Royal Maid Service

First, we made an appointment for 11 am but then they asked if I would switch to 1 pm. As that time was not a problem for me, I agreed as I assumed that another client needed 11 am. By 1:30 pm, they still had not shown up nor did they call to let me know that they were delayed - I had to call them. The woman answering the phone told me that they were 10-15 min away and that she didn't call me because she did not have my phone number (this was a lie because it was sent to them as part of the initial contact and I forwarded her that email chain). I told her since they were a few minutes away, I needed to go around the corner to pick up my dry cleaning and would meet them at the entrance to my building. At most, they might have to wait a couple of minutes. I was back at my apt. w/in 10 minutes and they still were not here. 2:00pm still a no show and no call. I called again, the woman in the phone told me that they decided to stop to grab something to eat or drink because I went to the dry cleaners (I repeat that I was only gone a few minutes and they were still at least 10 min. away). Bottom line, if you need someone who is on time or at least considerate enough to call to let you know they are delayed, this is not your company. Also, if you want honest people in your home not ones that lie to cover up for their rudeness, this company is also not for you. If someone is dishonest, would you trust them in your home???

Easy to schedule with and very reliable.

It went well.

They were great. They've been here a couple of times. They were on time. They were very good. I would recommend them to others.

Very well, punctual, courteous and professional

I called and spoke with Sarah. She came to my home to discuss the services; what was included and what was not. we scheduled an appointment for the following week. Shawn and Douglas showed up early and I went through each room with them. We discussed my expectations and I left. They sent me a tex about 90 minutes later that they were almost done. I came home and we went through each room. They did an amazing job! Everything sparkled! Everything I asked for was done and done beautifully!!!! They are the only company I will use from now on! I am absolutely thrilled! And I am having them come in every two weeks!

They came over and wanted to do some ridiculous things like dusting my 15-foot ceiling and other stuff I did not need. They wanted to do stuff I never thought of doing; they were aggressive but wanted too much money. They wanted to do too much stuff but all I wanted was someone to do my basic housecleaning for one day. They were just trying to add up money and work that I did not need. Their responsiveness and punctuality was very good.

This was one of the most bizarre dealings I have ever had. Ever. We hired Royal Maid service to clean our offices in Boca Raton. Sarah was very professional and pleasant to deal with. The cleaning crew that came was Shawn and Douglas. They cleaned our office two or three times, were always on time, professional, and happy to accommodate when we requested a double-rinse on floor mopping or other small detail. Bottom line, they were all a pleasure to deal with. We thought we had found (finally) a good cleaning crew for the long-haul. Then things got weird? I called Sarah and asked her if she could accommodate a client of ours who needed a move-out/move-in cleaning on two apartments in Delray Beach. Apparently, Royal Maid Service is a franchise and they are strictly limited geographically. So, Sarah would not be able to accommodate the request. She directed me to the franchisee for that region- Malcom (Delray Beach). I spoke w Malcom, who was very short-tempered on the phone. I asked if I should call at another time. He just seemed bothered to have to talk to me. He said it is fine. I explained the scope of the job and we agreed on a price and time for the work to be completed. I explained the exact condition of the apartments. They were broom-swept out, but needed a thorough bath and kitchen cleaning; all floors mopped; window sills wiped, etc. Your basic move-in/move-out cleaning. From my experience, I thought they needed an hour each. I've been a property manager for 15 years and have seen units in better shape, and in far worse shape in terms of cleanliness. The day the work was to be done, the cleaning crew called me about 2 hours after the time they were scheduled to be there. The woman I spoke with was short and irritated that I was not there. As I explained, she continually interrupted and spoke over me. Rather than get nasty back (tempting) I explained where I had hidden a key so they could access the apartments. She said she would call me back. 30 minutes later, she called and burst, "we aren't going to do this." I was shocked. I asked why. She said it would take them hours and hours to clean the units and she had only an hour total. I reminded her that I told Malcom they needed about an hour per unit based on my experience. She went on to say I was dishonest and trying to get them to work for free because the units were so disgusting? Is $50 an hour slave labour?? Not last I checked... I wish I could post pictures here. Seriously, the apartments needed cleaned, but were by no means disgusting or even close to it. So, I asked our cleaning crew if they are allowed to do side jobs. Our cleaning person said yes and gave me her number. No work has been scheduled or done yet as we haven't been able to coordinate schedules? Fast forward to today... tAn angry man showed up at my office this afternoon, all red in the face and presented me with an invoice. He did not introduce himself. I looked at the invoice and saw Royal Maid Service. I said, "OK, I will get this to the right person, thank you." Of course, I found it odd for them to present an invoice in person, but though "oh well." He demanded, "can't you write a check now?" I was really weirded out? I mean, I didn't know this person, why he was here, why he wanted a check?. So, I said, "no, sir, I'm not the person who does the book keeping or writes checks." He got really agitated and he said they no longer want to do business with us, that we tried to cheat the company. I asked if he knows Sarah (still trying to piece it together) He said his name is Glenn, and he is her partner. (I later found out it is Sarah's husband.) I asked him to what he was referring and he went on some tirade about how the owner of the company (no idea who that is) had seen these filthy apartments and how the whole thing was terribly insulting to the company?. and on and on?. A verbal blasting in the lobby of my office mid-day. I hope for their sake this is a sick man getting some help. He said we were trying to cheat them over and over. I asked what this was about? was it about the franchise in Deerfield refusing to do the job? He started saying over and over, "we won't work with people like you." When he left I called our cleaning person, Shawn. She said she had gone to them for permission to do a side job. Noble, I thought. Not only did they tell her no, but this whole drama unfolded up to and including the co-owner getting in his car, driving 20 mins to my office, and causing a scene in my office lobby. Malcom, Sarah, Glenn, and the rude cleaning crew woman from the apartment phone call all have sort-of cockney brittish accents? I don't know if they are all related or what, but my advice: avoid these people like the plague. I don't know where they learned to deal with customers, but everyone except for Sarah has been loud, demanding, talking over me when in conversation, interrupting, and raising their voices? Just not pleasant at all. PLUS- when there was a misunderstanding, nobody made a phone call to the customer (me) to resolve it. Nobody gave the customer (me) the opportunity to explain. I actually wanted to give these people MORE of my business. Shame on me, I guess. Hopefully, I can find a reliable and non-mentally-ill cleaning crew for my office and properties we manage.

It went very well, Sarah showed up on time to give us a quote for the cleaning. The price was fair, so we scheduled a start date. The crew showed up early & went straight to work, they did a very nice job. We will be using this company every couple weeks to keep our house in order. I am a business owner on Angies' List myself, so I appreciate it when somebody takes pride in their work, and they do. I would highly recommend this Company.

.they are efficent.

They were amazing! I wish we lived in Florida so I could work with them again. They were flexible and they just bent over backwards to make sure it was perfect.

The team was on time, not intrusive as there was a handyman and plumber working at the same time.

Excellent service. They do what they say they are going to do, which I find is rare and we definitely appreciate it.

I had them clean the bathroom and kitchen and they did what they were asked to do and I was pleased with the service. I paid for the service on Monday and gave them the key to leave for the new pastor coming in to the home. My husband was present and he said they came on time and left and it looked great. They have different service options that are tailored to your needs. They were at my home for 4 hours and that was the $100 was for. I would use them again and recommend them to everyone.

They are very good. We now use them regularly and can email them with whatever we need. They have access and can turn the alarm off and on when they come and go. Very trustworthy and a pleasure to deal with.