GULF COAST ELECTRIC

This company combines non-responsiveness with rude customer service. Avoid them. In early May we called them to get an estimate for some outdoor electric work. Their electrician showed up but we have yet to get an estimate now almost 3 months later. After repeated calls to get the estimate, all we have gotten is a bill; (who charges for estimates? At least they are efficient in sending a bill!) My wife called this week for the 4th time to ask for the estimate, and was told by an unbelievably rude woman that she had never called (false). Rather than being helpful, the woman kept repeating that she has worked there for 7 years and that she had never spoken to my wife. I am not sure who answered the phone on the previous calls, but it doesn't matter. It probably wasn't the "Miss Congeniality" that she encountered today, because who could forget someone that rude? After some back and forth about the missing estimate, my wife told the woman that we would not work with GC; the woman then hung up on her (classy!). The rudeness of this customer service person is even worse than the inability of this company to produce an estimate in 3 months. Their modus operandi seems to be "blame the customer." We did actually like the friendly and knowledgeable electrician who came to our house, but we were informed by the rude woman that he had "been let go." Seems like they let the wrong person go! Very disappointing experience.

The power went out in out home about 9:45 PM. Checked outside and neighbors and all seemed to have power. FLP said power was coming to our home. Called other electrical companies for electrician with no success. Called Gulf Coast Electric. Spoke with Eddie and he drove from Crestview to our home in Shalimar in less than an hour. We explained the problem and he knew where to start and found we had a finicky main switch. He replaced it and we had power restored in less than thirty minutes. My husband and I are very impressed with Eddie's promptness, professionalism and skill. Even though the repair took place after midnight, Eddie demonstrated zeal for the job like it was a regular work hour. We both are thankful and grateful for Eddie restoring power in our home.

Great service, gave me a fair price for the work that needed to be done. Very professional, they will definitely have my business for anything electrical I need done.

Things could not have gone more smoothly or professionally. The work was done to a high standard and at a reasonable price. Craig, the electrician who did the work, explained what he was doing every step of the way. In particular, he planned the work so as to minimize any subsequent drywall repair. We could not be more pleased with Gulf Coast Electric and Craig, and will be using them again soon for some additional work.

They were excellent,on time and the price is very reasonable.

Excellent. Great service. Very flexible, willing to do what was necessary.

The repairman fixed the GFCI to the lighting and a switch for the pool light. The reason I won’t use them again is I was charged an extra $79 for living in Santa Rosa Beach. I was not advised there was an extra charge for where I lived.

very well, this was needed services due to selling of a house and finishing up the inspection list and it was all done very timely.

Electrician knew right away what the problem was, explained it to me and corrected it. Very knowledgeable and professional.

They were pretty expensive. One person came to complete the service for me, and it took one day. When they were done, the area was clean - excellent.

Dale S. was on time and did not stop until the job was completed - 4 1/2 hours of work. Well worth the money. I have used Gulf Coast Electric for 25 years and will continue to use and recommend them.

Dale S. was on time and did not stop until the job was completed - 4 1/2 hours of work. Well worth the money. I have used Gulf Coast Electric for 25 years and will continue to use and recommend them.

They replaced incandescent high watt bulbs with low watt led bulbs fixtures and switches.

Technician was on time and did a good job.

Excellent interaction with Gulf Coast Electric. Everyone we interacted with was top notch and very pleasant to deal with. Very prompt service and professionally completed. I would absolutely call and schedule work in the future!

Contractor appeared clean, knowledgeable and professional. Troubleshooting took about an hour and 15 to 20 minutes to fix problem. Had two concerns. Contractor had to go in the attic and left a trail of fiberglass insulation pieces through multiple rooms the house after they left. Job took about 1 hour and 15-20 minutes. The spend 40 minutes or so taking tools out to truck and preparing bill. Appearance of padding labor to charge 2 hours of labor. Edit: I talked with the owner, and he resolved all issues that I had.

I have used this company repeatedly for this and other jobs including extensive landscaping lighting that required exact measurement of distances so that the right transformers and cable sizes could be determined and installed. They are always responsive and superb workers. I also used them to install power lines at my church. Their work is neat and professional in every way. I can't say enough about them. They're great.

Went well, very professional work, good worker on time and kept everything clean in each location he worked.

The technician, Roger, arrived on time and was extremely polite and professional. He was very knowledgeable, explained what had to be done and why and worked non-stop until the project was complete. I might add that this wasn't a small project and took a day and a half. I my opinion he should be the "employee of the month"! I just paid my bill and the charges were exactly what I expected, they were explained to me when I called to schedule the work. I might also add that we are in the process of renovating a home and have worked with many trades people during the process and this is some of the best service we have encountered .

The company apologized for not getting back to us following our initial attempt to contact them and promptly sent Don out to give us a quote. We received a quote of $900 maximum or time and materials--whichever was less. We were told by Don that labor was $69 an hour. There was some question as to how long it would take and how extensive the job would be since the ceiling fan that needed a light kit was 20 foot high on an extension rod and even higher to the ceiling (approximately 30 feet) and it wasn't clear if fan had already been prewired for a light kit --luckily it had been so installation went quickly. Our electrician "Ron" was very personable, knowledgeable and professional. He called approximately 30 minutes before his arrival time to let us know he was on his way and arrived on time. When he left everything was in working order but apparently two of the four LED bulbs we purchased from Lowes were defective and so they stopped working after about an hour or two. When we contacted Gulf Coast Electric they promptly scheduled for Ron to come out the next day to help us change lights out because we didn't have a 10 foot ladder and we really appreciated his assistance. Just a few things to bring to everyone's attention. In addition to time and material we were also charged for a service charge and two 10' ladder fees. A summary of materials provided by the company include the following: 2 dimmer switches (one for LED lights), 2 LED exterior flood lights plus installation supplies including wire, straps, wire nuts, etc. Total time the first day was three hours and without telling us in advance we were also charged for an additional hour of labor the next day plus the additional ladder fee while Ron spent less than 10 minutes changing our light bulbs out. Again, we appreciated him coming out but had we known it would cost an additional $69 plus ladder fee we probably would have borrowed a neighbor's ladder and done it ourselves. Initially the final invoice was $838 and after my husband spoke to George it was decreased to $795.99.

Last week we reviewed electricians on Angie's List and seeing mostly positive reviews sent a request to Gulf Coast Electric via the link provided with a brief description of the work we needed done. We provided our contact information including address and two different cell phone numbers. When we didn't hear back from anyone we called their office on Monday of this week and spoke with a customer service representative who said someone would call us back within two days to schedule an appointment. Today is Friday and no one has called. Luckily the work we need done is not urgent--however we are disappointed in the lack of follow-thru and wanted to let others know what happened. A neighbor provided us the name of another electrical company and so we're calling them this morning. Hopefully we'll have better luck with them.

will definitely use them again. prompt, professional and the price was in my opinion was very fair. thank you!

The technicians were on time, courteous and worked from start to finish of the project. I had too split the work into 2 visits, but that was all handled well by the scheduling staff. Very responsive, very clean and very professional! Definitely would recommend GCE to my friends. : )

It went great! I am active duty military and manage my Florida property from overseas. The coordination with this company and Judy, the receptionist, was top-notch! Email is my primary means of communication and when I told them that, they kept me in the loop on every detail -- I loved working with this company and will hire them again in the future if needed, no questions asked!

They have been very courteous and accommodating to construction delays. They have worked with us regarding billing for only work completed.