Dunedin Floors & Granite

Description of Work: They don't stand behind their work. We must have the entire main area (approx 1300 sq ft) redone only one year later due to the grout crumbling out between tiles, major lippage due to the floors not being prepared properly before tile was laid, and tiles going hollow throughout the installation. The trim work is a mess. No soft joints anywhere in the installation and everything was grouted to the walls and cabinets. We gave them opportunities to address the problems but they kept bringing back the same installers to fix, and weren't doing the right repairs. More lippage. More hollow tiles are appearing even though they assured me this would stop. They don't stand behind their work and will leave you in a lurch without any concern about it whatsoever. Paid to have a third party inspection done which confirmed our concerns - to have a quality floor the whole thing needs to be redone. Was told on a scale of 1-10, 10 being the worst floor our inspector had seen, he said it was an 11. Asked them for our money back. They said they would bring a crew to come address it however since we lost all of our trust in their answers and their subcontractors (whom they won't prove are licensed or insured), we just wanted our money back so we could start over. They wouldn't respond to us therefore forcing us to go through a formal complaint process. Also, do some research on the reviews you see posted for them. Several of them posted to public sites are people who are related to the owner, are business partners of the owner, or live in another country. Hmmm.... The whole experience with this "business" has been a nightmare. Don't just walk - RUN AWAY! Hire professionals who stand behind their work.