Two Men And A Truck

Not professionals at all and grossly negligent. I never write reviews but feel I must warn anyone considering hiring a mover. There are professional movers and then there is Two Men and a Truck. Also, note that many of the Two Men and a Truck locations are franchised and some are commonly owned. When hiring them you are getting two men but not two professional movers. I hope these set of facts are enough to have you think going elsewhere. Hired them for a simple move of only a few items. Sent pictures to them before booking it. Bridgett indicated I needed 3 men because the dining room table and bases were too big and heavy. So 3 movers are on my order form. When delivering items, only 2 men. I asked where 3rd person was. They said it's only them. They get the easy items off and then comes the dining room base and table. They don't secure the base to the dolly and because the one mover is so weak (more on that below) he cannot control it coming down the ramp and it falls and cracks. Then after that they get the glass table out. The one mover is so weak he could not lift it and I had to help moving it in (I have pictures of this). The other mover kept complaining to me how the weak mover was so bad and he asked that I send an email to Gino, which is their Operations Manager. I sent the message to Gino and have the text messages from the one good mover to prove it. They claim that the waiver and release of liability gets them out of any responsibility. That would be true if their is not gross negligence. I have so many facts and the evidence to support it. So I will deal with them in small claims court. Having said all that, ask yourselves if you think saving a few dollars is really worth it. You are not getting professional movers for your money. I am sure they will respond to this post with some made up nonsense, but I have the pictures and text messages to prove it.

Beware! Initially all went well (so well I gave $140 in tips to the moving guys), until we realized that they LOST (or someone took) my elderly mother's desktop computer. After two weeks of conversations, the owners decided that since I hadn't bought "replacement value" insurance, they'd give me $7.50 for the $359 computer that THEY lost but WE have to replace... not to mention all the data that we unfortunately had on the hard drive that's gone forever or in the wrong people's hands. Think twice about this franchised location... or at least take out the expensive insurance policy - the people who work there are decent human beings; but the owners are nasty, cold-hearted, and terrible customer service people. By the way, they also broke a large glass vase and a ceramic serving piece in the move... but I understand that things happen. What I don't understand is a company not taking responsibility or owning accountability, and thinking that the insurance I chose (based on a prior good experience) allows them to walk away responsibility-free from a bad business outcome. Hiding behind the "fine print" is not the same as doing the right thing, or conducting business with integrity. A business that claims to use the "grandma rule" treated an 86-year-old grandmother of 9 and great-grandmother of 2 shamefully.

My furniture was moved from my home and put into storage and I'm not going to access that furniture until I buy my house so I am not going to see if anything is damaged. I do know there was a couple of issues with the move itself. They left my Christmas decorations at my old house. That is gone forever. I gave them instructions on what to pack and what not to pack and they didn't follow the instructions very well. This is the first time I moved on my own. I saw the stuff and it was in perfect condition as it was packed up and moved from my home but now it was on their truck and transported across state lines and moved into the storage unit. I wasn't there so I don't know if anything is broken or damaged. They were very good at communicating when I worked with their management team.

The two gentleman arrived on time, took great care of my belongings and finished the job early. My final cost was almost 50% less than what I was quoted!!! I would definitely use them again in a heartbeat

I recommend this company be included on Angie's List.

They did an awesome job. The movers were good guys! We would use them again if needed.

unknown

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I was very happy with their service. I had only called the day before and they said they could fit me in at 10:00 am. The driver called at 8:00 am and asked if they could come early. I said yes. they showed up when they said they would. I got three strong, young men and with their dollies and wheeled platform they moved all my heavy furniture almost in one trip. They put together my platform bed also. They were clean, courteous and nice (quiet though!). I would recommend them and also use them again.

I have to give Two Men and A Truck a 5 Star Rating. My team Nick, Pardo and Muarese were terrific. Nick was almost dead accurate in the estimate and my 2 movers were awesome. They took such good care of my belongings. I had not been inside my apartment so I wasn't sure what would fit. And what did not fit I gave to them to donate to their charities. I highly recommend this company.