We were to receive a new 4 ton unit. We didnt want to spend the cash and they explained that that wouldn't be a problem,because they had financing.They also said we would get a credit on our taxes. The company rep too care of all the paper work. We had a schedulled date for the work to be done and we made plans accordingly. The unit arrive and it was wheeled in the house. After about and hour of them obviously having a dispute I asked what was the problem? Well it seems they ordered us the 4 ton unit and it would not fit in the closet. They explained we will have to down size to a 3 and a 1/2 ton unit so they wheeled the unit back around to the truck and shortly the other unit arrived. They continued to bicker about whos fault it was for ordering a unit that would fit in the closet anyway they also installed a outlet and its not even a year old and the Air handler is leaking water, the outlet doesnt work and the compressor outside keeps shutting down and it sounds like a Semi truck down shifting. I read all of the awful reviews and honestly we are afraid to even call them back for, according to our warranty a "free service call".Over $7,000.00 later, incidently the financing was at 26% interest rate, so we paid the entire balance off. One thing I would like to mention is we changed our mind on getting a 795.00 untra violet light that keeps particles from being in the air and remember we went from 4 ton to 3 and 1/2 ton unit and the price went down $110.00.
Description of Work: Made a diagnosis of our specific problems, explained that the unit was gone and really insufficient for our size home. They explained with our square footage we needed to go from a 3 ton unit to a 4 ton unit. They set us up with a date to install a new airhandler and compressor. They explained the labor and also they inspected the duct work. On the scheduled date custom climate control after working out the exchange from 4 ton unit to 3 1/2 ton installed the units. They picked up the old unit and cleaned up the outside debris for the job.They made a mistake in ordering a unit that was too big to fit in our closet, They took longer to do the job because of that error. We were set up with financing at 26% interest even though me and my husband have excellent credit. 2 days after we got the GM card and made one payment we paid the entire balance off.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$7,278
CATHERINE K.
04/2008
1.0
heating & air conditioning/hvac
+ -1 more
They said I had black mold, and needed a cleaning of my system and duct work, needed a U/V light and a HEPA filtration system. The total cost of the estimated work would be $2995. I consulted 2 other Angie's List providers, neither company said I had black mold or needed that much work. One of the companies performed a coil cleaning for a reasonable amount. I believe Custom Climate Control was trying to sell me equipment and services I did not need.
Description of Work: They came out to do a annual inspection and check of the system.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$24.95
NANCY AND ED D.
10/2007
3.0
heating & air conditioning/hvac
+ -1 more
THE COMPANY APPEARED THE NEXT DAY AS PROMISED, I PRESUME THE WORKERS PERFORMED THE WORK IN WORKMANLIKE FASHION, HOWEVER, I HAD TO REMIND THEM THAT I HAD PAID FOR INSTALLATION OF THE BIO. U.V. LIGHT WHICH WAS NOT ON THEIR WORK ORDER. I HAVE CALLED THE SERVICE DEPT. AND GETTING NO RESPONSE AFTER TEN DAYS CALLED THE SALES OFFICE REQUESTING SOME DOCUMENTATION ON THE U.V. LIGHT. A MONTH HAS PASSED WITH NO POSITIVE RESULTS. I AM SKEPTICAL NOW THEY WILL RESPOND WHEN I NEED SERVICE.
Description of Work: CLEAN AIR HANDLER, PULL AND CLEAN BLOWER, CLEAN THE COIL IN PLACE, REALIGN THE CABINET AND SPRAY WITH FOG. INSTALL A BIO FIXTURE, TAPE MASTIC TO DUCT BOARD IN TEN PLACES, SPRAY MICRO BIO FOG.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$1,900
DOROTHEA B.
09/2007
5.0
heating & air conditioning/hvac
+ -1 more
The serviceman, Andrew, was very professional. He came out and did what he said he would. It was a good experience.
Description of Work: They serviced my A/C unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$74
BARBI A.
03/2007
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Repaired system that was only blowing hot air, and then not heating when cold. Something about a relay not working. Did a great job. WILL use AGAIN!! Many times. If Needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
05/2006
5.0
heating & air conditioning/hvac
+ -1 more
They are great. They explain everything that they're gonna do. If they have any specials that they're offering, he writes up everything he did (even though it's on contract), and they don't pressure me into buying anything. I have an RV light to kill mildew in the air conditioner, and under the contract, if it goes out, they replace it for free.
Description of Work: They come out every six months and check out my A/C.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
LORI K.
04/2006
2.0
air duct cleaning, heating & air conditioning/hvac
+ 0 more
GENERALLY VERY PROFESSIONAL. WHEN THEY CLEANED THE DUCTS DAMAGED WAS DONE TO THE CEILING WHICH THE TECHNICIAN TRIED TO COVER-UP, AND DID NOT SAY ANYTHING TO ME EVEN THOUGH I WAS IN THE HOUSE. WHEN THE COMPANY WAS CONTACTED, THEY REFUSED TO TAKE CARE OF THE PROBLEM.
Description of Work: A/C TUNE-UP, DUCT CLEANING, GENERAL AIR CONDITIONER MAINTENANCE. AIR CONDITIONER NEEDED COILS CLEANED AND THAT WAS REPAIRED.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0
$799
BURRAGE W.
09/2005
2.0
heating & air conditioning/hvac
+ -1 more
SOLD ME THINGS I DID NOT NEED AND TRIED TO SELL ME MORE.
Description of Work: DID MAINTENANCE AND THEN TRIED SEVERAL TIMES TO UP-SELL ME THINGS I DID NOT NEED.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
05/2005
5.0
heating & air conditioning/hvac
+ -1 more
THEY EXPLAINED EVERYTHING TO ME AND TOLD ME WHAT NEEDED TO BE DONE AND HOW THEY WOULD DO IT. THEY GAVE ME ALL OPTIONS SO THAT I COULD DECIDE WHAT I WANTED THEM TO DO. THEY ALSO GAVE ME THE PRICE BEFORE DOING ANY WORK. I'VE BEEN VERY PLEASED WITH THEM.
Description of Work: THEY CAME OUT AND DID GENERAL SERVICE ON MY A/C. I ALSO HAD THEM INSTALL AN ULTRA VIOLET AIR PURIFIER.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$924
Sandra S.
05/2005
1.0
heating & air conditioning/hvac
+ -1 more
THEY TRIED TO GET ME TO DO WORK THAT WAS NOT NEED. ANOTHER COMPANY CAME OUT AND FIX IT WITH NO PROBLEM.
Description of Work: CALLED THEM TO WORK ON MY AIR CONDITIONER
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
punctuality
5.0
JAMES H.
04/2005
2.0
heating & air conditioning/hvac
+ -1 more
I FEEL LIKE THEY ARE TAKING ADVANTAGE OF ME AND RIPPING ME OFF. WHEN THEY REPLACE BULBS, THEY TELL ME THAT ONE IS COVERED UNDER WARRANTY AND CAN BE REPLACED BY THEM FOR FREE, BUT THE OTHER BULB WILL COST ME AROUND $300. THEY ALSO TRY TO SELL ME OTHER THINGS THAT I DON'T NEED. I FEEL THEIR PRICE IS WAY OUT OF LINE.
Description of Work: THEY INSTALLED AN ULTRA VIOLET SYSTEM TO KILL GERMS/ BACTERIA, THROUGH THE VENTILATION
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$1,000
04/2004
5.0
heating & air conditioning/hvac
+ -1 more
THEY TOOK A PHOTO TO EXPLAIN AND DREW A DIAGRAM. THEY USED DROP CLOTHES AND BACKED UP ALL WORK AT NO CHARGE. THEY ARE RELIABLE. I RECEIVED A PLANTER WITH ORCHIDS AND GREEN PLANTS THE NEXT DAY.
Description of Work: NEW AIR HANDLER, FILTER & HONEYWELL UV LIGHTS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,940
JESSIE T.
03/2004
5.0
air duct cleaning
+ -1 more
unknown
Description of Work: I HAD SOME DUCTWORK REPLACED IN MY HOUSE AND COULDN'T HAVE ASKED FOR A BETTER OR MORE PROFESSIONAL JOB. I WOULD RECOMMEND THEM TO ANYONE!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
BRIAN O.
10/1999
1.0
air duct cleaning
+ -1 more
unknown
Description of Work: They advertised $30 job and wound up charging $500 to clean their ducts. Member said she couldn't get them off her back.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning
FAQ
CUSTOM CLIMATE CONTROL is currently rated 3.2 overall out of 5.
Monday: 9:00 AM - 5:00 AM
Tuesday: 9:00 AM - 5:00 AM
Wednesday: 9:00 AM - 5:00 AM
Thursday: 9:00 AM - 5:00 AM
Friday: 9:00 AM - 5:00 AM
CUSTOM CLIMATE CONTROL accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, CUSTOM CLIMATE CONTROL offers free project estimates.
No, CUSTOM CLIMATE CONTROL does not offer eco-friendly accreditations.
No, CUSTOM CLIMATE CONTROL does not offer a senior discount.
Yes, CUSTOM CLIMATE CONTROL offers emergency services.
No, CUSTOM CLIMATE CONTROL does not offer warranties.
CUSTOM CLIMATE CONTROL offers the following services: OFFERS HEATING & A/C, INDOOR AIR QUALITY, FILTRATION, DUCT CLEANING, REPLACEMENT & NEW EQUIPMENT.