We are a full service electrical contracting company doing small to large jobs both residential and commercial. We specialize in electrical service work. We have 25 top notched employees to assist you in your needs. We operate out of fully stocked dispatched service vans. Our management staff has over 100 years of electrical experience. We are fully licensed and insured. We have won the AngiesList Super Service Award every year from 2013 to date because of our high level of customer service and excellent pricing. We were awarded the Northwest Florida Better Business Bureau TORCH AWARD which was created to publicly recognize businesses that insist on exceptionally high standards of ethics in dealing with customers. We have been awarded "Finest On The Emerald Coast" by area customers every year for 2012 to 2021, and voted as "Best in Destin" in providing electrical service. We are a BBB accredited business, and earned the BBB Torch Award for Business Ethics. We offer 24 hour emergency service 365 days a year, and when you call our office at anytime you speak to a real person. We appreciate the opportunity to earn your business. Thank You!
Electrical service calls, repair, remodel, surge suppression, service upgrades, panel change outs, ceiling fan installation, new circuit installations, landscape lighting, security lighting, bucket truck, recessed lighting, boat dock wiring.
Appliance repair.
Yes
Yes
Yes
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
86% | ||
5% | ||
1% | ||
4% | ||
4% |
"Mr [Member Name Removed], I am the owner of Gulf Coast Electric. I called the number we have on file and left you a message to speak. We found that the first issue stemmed from our technician calling your service appointment as ‘complete’ and not an estimate request. That incorrectly caused us to close your work order, send you an invoice, and consider the job finished. Please ignore and throw away the invoice. It has been removed from our system. Unfortunately, your account was not the only one affected by this employee’s recurring mistakes, and we had to terminate this employee. Gulf Coast Electric prides ourselves on accuracy and efficiency, and we strive to maintain the best of the best employees to ensure the best customer experience we can. I cannot speak to the other phone calls as much since I was not on the calls, however, I have personally spoken with everyone in our office regarding any and all customer communication to maintain our high level of professionalism at all times. If someone came across rudely or in any way made you feel uncomfortable, or if we dropped the ball thinking your job was complete, I am truly very sorry. We have been serving the Destin community for over 43 years continually winning local and regional awards for our electrical services, and I can assure you that we take all criticism as a learning opportunity. While we would still love to earn your business, I thank you for your comments, and hope to work with you in the future."
"Thank you for your review and your business!"
"Glad to hear, thank you!"
"Thank you!"
"Thank you for the great review!"
"Ms. [Member Name Removed], thank you very much for taking the time to submit your overall positive rating of our performance, we certainly appreciate it! However, I am sorry to learn you will not hire us again as we value the power of repeat customers. Please understand that as an industry standard we apply a Service Call charge to ALL of our invoices, as we communicate our pricing break out in a scripted reply when potential customers make their initial call to our office for service. We are dedicated to explaining to each customer the variance of Service Call pricing depending on job location (in your case a $10.00 increase from our base Service Call charge of $69.00). Please accept my personal apology if this was not clearly articulated to you. As mentioned, applying a variable Service Call rate is an industry standard and is used to account for travel time to and from job sites. It also enhances our quick response and service times as we uphold our pledge to provide unsurpassed electrical service. There are some comparable companies who do charge outright travel time, which varies widely depending on where the electrician is coming from, in lieu of a service charge. However, we do not believe this is a fair approach to have a customer bear the burden of having to pay for our electrician while enroute to the job location; especially when his previous job site very well may be many miles away and having to navigate through heavy traffic. We believe a flat rate service charge is more equitable. While we pride ourselves on being the best electrical service company around, we realize that sometimes our goal of maintaining our highest quality standards comes at a price. Please do not hesitate to contact me personally at (850) 837-8474 if I can further explain our pricing, or if you have any questions or require additional information. We thank you for using Gulf Coast Electric and hope you will consider using us again in the future. You truly are "plugging into superior service" when you choose Gulf Coast Electric!"
"Thank you very much Ms. [Member Name Removed], for submitting your review of our service. We especially appreciate your kind comments and your likelihood of using us again if needed. We pride ourselves on providing superior customer service and applying expert electrical experience. We place a high value on the power of repeat customers, and believe it is a testimony of providing an exemplary product. Thank you once again for your positive review, and for choosing Gulf Coast Electric, where you truly are "plugging in to superior service"!"
"Thank you Ma'am for your positive grading of our performance! We especially appreciate your specific description on how we met or exceeded your expectations. You have assured us we're on the right track in providing quality customer service. It's our pleasure to serve you, so please let us know if there is anything more we can do for you. Thank you once again!"
"Dear Mr. [Member Name Removed], thank you so much for taking the time to complete the Angie's list review of our performance. We place a high value on our customers' feedback as we strive to continuously improve our processes and services. We appreciate your positive comments regarding our work performance, albeit you believe our services are a bit pricey. Please understand that while we may be a bit higher priced (and certainly not in all cases), we employ a highly qualified work force who is carefully background checked and who comes to your home in a fully stocked work van. We are a fully licensed and insured company, and are an award-winning company (Angie's List Super Service Award, Better Business Bureau Torch Award for Ethics, Voted Finest on the Emerald Coast among others). While we pride ourselves on being the best electrical service company around, we realize that sometimes our goal of maintaining our high quality standards, and retaining the BEST electricians in our service area, comes at a price. Please feel free to contact us if we can further explain our pricing, or if you have any questions. Once again we thank you for using Gulf Coast Electric where you truly are "plugging into superior service"!"
"Thank you very much Mr. [Member Name Removed] for submitting your review of our performance. We know peoples' lives are very busy these days, so for you to take time out of your day to submit this thoughtful review is much appreciated! We strive hard everyday to exceed our customers' expectations and you have validated our efforts are paying off! Please let me know if there is anything more we can do for you. Otherwise, thank you once again for your positive ratings and your loyalty for our company. You truly are "Plugging In To Superior Service" when you choose Gulf Coast Electric!"
"Thank you once again Mr. [Member Name Removed] for taking the time out of your busy schedule to submit another review on our performance! It really is appreciated...as is your loyalty for our company. We value the importance of repeat customers. As always, please let us know if we can be of further service to you; and thank you for once again choosing Gulf Coast Electric, where you truly are "plugging into superior service"!"
"Thank you very much for submitting your positive ratings on our performance! We, at Gulf Coast Electric, strive hard to exceed the expectations of our customers; and your review confirms we're on the right track. Please let us know if we can be of further assistance to you, and thank you once again for taking the time to submit your favorable review."
"Dear Mr. [Member Name Removed], thank you so much for taking the time to submit your overall favorable review of our company and the service we provided you. We appraise every submittal and take our customer's feedback very seriously - it serves as a valuable tool to enhance our continuous improvement. And although you graded our pricing as a "C" for your invoice, we hope you understand the care taken to accommodate your request for various electrical work. Our records indicate we performed a multiple and various electrical items to include: install 4 dimmers, replaced 2 ceiling fans, installed dedicated receptacle to support chandelier, installed said chandelier, installed dedicated 3-speed fan control switch, installed a junction box and associated bathroom fixture, relocated existing switching to support installation of molding trim, installed receptacle and cable to support relocation of TV onto the wall, installed under cabinet lighting, installed switch and outlet for garbage disposal, evaluated and made sure safe condition existed for the sub-panel and cleaned off bus bar, in addition to accomplishing other minor electrical work. This was accomplished during 3 separate visits (approximately 20 hours). We at Gulf Coast Electric pride ourselves in employing the BEST service electricians in the area, and thus recognize we must pay a premium to garner and retain our highly qualified and talented work force. Additionally, we are a fully licensed, insured and bonded company; it is our hope our customers understand there is an overhead cost associated with maintaining these high standards. Otherwise, thank you once again for your overall favorable review, and we're optimistic you will use us in the future whenever you require quality services of an electrician!"
"Thank you so much, Sir, for providing an overall positive review of our performance! We know these days everyone's time is valuable; we are therefore very grateful you took the time to submit this review. I will be sure to forward your complimentary comments on to our office staff and our electrician who accommodated you. And we certainly do appreciate your future loyalty to Gulf Coast Electric! That said, please let us know if we can do anything more for you whatsoever. You truly are "plugging into superior service" when you choose Gulf Coast Electric!"
"Thank you very much for taking the time to submit a review of our performance on Angie's List, in addition to responding and returning our Customer Survey which accompanies each of our invoices. I also appreciate you taking my call in response to your comments on our survey, and listening to our explanation of our charges. As explained, our electricians round to the nearest 5 minutes when computing time spend on the job site, in addition to taking the necessary time to conduct accurate troubleshooting. It is my understanding you accepted this explanation; and to further enhance our "good will" we reimbursed you with a check which equated to 1/2 hour of labor even though we believe our charge for time spent on the job was [Member Information Removed]. In light of our exchange, I am surprised to discover your C rating on Angie's List which implies we "padded" our labor, and that we did not clean up after ourselves. Mr. Sherritzee, please understand we place a high value on our integrity; we embrace our integrity as the first pillar of our core values (commitment to SAFETY is second, and our EXCELLENCE serves as our third). As such, I must take exception to your assertion that we "padded" the labor on our invoice as this is in direct contradiction to our core value. In June 2016 we conferred with our electrician, validated his time card, and conducted our own internal assessment of what we accomplished at your residence and concluded our fee was warranted. Regarding your assessed "C" grade on our responsiveness and punctuality, please feel free to contact me directly to further enlighten us on how we were not up to our typical standards in these areas. Our records indicate you called in for service on a Monday during our peak season, and we accommodated you on the following Friday for regularly scheduled service (you also had the option to elect for our Same Day Service provided at an elevated rate). Regardless of your rating(s), we sincerely appreciate your submittal of our performance as we understand this to be a valuable forum in ultimately providing a high quality of customer service. We're also appreciative of your intent to modify your initial ratings of our performance through Angie's List. We strive hard to exceed expectations, but acknowledge that we sometimes miss the mark. In these rare instances, and as we have demonstrated to you, we pull out all the stops to make it right. Thank you once again and we hope you provide us the opportunity in the future to demonstrate our true quality level of customer service!"
"We appreciate your positive submittal of our performance on Angie's List...thank you! We hope we exceeded your expectations and that if you ever require the services of a qualified, licensed electrician we will be the first company you call. Please let us know if there is anything more we can do for you. Thank you once again for taking the time to submit your review."
"Mr. [Member Name Removed], thank you very much for submitting your positive rating of our service on Angie's List! We take pride in our work and actually demonstrating our claim of providing superior customer service. We appreciate the concerns our customers face when selecting an electrician, to include being assured proper power requirements are met, and especially that safety factors are considered and applied. We take these concerns to heart and have instilled these values into each of our electricians. You have validated our efforts are paying off! Thank you once again for your glowing review - please let us know if we can do anything else for you. And thank you for choosing Gulf Coast Electric where you truly are "plugging into superior service"!"
"Thank you for taking the time to submit your favorable review of our performance on Angie's List. We believe we employ the BEST electricians around who are considerate of our customer's circumstances. We continually stay abreast of changes in the code and above all, provide a SAFE product which is of utmost importance in our business. Thank you once again for your positive review, and please let us know if we can do anything more for you."
"Mr. [Member Name Removed], thank you very much for taking time to submit your review of our performance on Angie's List, and especially your overall positive approval of how we did. It truly is appreciated! Our records indicate Ron B. was the electrician who accomplished the work at your location. I am particularly pleased to learn Ron was respectful of your property, and cleaned up his areas once completed. Our aim is to leave residences in a condition better than we found it - and you assured us Ron is meeting and/or exceeding our goal. I will be sure to personally forward your rewarding comments on to Ron. And please do not hesitate to let us know if there are any areas where we can improve as well. Otherwise, thank you once again for your business and positive response!"
The technician, Roger, arrived on time and was extremely polite and professional. He was very knowledgeable, explained what had to be done and why and worked non-stop until the project was complete. I might add that this wasn't a small project and took a day and a half. I my opinion he should be the "employee of the month"!
I just paid my bill and the charges were exactly what I expected, they were explained to me when I called to schedule the work.
I might also add that we are in the process of renovating a home and have worked with many trades people during the process and this is some of the best service we have encountered
."Thank you so much Ms. [Member Name Removed] for submitting your glowing review of our performance! We especially appreciate your detailed breakdown on how Roger represented our company; and that we met billing expectations as well. We do our utmost to communicate all aspects of our service so our customers are not unpleasantly surprised - your feedback has validated our efforts are paying off. I will be sure to pass on to Roger your praise on his performance - your comments have gone a long way in making his case for "Employee of the Month"! Otherwise, please contact us if we can be of further assistance; we are very grateful for your business."
The company apologized for not getting back to us following our initial attempt to contact them and promptly sent Don out to give us a quote.
We received a quote of $900 maximum or time and materials--whichever was less. We were told by Don that labor was $69 an hour. There was some question as to how long it would take and how extensive the job would be since the ceiling fan that needed a light kit was 20 foot high on an extension rod and even higher to the ceiling (approximately 30 feet) and it wasn't clear if fan had already been prewired for a light kit --luckily it had been so installation went quickly.
Our electrician "Ron" was very personable, knowledgeable and professional. He called approximately 30 minutes before his arrival time to let us know he was on his way and arrived on time. When he left everything was in working order but apparently two of the four LED bulbs we purchased from Lowes were defective and so they stopped working after about an hour or two. When we contacted Gulf Coast Electric they promptly scheduled for Ron to come out the next day to help us change lights out because we didn't have a 10 foot ladder and we really appreciated his assistance.
Just a few things to bring to everyone's attention. In addition to time and material we were also charged for a service charge and two 10' ladder fees. A summary of materials provided by the company include the following: 2 dimmer switches (one for LED lights), 2 LED exterior flood lights plus installation supplies including wire, straps, wire nuts, etc. Total time the first day was three hours and without telling us in advance we were also charged for an additional hour of labor the next day plus the additional ladder fee while Ron spent less than 10 minutes changing our light bulbs out. Again, we appreciated him coming out but had we known it would cost an additional $69 plus ladder fee we probably would have borrowed a neighbor's ladder and done it ourselves. Initially the final invoice was $838 and after my husband spoke to George it was decreased to $795.99.
"We, at Gulf Coast Electric, are very grateful you ultimately trusted us to perform work at your residence in light of the fact we "stumbled out of the gates" by not providing you an estimate in a timely fashion (reference your previous review and our subsequent response). And we especially thank you for your overall positive review! However, we are disappointed that after providing a quote which was reduced to make up for your initial inconvenience, and then followed up with the option to perform our work on a Time & Material basis with a NOT TO EXCEED price of $900.00 (which you approved), you were still not satisfied with our price even though it came in $62.00 below our NTE quote. As we discussed, we pride ourselves in employing the BEST service electricians in the area, and thus recognize we must pay a premium to garner and retain our highly qualified and talented work force. Additionally, we are a fully licensed, insured and bonded company; it is our hope our customers understand there is an overhead cost associated with maintaining these high standards. Otherwise, thank you once again for your overall favorable review, and we hope you consider using us in the future if whenever you require quality services of an electrician!"
Trade License Number
Trade License Locale
Trade License Authority
Trade License Expiration
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
Sunday: | Open All Day |
Monday: | Open All Day |
Tuesday: | Open All Day |
Wednesday: | Open All Day |
Thursday: | Open All Day |
Friday: | Open All Day |
Saturday: | Open All Day |