Stanley Steemer of South FL Inc

Selected them because of their coupon.First they ,issed their appointment time, arrived late. When they finally got here they quoted me a price that was double comparable estimates. Almost $400 for cleaning a sectional couch...I elected to ask them to leave and have hired another company, also from Angies List for much much less.

Called Stanely Steamer one morning to schedule an appointment to clean my air ducts. They gave me a price for just the ducts and the ducts and airhandler. Was advised that the technicians would be there between noon and 2PM. Two technicians arrived at 12:15 PM. They blicked the vents so the dust would not come into the house and started that process. The second individual cleaned the air handler which had some mold. They then went room by room and used a process to further knock the dust from the sides of the ducts and finally used an air freshener. It took approximately 2 1/2 hours which was the time estimated on the phone and when they arrived. The technicians explained the process they were going to follow thoroughly and worked steadily the entire time here. They answered questions I had. The air in the house is much improved and my allergies have abated. I would highly recommend them. I plan to have them every five years or so. My house is 40 years old and I am sure the ducts were never cleaned before.

They did a good job and came as scheduled. I liked their services and will use the same in future.

They were on time and did a good job. I found them to be delightful.

Overall it went well, and I would use them again

I was so impressed by these 2 young men. They were professional and cared about every detail. I feel like my house is clean and sanitized. So happy to use this company. Would call them again anytime.

Total price charged for initial day's work and leaving drying equipment: $1248.55 Total price charged for last day's work, including carpet clean and reinstall baseboards, etc. $350.00 The company responded to this emergency on the same day called. (I am not resident in the house in question). After getting the price estimate ($1248.55) over the phone upon company rep arrival onsite and inspection, credit card authorization for that amount was required from me before work began; the charge was processed that same day. However, the estimate given for the work turned out to be for the first phase only, i.e., inspection,water extraction process through putting drying equipment in place, removal of baseboards, etc. Only afterwards was I advised that restoration work on the back end involved additional charge. When I asked the work supevisor what that restoration work would entail, he told me that based on the damage that one of the workers had reported, including damaged wall, the estimate for the restoration work was $1500. I questioned this estimate based on visual inspection by other indiviuals known to me who were onsite at the house who advised me that there was no additional damage and all that remained to be done was reintsall the baseboards, etc.. The work supervisor then indicated he would go back to the house and inspect himself; after doing so he told me that there was not $1500 of restoration work needed but rather $400 needed. He later lowered the price to be charged to $350. With respect to one part of that restoration that was problematic and questioned, a worker did come back to correct it. While I appreciate the above price revision, my belief is that it would not have occurred had I not challenged the estimate. Also, it was difficult to obtain information as to scheduling, findings on inspection, obtaining invoices reflecting paid, etc., as I had to initiate all contacts. I felt like I had to stay on top of the company all the time.

It seems like the same team comes all the time. They are prompt. They show up when they say they will. I don't have to renegotiate with them.

Called for estimate initially was high, had them call me back when i stalled for a few weeks, and was able to nogitiate down a bit, watch out for price differneces btw website and call, website is better, okay service, all around good, nothing extra special, would recommend

We have always been very satisfied with their service. You could probably arrange for a carpet cleaning within a day or two, if you call. They will move the furniture for you. They only ask you to move small items that could fall and break. The carpet can take up to 24 hours to dry, though it can dry faster than that.

Excellent. Work was completed in several hours, contractor was on time for appointment, all services were performed satisfactorily.

They did a great job and did exactly what I asked them to do.

the 2 young men were nice, professional & accomodating. offered to move some furniture, but I felt it was not necessary as I wanted to concentrate on traffic areas. The job was done timely and results were fine.

I was quite pleased with them. I spent less than $100 on that job and they were very nice. I get a lot of fliers in the mail from them and I used them. They did what they had to do, were careful and meticulous. They took their shoes off when they came in and wore paper booties. They were on time and were professional, and if they missed something they went over it again.

Worst experience ever! Damaged the paint on several walls in my home which were painted a week earlier. Left without telling us they had damaged the walls. When confronted about the damaged walls, they said, "They forgot to tell us." Called and spoke to the assistant maganger, Ernie Santiago, who told me that if I had some paint that I could repaint the wall. Then asked to speak to the manager, Marco Vega, and Mr. Santiago said that he did not know when he would be in. Had to call their corporate headquarters. Avoid at all cost!!!

Worst experience ever! Damaged the paint on several walls in my home which were painted a week earlier. Left without telling us they had damaged the walls. When confronted about the damaged walls, they said, "They forgot to tell us." Called and spoke to the assistant maganger, Ernie Santiago, who told me that if I had some paint that I could repaint the wall. Then asked to speak to the manager, Marco Vega, and Mr. Santiago said that he did not know when he would be in. Had to call their corporate headquarters. Avoid at all cost!!!

Rosie gave me an estimate over the phone of $199 for the vents plus $350 for the unit. I called two other Angie's List companies, and this was the lowest estimate. Rosie was very nice and didn't rush me off the phone like the other two companies and that's basically why I went with Stanley Steamer. However, the estimate she said she would send me by email did not arrive. I called the next day to ask for it again, but it still did not arrive. The crew came that afternoon and they did provide me with an estimate prior to beginning work. It was more expensive because I got the custom filter and the mold killer. I would have thought the mold killer should be included as it is kind of the point. The crew came within the time frame given. Alex cleaned the air vents and Roberto serviced the air conditioner. Roberto showed me the parts he was cleaning before and after. He was professional, hard working, and meticulous. He did an excellent job. It is difficult to judge the cleaning of the air vents because I could not actually see inside and there was no test to show the difference. It would be nice if they had a camera or something to show you what had been done. I can say that Alex was personable and was careful not to make a mess. I also appreciated that he sold me the items I needed or wanted and not anything I didn't.

Two workers arrived on a timely basis. One worked, one watched. The work was done cleanly, neatly and was completed within an hour and a half. The one that did nothing kept trying to sell us additional services which we didn't buy. The other worker did everything, including writing the final bill. That worker was very nice and polite. After they left we called the company and told them that one of the cleaners did nothing. We also told them we'd use them again because the work was well done.

Excellent result. I didn't think that the carpet could be cleaned, and it looks like new. The tech was professional and personable, and I am extremely satisfied with the work performed.

During these tough economical times, I did not want to spend the money on new carpets but I just could stand seeing my dirty old carpet and more. So I decided to call Stanley Steamer after seeing a TV ad. When I called the customer service was excellent and pleasant they made the appointment within a 2 hour time span and gave me same day service. The crew arrived in uniform and with ID name plates. They went over the areas that I wanted cleaned and the cost. The crew was professional, polite and did an outstanding cleaning job. After they finished, to my surprise, the carpets looked so clean and it saved me lots of money because I could hold off getting new carpet for a while longer. Yes, I would recommend this company for other members to use.

I always have used the standard supermarket cleaning device on my carpets. With 4 kids and our dogs , this year it just got to be too much for me. In the past, I have always been afraid to have some stanger come into my home. But then I happen to catch a Stanley Steemer commercial and they were talking about how they do a crimmal and random drug testing on all their employees. I decided to go online and book an appointment. Well, from the time the techs arrived at my home they was so courtsey and professional. They went over all the areas they were going to clean and explained what they were going to do. The tech worked around my kids and so nice. I tell you I am really sold on this company and from now on I am only going to call Stanley Steemer for all my caprets cleaning.

Could not have gone better. I called the company, made an appointment, the appointment was kept "on time" and the work went without a glitch. Two men arrived (Alex and Robert), cleaned out the duct, checked the roof vent, cleaned up after themselves and presented me with the bill. They were both very pleasant and polite and worked quietly. They even discovered that the roof grate was missing and measured it for us so we could purchase one at the store.

The experience was good. They explained what they were going to do and they didn't pressure me into buying anything I didn't want. They were dressed neatly and it was fine.

Not cheap but they did a very good job, especially with the carpet. They took pride in their work and wanted to make sure I was happy. When they did my couch, and with it being white, there were certain places they could not clean completely. The other thing was that I had two planters out front of my house and one of the planters was knocked over and soil was all over in front of the doorway and my husband had to clean it up. They picked up the planter but did not clean up the soil.

He came when he said he would and was very prompt. He moved all the furniture, the lamps, the pictures and did everything. I had to do nothing. The quality of the cleaning is excellent. I would recommend him to anybody.