Dunedin Refrigeration

Scheduler responded within minutes of online request. Installer came out next day on time. David was very professional and knowledgeable. We were not able to get Zwave communication to work with house automation controller. David called next day to find out if I was able to get Zwave connection.

I came home from work yesterday and found the AC unit that was installed 3 weeks ago not putting out cold air. Everything seemed to be working but it was 82 inside with 69% humidity. I called David the service manager and he sent out Robert the repair technician to take a look at the unit. He arrived about 1 hour after I called which was very fast. He diagnosed the problem in less than 5 minutes. It was a bad condenser contactor. Not sure how it failed so quickly but those things happen. The important thing is Dunedin Refrigeration was very fast to respond to and replace the contactor. thanks!

We have used Dunedin for the past 20 years and they installed a new system about 15 years ago . We always have them check the system every spring and replace the unit filter. The past 3 years we have started having a few problems which they promptly fixed. This spring the tech on inspection advised that we should probably start thinking about a new system. Of course we thought we could get another year out of it. It. The system failed Aug 27th and would be about $1200 to repair so we were out of air overnight and Dan came 1st thing the 28th and gave us the 3 options for a new system and an explanation as to what the differences were and there was no high pressure sales pitch. Dan called and had a repairman come and jerry rig the system until the install date of Sept. 3rd. The crew arrived on time the 3rd and installed the new Lennox XP21 and by 5:00 pm we had the new system running and cooling our house The crew and everyone involved were very polite and professional and cleaned up after and David explaned the operation and new thermostat and the operation of the unit from my I-pad. I would highly recommend Dunedin Refrigeration to anyone that needs repairs or a new system.

My old AC unit was 11 years old, not installed correctly, underpowered and on its last leg. My electric bills were $440 the last 2 months. We recently purchased the home in June of 2014. On Friday, June 15th I called them to come look at the current system and give me a price on a replacement heat pump. Dan arrived promptly on Monday, June 18th. Dan looked at my old system setup, did some calculations on what I needed and scheduled me for installation on Thursday, June 21st. He listened to what I was looking for in terms of Seer rating and what equipment was in my budget. He worked up a few quotes right there, never asking me what other quotes I had received as another company had done. The price is the price. There no game playing asking me to divulge the other quote so he could 'adjust' his numbers. I appreciated that. Dan was very professional, polite and easy to talk to. We scheduled the installation for Thursday. Mike and Mitch, the installers, arrived promptly on Thursday at the time they said they would be there. It was a very hot day and they worked h****** the air handler in the attic, running new duct work, copper lines and removing the old unit. As soon as they saw they would not be able to finish that day they called for backups to come help so I would not be without AC until the following day. Three others arrived, including David the Service Manager. The new Lennox XP21 Heat Pump system was finished that evening. They installed the iComfort system which allows me to set the controls from my phone. They did an awesome job with the installation under some difficult heat conditions. Everything was thoroughly explained to me on how to operate the system. They took care of filling out the rebate forms for Lennox and Duke Energy. If you are looking for no nonsense, professional care, Dunedin Refrigeration is your company! We are very pleased.

Repairman came out after hours and diagnosed the problem quickly. He was in great spirits especially considering it was 9pm on a Sunday and he still had 2 calls to go! I have used them since I moved into this house in 2006-they replaced the entire ac after we moved in. I will never use anyone else.

Got appointment the same day. Showed up on time, got call ahead of time as promised. Difficult drain line clean out performed without extra charge. Clear explanation of the health of system, no push to sell extra services or equipment.

A rental property we own required service on the AC unit. We contacted Dunedin Refrigeration and they responded immediately doing a full inspection of the unit and refilling the unit with Freon. They told us the unit was hanging on by a thread and if we were lucky we might make it thru the summer. Well our luck didn't hold and within 2 weeks we had them replace the entire system at a cost of $5100. They even credited us for the previous service visit. They did a complete inspection of the duct work as well. Unbeliveably 2 weeks later we walked into our home to discover the AC blower wasn't blowing. It was late afternoon on Friday but Dunedin Refrigeration came right out and rigged up something so we could get thru the weekend. We decided instead of replacing the air handler on our 15 yr old unit we would go with an entire new system at a cost of $7400. They showed up on Monday and installed new everything for us. These guys are hard, conscience workers. They were polite, courteous and did a bang up job at both homes off leaving the area clean. They are prompt and great with follow-up. They must do a lot of work in our neighborhood as we are always seeing their trucks driving through. We highly recommend Dunedin Refrigeration for your AC needs.

They were wonderful. They're quick in responding and they keep in touch with you if they're running late, they're a very good company.

I was pleased starting with the first call to set an appointment. Jay came out and was friendly and took his time. For the first time since I bought the house 7 years ago, I felt like I got my money's worth on my A/C. I enjoyed speaking with him and got some great knowledge about my system - which no one really cared to do in the past. Even when I asked! I will likely get on an annual maintenance plan with them and will get an estimate to replace/resize (previous owner added to the house but didn't properly duct or size the system) in the future. Happy!

They were great. We have used them before, so we have been their customers. They are very professional, they do a really good job, and they are on time.There are times when I have called them, and they have come out the day.

This company was such a refreshing change from our previous A/C service provider. Would definitely recommend them.

My home has two heat pump systems. This particular system is very old and the air handler has been significantly modified (when owned by the previous home owner), with no extant documentation, rendering it extremely difficult to troubleshoot (at best). Therefore, after appropriate exploration, effective advice with regard to my options was courteously and professionally given.

They put in a fan motor did not work at first. They came back out, aplogized and installed an upgraded motor and fan blades at no cost. Since then, I have no issues with the work at all.

They were prompt, courteous, efficient, and friendly. Everything was explained beforehand. They pulled the permits, and took care of everything with the highest degree of professionalism. I was blown away by their work! They cleaned up after themselves, and answered all my questions. The units needed to be replaced, and now my home is running quieter and much, much cooler. I am also thinking about putting in a whole house generator, and I would not consider using anyone else. My wife is particularly pleased with how the environment in the house has changed for the better.

I am very satisfied with my new ac -Lennox, very quiet, cools fast. Brett an Mike were installers, they were very professional and knowledgeable. I would highly recommend them and their company as well as Lennox ac.

I called them out and at first they send a technician who told me part of the problem was that my air conditioner wasn't installed correctly and there was a "bypass damper" missing. He also said there was a "kink" in my drain pipe that ran in the wall which was causing the water to back up, the unit was "tilted" and would have to be reinstalled properly and there was probably a problem with the coils as well. He was very nice and very professional and told me that repairs would probably run me about $2K. I asked him based on the age of the unit if it was worth it to try to fix it. He was honest and told me it depended on a few factors which we discussed. I told him that based on the age of the unit, I wanted a quote on a new unit. Then the salesman came out with another technician and said he would write me up a quote. He told me that he would have to take away half of my closet space to make a new unit work in that space. He also said they would have to install more vents into the bonus room in order to properly heat and cool that room. He left and told me to expect a quote next day. Two days passed and the problem with the until got worse to the point that the trickle of water coming from the unit was now more like a water fall in my living room. I called the company two more times over the course of three days begging for my quote. The girl who answered the phones said she didn't know why it was taking so long but she would pass the message on. I never received a quote or a call back and that was two weeks ago. I called Bay Area instead. They came out next day, provided me with a quote on a new unit while they were on site at my house and are installing my new unit the day after tomorrow. They also seem to be a lot more knowledgeable about AC units... they say there is nothing "kinked" in my ceiling, they don't have to take away any of my closet space to install the new unit and the bypass damper is there and it's functioning. Then they went around the house and pointed out mistakes that were made, by Dunedin Refrigeration, on the installation they had done for us on a single room air unit in the bonus room. Bay Area is going to reinstall that unit for us as well. They believe that the existing unit in that room will work fine once it's installed properly... additional vents are not required.

Having a need to replace the older, inefficient, underpowered AC units in our house I used the service providers listed in Angie's List as a starting point for my search. With my search narrowed down to six companies I started the dread process of getting job estimates from each. Two of the companies I interviewed had service techs come out who were more interested in getting my signature on their proposal/purchase agreements rather than listening to what I was wanting (I am not impressed with a stainless steel clad outside unit or listening to all of the components needed for an install being read off on a speakerphone). Two others, despite their expressed interest in wanting the job, never got back with me on what their estimates would be. The last two companies sent out professional representatives who listened to me about what I wanted, took time to answer my questions, and provided proposals for two nearly identical costing, high efficiency units. At this point it came down to a question of which company I wanted to go with. As Dunedin Refrigeration had done satisfactory service work for me in the past, I went with them. With the challenges of a 25+ year old home whose original AC system had the house built around it, the installation job took two days to complete. The work team was courteous and professional, took care to ensure drop cloths were used to protect the hardwood floors and carpeted stairs, and got the job done. For my home office with its having a computer running almost continuously, a second vent was added to the room to provide extra cooling. With the original copper lines being undersized to what the new upstairs unit needed, some creative engineering was used as a solution to re-route the new copper (and the general contractor brought in at no additional cost professionally covered the lines' new route in the bedroom's corner). At the end of the second day I had been walked through the operation of the new touchpad thermostats and had two new high efficiency heat pumps cooling and dehumidifying my house. All in all, working with Dunedin Refrigeration was a very positive experience and I would highly recommend them to others. Thank you...

The installation was fine. The only frustration I has was: A little less than a year later the condensate drain stopped working--not especially an unusual occurrence, but there is a switch which should shut the system down .when this happens. That failed to work. When I called the service person, he fixed it, but I was charged for it. I thought that should be covered by the one year warrantee and I brought that up. He said that was a part supplied by an outside vender and it was not covered.

Great experience with this company, everything was clear and laid out very nice for me to look at. The workers were very pleasant to deal with, and I will definitely use this company in the future!

The work was outstanding and they met a very tight deadline for completion of the work. Crew was excellent. We have used Dunedin Refrigeration for bi-annual maintenance of the heating and air conditioning and their service has been excellent.

$178 for a start/run capacitor that costs about $20 wholesale. Sure, mark it up 2 or 3 or 4x but 9x is outrageous. Mike Bowman, I've lost respect for you and your company.

This my first time using a provider from Angies List as a new member... I am glad I joined... guy who came out very friendly but professional..explained what the problem was..what needed to be done..looked for an alternative route rather than thru attic....although had to end up going thru attic..showed me old plastic drain tubing when removed which had several holes in it..suggested copper more efficient ... would definitely use company again ...

We were more than pleased. They were very professional. They were very careful. We didn’t feel any pressure to buy from them and we didn’t feel any pressure on which unit to get. They were honest and we are happy with the unit we chose.

From start to finish, the approach was unsatisfactory given that we were long-time clients, and have had service completed by Dunedin Refrigeration since 2002, and own two houses. Treated us as if we were untrustworthy, yet we are retired professionals, and paid them the $89 immediately, upon request on Monday, after they woke us up at 7:45 am in a belligerent manner. On Friday, we asked another company, Tom Moore, to diagnose the situation, and will probably have them conduct the repairs and replacement, only because the service by Dunedin Refrigeration was both unprofessional and rude. The service at 7:45 am Monday morning included demanding money upfront in a belligerent manner for needed repair and service on the system not yet fully diagnosed. Tom Moore company diagnosed the system as most likely a leak in the coil or perhaps elsewhere and will complete the diagnosis today. A decision will be made on the next step after the diagnosis, which may require a complete overhaul of the system installed by Dunedin Refrigeration. Dunedin Refrigeration did not treat us with respect nor with trust, did not treat us fairly, did not treat us as if they wanted to solve the air conditioner problem, did not appear to want to solve the problem, and made us feel worthless. We asked Tom Moore who was our second choice to work on solving the air conditioner problem. We have never worked with a company as disorganized and unprofessional as Dunedin Refrigeration. We are good clients.

I have used Dunedin Refrigeration for nearly 10 years, and it always responds quickly and does great work.