Emerald Coast Pest Control Inc

We were very pleased. He was very good on what he did

Where can I begin everything was fine until we found termites in the bedroom. Chris came to our home 2019 and 2020 told us a couple small things to do and we did exactly that with the last repair of small piece of bad wood replaced by a person of his recommendation! Never was any problem mention that we didn’t fix(we have both reports). When the problem arose we were told that the original owner would not let them treat the back of the house because he didn’t want the tile patio drilled. We asked should they not have told us that when we took over the bond and was told no we inherited the problem. Now we ripe out the wall as they told us to do and it did have moisture and live termites at this point we were told it was our fault because of the moisture so this was mid November wall stayed open during heavy rains several times no water came in at window or door at this point we certainly were not on the same page and we demanded coverage. Immediately we received a letter from their attorney saying emerald coast pest was not responsible. There was no sign that we had a problem until it was serious so how could we know nor did Chris write anything pertaining to this area on our inspection. Now I have sent emerald coast pest (Melissa and Chris) several pieces of information that I researched about the problem no answer also I ask for a copy of the contract NO ANSWER) We have learned a very expensive lesson after assuming termite bonds 4 different times on other homes we assumed each time it was insurance if any problem arose. I was advised from a very knowledgeable friend/ realtor to just make sure you always had a bond. I could go on and on but no point. I hope this information helps people know just because you have a termite bond you better read the contract. I’m sure most people do but in my case knowing the original owner bought the bond from day one from Emerald Coast Pest no worries. Now we have had the home completely treated as we now don’t trust that any of that was done right. I guess my big question is if you do all that you were instructed and you get told you just inherited this problem where should we go from here’s??? Again we were never told that the back of home wasn’t treated so several other termite companies have told us they never would have issued a bond on only part of the home. As a result of this we can never get another bond only treatment but what good does it do to have bonds anyway ?

Unresponsive. Does not return calls. Worst Pest Control outfit on the planet. ZERO STARS

First visit went very well. But then after they never showed again, I waited several months and tried to contact them. Called numerous times over the course of several months, left messages but never received a return call. I have taken my business elsewhere.

If you like professionalism and quality customer service, do NOT use Emerald Coast Pest Control. The receptionist Melissa is rude, unprofessional and wouldn’t know good customer service if it was standing right in front of her. She claims to be the owner, but I find that extremely hard to believe. She never returns phone calls and cannot complete simple tasks. Our first interaction in 2017 when I called to pay the annual renewal was her telling me she cancelled my warranty because it wasn’t paid the prior year, before I bought the home in July 2016. My builder quickly resolved the issue by paying “an undisclosed fee”, but Melissa didn’t change her unprofessional attitude stating how lucky I was and how she’d never heard of such a thing happening before. Last month a bill arrived for three times the stated annual renewal, claiming to be the State-required five year treatment; when I called to ask questions and for a copy of the fee schedule so I’d know exactly what was owed each year, Melissa was again very rude and unprofessional. I still have not received a fee schedule and so I’ve moved on to another company (Bryan Pest Control). Good riddance Emerald Coast Pest Control. My recommendation to anyone considering business with ECPC is to run, not walk away and find another company.

After 3 phone attempts to the company, was able to reach Melissa who was incredible rude and unprofessional. I have been a client for 13 years and she treated me as though they did not need the business and I was an inconvenience for asking wuestions about my situation.

The office receptionist, Melissa is pathetic! I have had a contract with this company for more than 18 years. I am in the process of trying to sell my house and needed a copy of the warranty. I called 4 times today, spoke with her 3 times. She promised to email me the warranty 3 times, then stopped answering the phone. 2 hours later and I have received nothing from her!

unknown

Chris has been treating our home and yard for years. The rates charged and the service is excellent. I would definitely recommended and use them again.

I thought the guy who came out was very professional. I thought he handled himself well. Came and did what he needed to do. Answered questions and let me know what to look for in terms of pests. He did an excellent job.

It always very good. They are professional and courteous. They are easy to work with at their office and with the people that do the service.

I've been using them for 16 years. I haven't had any problems with them in that time. I am happy with their service and will use them again.