The carpet cleaning went well. Bill arrived at the scheduled time and completed the service were very satisfied with the results.
Description of Work: Living room, dining room, and family room carpets cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Brian S.
06/2014
5.0
carpet cleaners
+ -1 more
unknown
Description of Work: Cleaned carpets in entire home. Very punctual and professional. Did a great job. Will use them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Denise G.
04/2014
5.0
carpet cleaners
+ -1 more
.
Description of Work: Cleaned our very dirty carpet. We were very pleased
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Brian S.
04/2014
5.0
carpet cleaners
+ -1 more
It turned out great, they were polite and they were professional. It turned out pretty well and didn't take long at all. They exceeded my expectation. They had their uniform on and put little booties over shoes when they walked in the house. They were career-oriented and did a great job.
Description of Work: I used the carpet cleaning service of DURACLEAN BY ROCK.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robin W.
03/2014
4.0
carpet cleaners
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
Yes, I recommend this pro
Cindy E.
02/2014
5.0
carpet cleaners
+ -1 more
Looks almost new! Excellent job!
Description of Work: Cleaned 3 rooms of very old, dirty carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Dorothy K.
01/2014
5.0
carpet cleaners
+ -1 more
.
Description of Work: Duraclean was excellent and I would not only use them again but recommend them to anyone who needed their carpets cleaned. I rent right now and last year had a "national" company clean my carpets and I can say that they in no way did a great job. Stains were still evident after what I thought was a good cleaning. Duraclean did an outstanding job. Most of the stains were at least not so glaring and the carpet looks great.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$106
Christy and Dennis J.
01/2014
5.0
carpet cleaners
+ -1 more
Sorry that I can't remember any particular details given the hectic nature of the move. But I would have remembered if anything went WRONG, so it obviously went as expected.
Description of Work: Provider did a carpet clean in preparation to sell our home. This was the second time we have had them and were as pleased as the first time. It's a husband and wife team.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Jill W.
01/2014
5.0
carpet cleaners
+ -1 more
VERY GOOD cleaning service. I recommend to anyone looking for dependable & high quality service at a very reasonable cost.
Description of Work: They cleaned our entire house & have been back to do spot cleans.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Richard P.
01/2014
3.0
carpet cleaners
+ -1 more
They did not do what I wanted them to do. I hired them hoping they could do more than I could do myself. There were a few things I could not address myself. I thought I had called in the professionals. You want someone with professionals who in my case could handle dog urine. They were professional and punctual. It was average. They cleaned 3 rooms. They did 3 rooms. When the guy came he brought a lot of bottles, but he never them. I asked him if he addressed the dog pee? He said he went over those spots. They use an enzyme they have in addition to the cleaning product. This may or may not be true. It did not get done the way I wanted it to be done. If you were to ask me if he did a good job cleaning the carpet. He did. The carpet is fairly new. I wanted him to remove the stains. The assumption is he was a pro. He was unable to remove the stains as much as I would have liked. It is like if you take your clothes to the dry cleaner. The assumption is that they get the stains out. They are a husband and wife team. Though, the carpet looks great. They did not get the stains out as much as I would have liked. They came one time. The price was reasonable.
Description of Work: I purchased a big deal form Duraclean by Rock to clean my carpets. They came out in December. They cleaned 3 rooms and the hallway. I wanted them to remove dog urine from the carpet.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$106
Response from Duraclean By Rock
I am Susan Rock. My husband and I have been in business for 23 years in Volusia, Flagler county area. When this gentleman called and spoke with me regarding the cleaning he wanted done, he was very specific about his issues with the carpet. There is a dog urine issue that he wanted addressed. I explained to him we can clean the carpet and treat it for the odor, but you can not address in a carpet cleaning the odors that "hide" in the padding and the backing of the carpet. We can use an enzyme and deodorizers that make it better, but will not remove odors. In order to remove urine in the pad you will have to remove the pad, clean, seal the subfloor and then replace the pad with new. If you just clean it on the top, when you leave the air conditioning off the humidity pulls the odor back out of the padding and carpet and into the air. You have the odor again. Bill does a very thorough complete job of carpet cleaning, but in no way can you make this man happy for the money he is willing to spend. I will attempt to contact him again and see what we can do to explain again up to and including recleaning if that would help.
Linda L Y.
01/2014
5.0
carpet cleaners
+ -1 more
.
Description of Work: Cleaned 4 rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
Denise G.
10/2013
5.0
carpet cleaners
+ -1 more
Arrived on time. Very professional. Spent a lot of time working on our very dirty carpet with very good results. Would highly recommend this company.
Description of Work: Carpet cleaning, deodorizing and protection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$155
Christy and Dennis J.
10/2013
5.0
carpet cleaners
+ -1 more
Bill arrived on time and was efficient and professional. He determined the cost of the upholstery cleaning based on the size of the items and the approximate time involved. We felt it was very fair.
Description of Work: Cleaned 3 rooms of carpet. Also cleaned a couch, ottoman and chair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
susan D.
09/2013
5.0
carpet cleaners
+ -1 more
arpeting.Always a good experience. Been using this company for 10 years now. Always courteous and professional. Cleaned 4 rooms of carpet without my supervision. The carpets look and smell great. Took about 1-2 hours
Description of Work: Cleaned 4 rooms of c
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Debra O.
08/2013
5.0
upholstery cleaning
+ -1 more
He was great. He was very good. He was very thorough. I plan to use him again.
Description of Work: Duraclean By Rock cleaned my upholstery.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Carole W.
12/2012
5.0
carpet cleaners
+ -1 more
Went very well.....he came in and did the work in a short amount of time and left.
Description of Work: Master bedroom, hallway and closet cleaned, deodorized and teflon coated.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning
FAQ
Duraclean By Rock is currently rated 4.8 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM
Duraclean By Rock accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Duraclean By Rock offers free project estimates.
No, Duraclean By Rock does not offer eco-friendly accreditations.
No, Duraclean By Rock does not offer a senior discount.
No, Duraclean By Rock does not offer emergency services.
Yes, Duraclean By Rock offers warranties.
Duraclean By Rock offers the following services: Carpet, upholstery, tile and grout cleaning, oriental rugs & area rugs.