I had a horrible experience with this company. I looked at several pieces of granite that I thought would fit my kitchen, needed to match the granite with my back slash tile and get them to come to my home to measure to give me the actual price. In order to start the process or to even have them come out to measure to do an exact price they have you put down a credit card for a deposit before they come out to measure. They told me and approximate price for a kitchen my size was 2,100 they had to charge 50% of the job on my card as a deposit. I was told that I would have time to change my granite selection for my back splash tile and any changes in price do to measurement. The company didn't even come to my house to measure. I looked at the granite on Saturday afternoon, put a deposit down and Saturday night changed my mind on the granite. Called on Monday morning (since they were closed on Sunday), to cancel the order. the owner refused to refund my money told me I would have to pay him $800.00 even though they never came to my house to measure, they never cut any granite! When I told him no way- he tried negotiating price "you pay $600" I called Discover after a month, Discover responded with I had to pay this merchant because he produced paper claiming he delivered and installed the granite with a fake signature! I disputed again with Discover to go to court. All the time the charge was on my card 4 months it took. I finally had to go back to Castle Marble and make a huge scene in his store brought several backup large guys and loudly disputed the charges. I (well my friends) finally got the owner to refund my 1,000. I had to agreed to be charged $150.00 for having shopped in his store for 35 mins. Do Not BUY From These People. Very Shady Business.
Description of Work: I had a horrible experience with this company. I looked at several pieces of granite that I thought would fit my kitchen, needed to match the granite with my back slash tile and get them to come to my home to measure to give me the actual price. In order to start the process or to even have them come out to measure to do an exact price they have you put down a credit card for a deposit before they come out to measure. They told me and approximate price for a kitchen my size was 2,100 they had to charge 50% of the job on my card as a deposit. I was told that I would have time to change my granite selection for my back splash tile and any changes in price do to measurement. The company didn't even come to my house to measure. I looked at the granite on Saturday afternoon, put a deposit down and Saturday night changed my mind on the granite. Called on Monday morning (since they were closed on Sunday), to cancel the order. the owner refused to refund my money told me I would have to pay him $800.00 even though they never came to my house to measure, they never cut any granite! When I told him no way- he tried negotiating price "you pay $600" I called Discover after a month, Discover responded with I had to pay this merchant because he produced paper claiming he delivered and installed the granite with a fake signature! I disputed again with Discover to go to court. All the time the charge was on my card 4 months it took. I finally had to go back to Castle Marble and make a huge scene in his store brought several backup large guys and loudly disputed the charges. I (well my friends) finally got the owner to refund my 1,000. I had to agreed to be charged $150.00 for having shopped in his store for 35 mins. Do Not BUY From These People. Very Shady Business.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,400
Response from Castle Tile, Marble & Granite Inc
This customer came to Castle Tile looking for granite for here kitchen counter top, one of our staff worked with her for several hours to help her choose the right color, answering all her questions, explaining to her about granite and how the job procedure take place step by step. Every thing was totaly fine, and finaly she selected the color that she liked after long hours working with here back and forth untill she did her selection. She signed a written contract that shows her material and all the job details clearly, and she paid a deposit with here credit card to hold her material and then when ever she is ready we go to her house to make her template and get the job done. Several days later she came back to cancel the order without any reason, we ask her if she like to make any changes, select another color or if we can do anything to further help her, but she refused and insisted on canceling everything and get a refund, so we refunded her credit card and that was it. Now as per the contract that she signed their is a 20 % cancelation charge which we didn't charge her at all. A while after she came back with those guys that looked like mobsters and she was very upset blaming us for not receiving the refund from the credit card company, we tried to explain to her that she has to call her credit card company, she kept yelling, threatening and trying to make a scene then she left. Every thing she said about negotiating, us claiming to deliver or install, faking a signature and all the other stuff that she accused castle tile of is absolutely not true. I find it surprisingly strange how some people are ready to do bad and try to hurt others in there family sustenance in a very unfair and unjust way for any reason or even no reason. Castle Tile is very well known business in the palm beach area, this business has been in our family for four generations, we are a (BBB) A+ rated business, we never had any problems, we guaranty our material and our work 100%.
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Service Categories
Marble and Granite,
Kitchen and Bath Remodeling,
General Remodeling,
Decks and Porches,
Countertops and Backsplashes
FAQ
Castle Tile, Marble & Granite Inc is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 2:00 PM
Castle Tile, Marble & Granite Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Castle Tile, Marble & Granite Inc does not offer free project estimates.
No, Castle Tile, Marble & Granite Inc does not offer eco-friendly accreditations.
No, Castle Tile, Marble & Granite Inc does not offer a senior discount.
No, Castle Tile, Marble & Granite Inc does not offer emergency services.
No, Castle Tile, Marble & Granite Inc does not offer warranties.
Castle Tile, Marble & Granite Inc offers the following services: Huge selection of marble, travertine, lime stone, granite, slate, porcelain, mosaic, & glass tiles, kitchen countertops, bathroom vanity tops, bar tops, bar bq tops, floors & walls, kitchen & bathroom renovations & accessories, stairs & patios, pool decks including pool copins & water lines, drive ways & marble restoration, refinishing, & cleaning.