Comfort Pools

Look no further> Pete is the guy to call! From first call to completion 3 weeks. A 30 year old pool looks brand new now!

We hired Comfort Pools to resurface our pool a few years ago. Shortly after the job was complete, we noticed issues with the pool surface. We contacted Comfort Pools immediately and asked for assistance. We were given a story that seemed off, but we mistakenly trusted Comfort Pools. As time passed, the issues continued to get worse. We called Comfort Pools again and they passed us off to the "installer". Confused, we asked Comfort Pools why they were not helping us with the issue directly? Comfort Pools responded by explaining it was not their responsibility and then told us that they hoped it all worked out. Yes, believe it or not that was their response… We attempted to contact the installer multiple times through calls and texts and surprise, surprise no response... Obviously, we have a problem with the quality of the pool surface, but honestly, we have more of a problem with the lack of professionalism and customer service provided by Comfort Pools. The fact that the licensed contractor we signed with and paid refused to stand behind the service that they sold us or assist us in any useful way was shameful. We have used many contractors for many things on our homes over the years. We have taken great care in selecting reputable contractors and have been pleased with basically every contractor we have hired, except for Comfort Pools. We rarely write reviews, especially negative reviews. However, the response or lack of response of Comfort Pools was so insane and irresponsible that we thought other homeowners should be aware. There is nothing worse than a contractor who signs and dances to sell you a service and then after they collect their final check, and you reach out for assistance they completely disappear. We would never recommend this contractor to anyone and advise every other homeowner to proceed with caution : )

We hired Comfort Pools to resurface our pool a few years ago. Shortly after the job was complete, we noticed issues with the pool surface. We contacted Comfort Pools and asked for assistance. We were given a story that seemed off, but we mistakenly trusted Comfort Pools. As time passed, the issues continued to get worse. We called Comfort Pools again and they passed us off to the "installer". Confused, we asked Comfort Pools why they were not helping us with the issue directly? Comfort Pools responded by explaining it was not their responsibility and then told us that they hoped it all worked out. Yes, believe it or not that was their response… We attempted to contact the installer multiple times through calls and texts and surprise, surprise no response... Obviously, we have a problem with the pool surface, but honestly, we have more of a problem with the lack of professionalism and customer service provided by Comfort Pools. The fact that the licensed contractor we signed with and paid refused to stand behind the service that they sold us or assist us in any useful way was shameful. We have used many contractors for many things on our homes over the years. We have taken great care in selecting reputable contractors and have been pleased with basically every contractor we have hired, except for Comfort Pools. We rarely write reviews, especially negative reviews. However, the response or lack of response of Comfort Pools was so insane and irresponsible that we thought other homeowners should be aware. There is nothing worse than a contractor who signs and dances to sell you a service and then after they collect their final check, and you reach out for assistance they completely disappear. We would never recommend this contractor to anyone and advise every other homeowner to proceed with caution : )

Met on a Saturday. Started that Wednesday. Done Friday. Wanted to have pool done before next Summer. Was done in 6 days from first phone call.

Pete was absolutely wonderful to deal with!!! We are putting our home up for sale and need a few equipment repairs. Pete does not service pool equipment but he STILL was very helpful and gave me a recommendation to contact someone who could do the repairs. Pete was a delight to talk with over the phone even though we had never spoken before!!!!

Peter took the time to talk me thru preventative maintenance in order to rule out costly replacement. Timely call back and response gets the business.

Pete was a pleasure to work with. He asked me what we needed and did not try to hard sale. He kept us informed and met all deadlines. He gave us a very competitive price everything turned out great. I highly recommend Comfort Pools

Pete arrived at my home within 20 minutes of first contact. He solved the problem in under 30 minutes. I was so happy! I intend to call Comfort Pools for all my future pool repair needs.

Mike did an awesome job. Explained every step of the way. Very happy with the work

Pete was wonderful to work with; informative and responsive. Customer service and quality of work were excellent, and price was competitive. Pete pushed the project through with no problems and no inconvenience or interruption to our busy schedule. We would absolutely recommend Pete at Comfort Pools.

Excellent from start to finish. I've waited nearly a year to post this article, since I wanted to give a glowing review after seeing how the work held up over a bit of time. I work from home, so was able to watch the progress as Pete and his guys worked their magic. You can see many photos of the process here: [*** Link removed ***] Pete is a great guy to work with and provided excellent guidance and suggestions throughout the entire process. He and his team busted their butts to make everything happen as quickly as possible. Florida weather delays are inevitable and Pete was great about keeping me informed when schedules changed. The quality of work done was excellent and nearly a year later our pool and deck still look amazing. When Pete wasn't doing the work himself, he was coming by to monitor progress and make sure everything was gong to plan. We had a couple of minor issues/concerns during the process and Pete quickly resolved any issues or educated us as to what was going on. 10/10 would hire again.

Pete is a funny guy, I enjoyed him immensely. But his work isn’t funny at all - completely professional, punctual, and thorough. I’d recommend Comfort Pools to anyone looking for quality and affordable pool work.

It was a fantastic experience for me. He told me how it was going to go and it went exactly as he said it would. I was concerned that having this type of work done would be so intrusive and cause a lot of distraction to our home environment but to my surprise and delight they came immediately, and were half way done before I even knew it had begun, and they were finished within the time frame quoted. Peter was always in communication with me as the project continued and that alone is worth the price of admission because so many other contractors fail on this point. He also saved us a few hundred dollars by doing the pool treatment that our pool service would have charged three times as much. I highly recommend this company!

Pete was outstanding. His response time was outstanding and he was able to solve the problem over the phone. I would highly recommend him.

Good. The install was fine and done right.

I chose Comfort Pools for my pool and deck resurface and am glad I did. They did a beautiful job and my outdoor living space is transformed. Pete and his team are experienced professionals and quality craftsmen. Their work is awesome. Always responsive, Pete kept me informed every step of the way. I was especially impressed that he was able to complete the job in a such a reasonable time frame given all of the rainy weather. I would highly recommend Pete and Comfort Pools.

Being his customer was the best decision. I highly recommend

ALL WENT WELL. PETE WAS EXCELLENT AT RETURNING ALL MY CALLS AND ANSWERING ALL MY QUESTIONS. THE WORK WAS COMPLETED IN A TIMELY AND PROFESSIONAL MANOR. CLEANUP WAS EXCELLENT. WORKMANSHIP APPEARS TO BE GOOD SO FAR BUT IT HAS BEEN LESS THAN 30 DAYS SINCE COMPLETION. WE ARE PLEASED SO FAR.

This was the third and last time I hired this company. Pete almost always answers the phone himself and tries to be responsive and he would work within my time constraints. His attitude towards me changed completely once he was paid for the job. There are two primary reasons I do not recommend the company. After the refinish was done and the pool filled with water, it was quickly apparent there was a huge leak, eventually about 4 inches per day (huge amount of water). The pool was not leaking before Pete began the refinish. Pete told me he sent someone out to check the pool for the leak but did not find the leak. The next day the leaking seemed worse and I was frantic. Pete told me it was up to me to hire a leak detection company at my own expense because he did not have the proper equipment (but neither did he hire the company himself). He gave me a name and number but that company was unable to come for more than a week. I found a different company on my own, one man came out, no special equipment, quickly found a screwdriver size hole in the light well which was obviously cause by Pete’s people. Pete acknowledged leaks in the light would be on him and he paid for the leak detection. He later tried to deny it was his responsibility. About 6 weeks after the job was finished the pavers around the skimmer were sinking. I pulled them up only to find a hole with some rubble in it surrounding the skimmer (see photo). I did not check this area at the time the job was done trusting the contractor (Pete) to confirm the job was done properly which it was not. I contacted Pete after July 4 asking him to make this right and his response was ugly and unprofessional. He threatened me with his “legal department” if I contacted him again. There were a few other unsatisfactory items, but they pale in comparison to the lousy job done on the skimmer and Pete’s response regarding the pool leak. Overall, very unsatisfactory.

perfect no problems Pete took care of everything. very easy to work with

Pete explained every step of the refinishing project before starting and answered all of our questions. All of my concerns were addressed prior to signing a contract. One the job began, he and his crew were on time and very professional. When the job was done, it was done right. We couldn't be happier.

Did a great job, very careful with detail. Early scheduling. Best most estimates. Very professional. I would definitely recommend Pete. He oversaw the entire process with great communication and quality.

Project went very well, was completed as promised. Very good quality. We did downgrade to a B on professionalism as the clean up of their daily work was not as tidy as we would like. They covered the walls of the house when spraying the deck, but there is still overspray that we now have to paint over. Overall we are very pleased and would recommend this company.

Pete was great to work with & was very helpful! The crew arrived on time & was in & out in 3 days. The pool looks great! I included before & after pics....

This was a great experience. We called Comfort Pools after seeing work they had done on our neighbors pool. Pete, the sales manager, responded to our call promptly, came over to look at our pool and offered advice regarding a solar heater, re-glazing and switching our chlorination system over to a salt chlorinator. He also helped us fix some minor damage to the pool. Within a week, he had his guys come on out start the job. The workers were professional, friendly and definitely had plenty of experience. The job was finished quicker than expected and with little fuss. I would most definitely recommend Comfort Pools to anyone for Pool Services.