Exquisite Pool & Spa

unknown

Fantastic! The owner of the company was personally involved throughout the entire process & made a special arrangement with my husband on one of the add ons.

Well I have to start of by saying Butch is a great person to work with and from the beginning was a great help in designing the pool given I had no previous experience in having a pool put in. Butch was always on time, maintained constant communication with me and drafted several different versions of the pool design to fit my budget. I realize that the cost of my pool is not in the neighborhood of the costs of some of the other pools I have seen and heard of and was a pretty simply design, however, I after the pool was constructed I drafted a complimentary letter to the owner/company which they posted to their website, however, much the letter which included numerous concerns or recommendations was redacted. I realize I am a bit late in drafting this and the only reason for such is the lack of/need to make inquires before I received a response from the company. Given my backyard had a slope there was a need to have built a retaining wall as part of the build design, the contract/design called for a min 2' wall but would be built higher if needed. The wall was built to the 2' limit however looking at the slope of the yard I didn't think it would be high enough to stop the runoff from coming over the wall onto the patio and I expressed such. I was told it was high enough however after the first rain storm my patio was covered with water which came over the wall. I contribute such to the grading they completed, but I will also accept some fault as I should of completed some landscaping to maybe assist in reducing the runoff. After the build and patio was built, and after the first heavy rain, I realized that the water had no where to go once it flowed off the patio, so I had to install French drains, this is something I believe should have been discussed during the design phase and brought to my attention which it was not, I also had to install a drain behind the retaining wall given one was not installed by the company. So these issue fixed, I than noticed that one of the pool deck drains was leading under the retaining wall and dirt was constantly coming up from the drain. After having to cut the top of the drain to identify the problem I realized the drain was pulling dirt from behind the wall ( the water had no where to go so it was just running into the dirt which was falling into the drain. In order to fix this problem I purchased silicone and sealed up this spot so the water would not attempt to flow under and behind the wall. However, now realized that this deck drain wasn't connect to another section which had it been the water would have eventually made it to the French drain I installed and removed from the deck. However, now the water just builds up in the drain and overflows onto the deck (this is still a problem even after calling about the issue and being told they were going to address it - no one has as of this date). There were several other issues which I have either mentioned in the letter I sent to the company or talked with Butch about. Butch always attempted to resolve the matter in an efficient manner. Recently, I had an issue with the pump, I called/text Butch who immediately got back with me and ensured me the matter would be fixed and he would mention the drain issue. After a couple of weeks no one from the company got back with me so I reached out to Butch again. He told me he would look into to, a day later i received a call from the company's maintenance guy who told me he would be out the next day to look at the pump and that Butch had mentioned the other issues which needed to be addressed during a company staff meeting. The next day the pump was fixed, however the only way I knew such was because I went out and checked the pumped and noticed it had been repaired. No one ever called to verify they fixed the issue or check to see if the problem was resolved. Nor have I heard back about the drainage issue. I am not one to draft such a letter however, in this case I felt it was necessary.

We are ahead of schedule and all the employees that we have dealt with have all been very pleasant and professional. I will highly recommend this company to all my friends and neighbors! Our pool is almost complete and we are only in our 5th week! Our design consultant, Butch Eaton is fantastic! He is very involved in our pool project. He calls, emails and even stops by to make sure everything is getting done to our satisfaction. We are extremely pleased with our pool and we are very excited to see the finished product! I would suggest that if anyone wants a pool, they NEED and SHOULD call Butch first! I wish I could add a photo of our pool and screened in lanai so that everyone could see how beautiful it is! Just wanted to let everyone know that this organization is THE COMPANY to hire to get a pool installed! We broke ground on December 4 and had our final inspection on February 26th! If the weather were a little warmer here, we would be swimming!!!! Unfortunately we didn't get all the names of the individuals on our project, but Butch is the best! And Josh and Colt were also awesome, very professional and very helpful! Everyone we came in contact getting our pool project completed were great! Don't sign a contract with another company until you talk to Butch!

unknown

We've met with sales person several times. He was on time every time. Also very prompt with email replies and returning phone calls. My experience has been very good so far.

Told me that I couldn't do the project, said he didn't need to look at the survey of land even though it showed that there was enough space and a pool could be installed. Wasted my time

I first contacted Exquisite in May in order to get an estimate on renovating the pool deck andrescreening the enclosure. The first appointment I made had to be rescheduled. The consultant was flexible but was going on vacation so we scheduled an appointment for when he returned. He arrived promptly for the appointment and was very informative about the issues with my deck and enclosure. He took measurements, assured me that he could make it " look like new" and told me he would call with an estimate. I never heard from him again. If he didn't want the job, he could have at least called me and told me. In my opinion, this is unprofessional and casts doubt on the reliability of the company. I would not recommend this company.

They were great! there work was excellent. Up front with price length of time to complete and finished product was more then expected.

I think anyone reading this can see from my previous comments that all was wonderful and exceeded my expectations. "Do Not" seek any estimates or quotes without calling this company. You will not be sorry. If you want quality work, professional people, and outstanding results, Exquisite is the company you need to call. Also, please make sure you really look at 'everything' other companies are providing. I found that many of the things some of the companies called quality were actually mediocre. Do your homework, look at pools installed by the company and talk to their customers. I made it a point to talk to not only the 'recent' customers, but also those from a couple of years before to see what their experiences were sometime after installation. Sorry this is so lengthy but I just became associated with, and a member of Angie's List.

Compnay never return call about service work

See above

the salesman was.very professional and knowledgable. he wasn't interested in selling me.things i did not need. he also followed up 1 week after his presentation to see if we made a decision.

They were awesome. It was a Pebble Tec finish of the concrete in-ground pool. There was a waterfall, brick pavers and all kinds of stuff. Everything about it was 100% great.