional. They even vacuumed the carpet after they were done. I would recommend this company to family and friends.

I highly recommend Floor Depot to anyone who wants quality flooring, professional business interaction, and a crew who go over and above making sure you have everything the way you want it. From my initial meeting with Brendt who immediately understood what I wanted, to well-informed input from JP and to the beautiful installation of wood flooring by Joey and Michael and tile by Justin. All 3 are wonderful craftsmen!! I absolutely love the new looks of my rooms. Thank you Floor Depot.

They were professional, courteous and explained everything including extra cost for surfacing and leveling

They were professional, courteous and explained everything including extra cost for surfacing and leveling

Decided on wood-like tile install as there appeared to be moisture problems in concrete. Removal of buckled hardwood floor and moisture analysis went well. Removal of hardwood resulted in a damaged baseboard which was fixed upon request. Floor prep for tile install was extensive and was told to me by the installer but I wasn't aware of the price increase until the final bill, which amounted to one fifth of the total price. I do not consider that professional as I feel I should be informed of a significant increase of price before being given the final bill. Via phone, I chose the darker color of grout to the installer, but when I went to my home after grout install, I was surprised by the lightness of the grout color. Also, I was dismayed at the amount of white "dust" that was all over the floors and heavy furniture that was put into place when I went to my home. The installer texted me to mop the floors for the little bit of grout haze, which I did some hours after the grout was installed. It seemed to me to be a lot more than a little bit since it was everywhere and had to be removed from the furniture, and my AC filter was caked with the white haze. Since that didn't help remove the haze after several moppings, I texted the installer about that to which he texted me that I wasn't supposed to do that until the next day (Saturday) and not on the day that the grout was installed. He instructed me to mop on Saturday and since that didn't improve how my floors looked, he came back on Monday to attempt to remove the haze, which wasn't effective. After 2 treatments of grout haze remover over the next couple of weeks subsequently, most of the haze did go away, but only after I mopped the floors 8 times to remove the sticky residue that resulted. The stickiness remained until I hired an outside tile cleaning company, and they were able to finally remove the stickiness/residue from the floor. Floor Depot took the price off the balance of this outside company's bill, but I was still less than satisfied by the variation of color of the grout throughout my home. I was disheartened by the company blaming me for trying to remove grout haze from the floor before it was cured (though the installer didn't tell me when to mop the floors), and I feel they had the gall to say that my floors did not have a sticky residue and simply wanted me to pay the balance of the bill after the 2nd grout haze remover was applied. I called and found out from the tile manufacturer and grout haze manufacturer that it was not my responsibility to remove grout haze from furniture and floors, that the customer should be told to not walk on the floors on the day of the grout installation, and that the installer should remove any grout haze on the day after the grout installation, and only then bring in the heavy furniture, and then tell the client that the floors are finished. If only that happened. I found the grout install and aftermath to be a nightmare with this company, and I did not appreciate them telling me it's my fault from the manager, or "do you know how to rinse a floor" advice from the owner (which did not resolve the problem), or defensively that they are the best installers in the county, or that they just want a happy customer even when things are not reasonably resolved to the customer's satisfaction. I'm still not happy with the grout color and plan to get a grout color seal in the future. I paid them the bill, but was disappointed overall in their response to a problem. Even if this is something that is very "rare" with their company as they said, it affected me, I can't give them a great review as a result. I hired them because they had such great reviews on Angie's List, especially for their installation. But my advice to anyone who hires them, or any tile installer, is to make sure the contract includes the installer removing all remaining grout haze on the day after the grout install. One other problem was that I was unable to open my sliding glass doors after the tile install without the doors significantly grating against the tile. It was something i had to bring up to the installer. He fixed it but it would have been nicer if he had caught that before me having to tell him. Also, in the end an employee told me that the installer would come out to assess the variation of grout color, that it was part of the warranty, and this was after I paid the balance. Well, I haven't been contacted about that. I was denied the happy expected "wow" with the install and so for that reason I'm writing my first negative review.

It was great! Quality and professional work. We’re having Floor Depot do all our remodeling moving forward!

Very poor office to field coordination. Resulted in project not conforming to purchase scope of work. Over a MONTH late in performance ... had to beg for a surface construction clean up ... Floor Depot does not have one point of contact. They juggle you between who ever is in the office. The OWNER: MICHAEL does not walk his talk. Please contact me should you have any questions: JRFord 707-484-1688 /JRFord@pacbell.net Angie's List was not represented appropriately. We are very sorry we trusted Angie's rating of Floor Depot.

it went great, i absolutely love my lvp floor and the 5 1/4" baseboards. they worked with me and around me and even came back after i was done installing my new doors to finish the moldings. not one complaint.

This was a great experience. First impression as you walk into the showroom is a small Mom and Pop business. The sales guys at the showroom are casual and down to earth. They were very patient with all our questions and selections. They ordered us a sample from the mill of what we thought we wanted. Even though Floor Depot was less expensive than another place we priced it, we all agreed that the carpet we thought we wanted was overpriced for what it was. They suggested another carpet that was a good alternative and a better price. The installation was on time and extremely professional. This place has a well experienced staff, most of which have been with them for many years. Even their installers are employees and not hired out. They seem very relaxed and proficient at what they do. My wife and I would certainly recommend Floor Depot in Clearwater for any flooring needs.

Floor depot went above and beyond to help me out when a previous company let me know 1 week prior to install that the flooring was unavailable. The staff at Floor Depot worked with me to pick the right flooring, verified availability of flooring and made sure they were available to install during my already scheduled vacation. Cherry on the cake was the beautiful and punctual installation. John and Ryan were professional, meticulous and perfection!!!! Thank you Floor Depot for all you have done!!!!!

The process was very professional from the office to the installers. Brent and Mike in the office were very knowledgeable about product and Joey and Anthony did an outstanding job on the installation. Cost was very reasonable and comparable to other business's in the area.

Unexpected expense but worked out in the end.

It was wonderful. We are very pleased!

Fine, except some scarring on existing downstairs flooring and trim when they replaced stair carpeting. No offer to repair.

Excellent workmanship and detail. Beautiful flooring. Great customer service.

It was horrible. They over charged us - then they did not complete the job. We had to clean the floors of the glue that was left on. They we so late that we had to delay our movers. They charged an extra $1500 that we agreed to pay for the extra sub floor work that was needed. They then charged us an additional $1200 - $200 to install 2 toilets that the plumber that we had already hired could not do as they had not put the floors back in even though they promised us in advance that the floors would be ready for the plumbers. We cleaned up the mess that they made under the house of the subflooring and insulation that they punched down. They said that they would clean but as they were hopelessly far behind - and we had to move - we ended up doing the clean up. 10 garbage bags full. They then charged us $1000 for baseboard that we had already purchased. They extorted the $100 per toilet charge - overcharged us for the baseboard as we had already purchased. We have offered then $300 against the $1200 charge. They created extensive damage to our house in the process (we have pictures) and now have filed a lien against us. Never deal with this company! They lie and inflate their bill. We verbally agreed to the $200 toilet charge as we had no choice - we signed off on the extra $1500 and have paid that - but we never agreed to or signed off on the additional $1000 charge. We have offered $300 - this should compensate for small amount of additional quarter round and pay them an adequate amount for the toilet installation. Again - this part was extortion - as they had messed up our plumber on 2 occasions.

Floor looks beautiful. They really did a nice job. Extra work and cost was involved in leveling the concrete.

They were very professional and helpful in making decisions that fit my budget while giving me the look that I wanted. The installation went smoothly while I was at work. I was very happy with the result when I got to see it.

Great-when removing existing carpet in the upstairs hall closet, they discovered and brought to my attention that the carpet tack strips were wet-we had a leak from an adjacent shower. So glad they found the problem before we had subfloor damage. Prior to them starting work, we had a contract for fixed price, with added hourly rate for grinder work and per bag charge for the cement as needed. They did a great job of acceptablly-leveling the floor at a cost effective basis. The results in both areas are very nice.

From the start all went well. When we entered the store we were asked if we wanted to see the "specials" room where we chose a carpet. The charming owner came out to our house and measured all the rooms and answered questions. Installation was planned for the next week. The carpet installer came on time and worked late to finish us. He treated us as though he were a guest in the house. In addition to the installation, he vacuumed the carpets and returned furniture to its places. He was especially pleasant to talk with and did excellent work.

Purchased wood flooring and installation. Scheduled installation date was not meet as they were backed up with work. Sales person indicated they have their own employees doing the installation and do not use subcontractors. Our installation was given to an outside contract and I assume it was to them being backed up. Subcontractor arrived and forgot to pick up the tmoldings and end caps. We ran to the store and picked them up. Floor Depot failed to order the correct number of boxes and the subcontactor was short 3 boxes. Waited another day for that to be delivered. Floors were started on Tuesday and work was completed on Saturday. 5 days for installation. Price was good, like the product and installation was good. Just some issues as outlined above.

It was a very positive experience from the estimator who first came to show me samples and get info for the job to the installer and helpers. They were all prompt, courteous, professional and highly skilled. They went above and beyond to make sure I was satisfied with the work. They also cleaned up after themselves. I can't say enough good things about this company.