AA Condo Movers

Beware ! Dustin was very unpleasant, unprofessional, and RUDE. We made our appointment several days in advance and received a conformation text. The day of the move they were late so we called to see if they were on their way. They gave us the runaround until finally Dustin the owner and manager explained that they had a small move turn into a larger move then what they had expected. I was trying to explain to Dustin that I didn’t have an issue with them being late I had an issue with them not telling us and letting us know ahead of time. My fiancé and I took off work.When I explained that to him he said it’s just part of the business and that this sounded like a complaint and he wasn’t going to listen to it. then he proceeded to raise his voice at me and talk over me when I was trying to ask him questions as to whether or not the time that he would attempt to reschedule me for so that it wouldn’t happen again. When I finally did get a word in and ask him a question, Dustin told me that he didn’t like the way I was speaking to him. Keep in mind I wasn’t raising my voice and used respectful language. Then he said he would try to reschedule for later that day or the next day. At this point I no longer to do business with Dustin or his company. My fiancé was there with me and witnessed how unprofessional he was an called him to see if things could be worked out. He told my fiancé that he was the person that handles complaints and that he doesn’t have time for it and hung up the phone on him. Dustin was very unprofessional,rude,and doesn’t seem like he know how to speak respectfully with people. Do not waste your time with this company. I encourage you to explore other options with a different professional company.

I had a bad experience with them. They called me on the night before and jacked up my rates and said they were going to supply a third guy. I said that is not what we agreed on at all you are changing everything. He said that is a red flag and I said what do you mean it's a red flag? He starts telling me all this stuff and I said none of this is what we agreed upon. I said you supply two guys and you had a set price and now you are holding me hostage. They called me at 8:30 the night before my move and 9 AM the next morning. They tried to extort more money out of me. I said forget it. So I had to find somebody else. It was the most unprofessional thing I've ever been through. I hope others see this. It's such a criminal act to do this. What they did to me was so wrong on so many levels, I can't even believe it. I can't imagine people out there conducting business like that.

They misrepresented their time, what they were going to do, the cost, they misrepresented everything. They were just a bad company.

I called two weeks in advance and said I wanted a morning move and gave Dustin, the owner an inventory. He quotes you $99 an hour and repeats that there are no extra charges. He fails to explain that you pay for 1/2 window at the start and at the end so you could be paying up to an hour extra plus he adds 10% to the final price for misc. I asked if the movers were trained, professionals and he lectured me that they are his trained professionals and have been with him for years. After waiting 5 hours, 2 kids and a 69 year old man show up without blankets or any idea how to shrink wrap or move furniture. The lead kid dropped my sofa several times while attempting to shrink wrap it. They dragged and ripped it on the pavement. They ignore the word fragile and do not tie the furniture down in the truck. This is a company that should not be in business. It was a nightmare and the owner was nasty, abusive and a scammer. He tells you anything to get your business only to find out that it is all a lie!

The guy was not really good and misrepresented. The experience was very bad and I will never use them again. They did not do the job in a timely fashion. They had to use an extra day more than was quoted for. He got a look at the job and he knew what was involved but he quoted a time frame which was much less than it actually took and as a result charged me overage on the time. The service is supposed to include unpacking, well it was pretty poor to say the least. If you want a whole bunch of stuff, stuffed in the door it was great. It was done in haste and wasn't done well and it was overcharged because the original estimate was inappropriate. It was made to think it was a great price and they were wonderful in what they were doing and there wasn't that follow up and there was not the proper completion. I wouldn't recommend them. If there was a 'F-' I would rate them that because I think what happened is wrong. I don't see them as professional and as basically taking the time that was necessary with regards to the estimate.

BE WARNED AND READY TO LOSE YOUR MONEY! This was the most nightmarish moving experience of my life and I have moved many times. These people are totally unprofessional in every way. All I got from them was a bunch of excuses, constant demands to be paid up front and in cash before they would lift a finger, and even some threats when I questioned them about their hours and pricing! . Overall, 1,900.00 I paid because of his failure to bring enough men for the job, failure to arrive at the building on time as agreed, and failure to inform me that he could not get the move completed on time. Most disturbing was his insistence both days on being paid in cash before fulfilling the services that were agreed upon. He blamed everything on the place where I was moving, even though he agreed to the rules and hours for the elevator in advance. He also left without giving me a receipt, but the two police officers heard him demand 700 more dollars, so I have witnesses. As a single woman, I did not appreciate his threatening tone and unprofessionalism. I feel was taken advantage of and I would not recommend this mover to anyone, as all you will get is heartache, a hassle and tons of excuses about why he can t do his job. I feel bad for anyone else who has to go through this because your only recourse is to take them to court.

This was the most nightmarish moving experience of my life and I have moved many times. These people are totally unprofessional in every way. All I got from them was a bunch of excuses, constant demands to be paid up front and in cash before they would lift a finger, and even some threats when I questioned them about their hours and pricing! I lived in a 1000 square foot condo and heard that AA Condo Movers specialized in small moves. I thought they would be perfect because I donated my living room and dining room furniture to charity, so the only large item I had was an entertainment center. I provided AA Condo movers with a complete inventory list of items I would need moved. Based on the list, I was e mailed an estimate of less than 600 dollars. I expressed concern that I was moving to a high rise building that had elevator restrictions and that I would have to reserve the elevator in advance from 1-5 p.m. and AA Condo movers said this was not a problem. They assured me they had moved people to this building before and knew all about the rules and regulations. Based on reserving the elevator from 1-5 pm on May 24, AA Condo Movers said they would arrive at my place to start packing and loading the truck at 8 a.m. and they would be able to reach the building where I was moving by 1 p.m. I had to go to the new building and get the keys, so I waited for the movers and they had not shown up at 1:30. I called and was told they were still loading the truck and they had everything under control. They assured me they would arrive soon. They showed up at my building at 4:45 p.m. and the property manager told them they could not start the move, as the agreed upon hours were 1-5. At that point, AA Condo Movers demanded 1,200 in cash for me, even though they had not delivered my property on time and everything was still on the truck. They also said I would have to pay an additional overnight fee because they would have to come back the next morning. I told them I only had 800 in cash because The estimate had been less than 600. The supervisor demanded that I go to an ATM and get 400 more dollars. When I said why can't I pay you since you are coming back tomorrow, plus you screwed up the entire timeline by not bringing enough men to get the job done on time. He said that if I didn't go get the 400 dollars immediately that he would take all of my belongings "to a storage place somewhere." Reluctantly, I paid him 400 more, which was 1,200 for the day. He said it would be an additional 600 or 700 the next day! When I objected, he once again threatened to take off with my property and put it in storage "somewhere." The next day he showed up and demanded 705 dollars in cash. I said no way, not until you move my things like you promised! He refused, threatened me again and I had to call the police department. The police said it was an unfortunate incident, but that it was a civil matter and I would have to take him to court. They said they would write a report about the incident so that I could have it on record. Overall, 1,900.00 I paid because of his failure to bring enough men for the job, failure to arrive at the building on time as agreed, and failure to inform me that he could not get the move completed on time. Most disturbing was his insistence both days on being paid in cash before fulfilling the services that were agreed upon. He blamed everything on the place where I was moving, even though he agreed to the rules and hours for the elevator in advance. He also left without giving me a receipt, but the two police officers heard him demand 700 more dollars, so I have witnesses. As a single woman, I did not appreciate his threatening tone and unprofessionalism. I feel was taken advantage of and I would not recommend this mover to anyone, as all you will get is heartache, a hassle and tons of excuses about why he can't do his job. I feel bad for anyone else who has to go through this because your only recourse is to take them to court.