Bright House Networks

Internet Service, TV Service - Cable, Phone Service - Landline,


Services we offer

Internet, phone, landline, tv cable sales.

Reviews

3.714 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
21%
4
36%
3
36%
2
7%
1
0%


Rating CategoryRating out of 5
quality
3.9
value
3.6
professionalism
4.3
responsiveness
4.1
punctuality
4.3
Showing 1-14 of 14 reviews

Richard P.
06/2015
3.0
internet service, cable tv service, landline phone service
  + 1 more
They're neutral. They're neither great nor bad. When they come, they're right on time.
Description of Work: I use Bright House. They cover our internet, phone and TV.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro

Robert P.
03/2015
5.0
internet service
  + -1 more
.
Description of Work: They have great internet service. This is a monthly charge

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$59

Cynthia F.
06/2014
4.0
internet service, cable tv service
  + 0 more
service was good, installer was courteous, professional. and on time
Description of Work: connected new cable in room

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$75

William F.
06/2014
4.0
internet service
  + -1 more
He was courteous and detail oriented. He made sure to clean up any mess he made. He was very knowledgeable in that the house cable set is an odd custom job. He made sure to take the time to figure it and not rush.
Description of Work: Update cable in home

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

James H.
06/2014
4.0
internet service, cable tv service
  + 0 more
With Bright-house it all depends on the technician that shows up. One showed up and did not know about anything going on. They left their scrapes and junk in my yard. Another showed up and they handled the job with efficiency and cleaned up everything. Teh one thing that is great about Bright-house is that they respond ASAP with any issues you have and it is free of charge. You don't get that with satellite.
Description of Work: Installed cable and high-speed internet.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$100

ERIC B.
06/2014
3.0
internet service
  + -1 more
Always courteous, and within the time window given for service. Not many other options for cable in the area.
Description of Work: Downgraded my services and started having problems with cable box freezing, unable to move through channels or on demand selections. Sent someone out and said nothing wrong, but miraculously service improved.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Rachel T.
07/2013
4.0
internet service, cable tv service, landline phone service
  + 1 more
The customer service is outstanding. I would use them again in the future.
Description of Work: I dealt with Bright House Networks. They provided cable, internet and home phone services. They came here for a service call.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sara S.
07/2013
3.0
cable tv service
  + -1 more
They were fast and professional when installing the cable.
Description of Work: They installed cable

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$110

Regina C.
06/2013
3.0
internet service, landline phone service
  + 0 more
Tech arrived with in the time frame indicated. He was courteous and neat. He didn't seem to know much about the service and never told me anything about e-mail. He could offer no advice on networking the printers with the wireless router he installed. I had the wireless lightning speed 60 service installed. The hard wire desk top computer works well, not lightning speed. The laptops are slow and you get kicked off frequently. I switched from AT&T DSL because they limit your internet usage to 150GB a month, there is no limit with bright house.
Description of Work: New installation of road runner internet and phone.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$95

Joseph M.
03/2013
5.0
internet service
  + -1 more
It is excellent. They shipped the package to me and I installed it myself. I plugged it in and turned it on, then called the phone number and they did something. There are cheaper alternatives but they are not as fast. I will probably be using them for a long time.
Description of Work: I use Bright House for my internet service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Haldane B.
02/2013
3.0
internet service
  + -1 more
I've been using them for three years. I've been wanting to switch providers because the prices at Brighthouse are very high. For the service that I'm getting, to upgrade to receive HBO and some of the other networks, such as Starz and so forth, all the services, I would have to pay more money. So I've got very limited access for $150.00 a month and I think it's exorbitant. They show a lot of the same movies over and over and over again. If you're hunting for a good movie to see, you're lucky if you see one good movie in two or three days that you haven't seen before. I pay more money, $13.00 a month, for an online movie provider in order to get to watch some good movies. I'm disturbed by the lack of additional channels and the cost. They have no contracts, which is good. So you're not locked in.
Description of Work: They provide phone, internet and cable service.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$155

Donald M.
01/2013
2.0
cable tv service
  + -1 more
See prior comments
Description of Work: Brighthouse utilizes many subcontractors to perform their work and that is my beef. Today I had Brighthouse out to change out/down grade my service from two DVRs to one after my monthly bill went up from $131 to $159 -- one heck of a hike! Anyhow, I had a DVR removed to save. With that said, the subcontractor that came out could basically care less about tracking trough the off white carpeting in my house. It had been raining all day and he walked in and tracked through the living room and master bedroom. One would think that he would wear booties or remove his shoes etc. This isn't my first experience with their subs and if I didn't have to mess with quoting from Satellite companies and switching internet providers (and having to notify literally hundreds of friends and small business customers of a new e-mail address), I would tell them to come get their stuff. Who knows, it might come to that.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Cathy R.
05/2012
5.0
internet service
  + -1 more
I have never had a problem with them, never. If I had, I called, they sent a tech out to check the line. The last time they were supposed to be out at a certain time, nobody showed up. They told me it would be fixed by Saturday, they never showed up until the following week, but I honestly think somebody had the wires crossed somewhere because the guys that came to do the job said I can’t do that. I don’t have that kind of equipment. Another guy pulled in because my husband just happened to be out there. They had to bore under the driveway next door. Evidently there was a break in the line and they had to go under the driveway. We had a little miscommunication, but it was fixed. They did do something so I was able to use my internet in order to get on when I had to do work. It may not have been as fast as it normally is, but I was able to use it at least. They were able to pull my signal. What they did was they ran a line all the way around my neighbor’s house on the ground and they put little flags so I will be able to have internet. I guess that’s beyond the call duty really. They did whatever they could.
Description of Work: Internet service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$54

James M.
04/2012
4.0
internet service, cable tv service, landline phone service
  + 1 more
It took a bit too long for them to come out when I called them. However, the price isn't too bad and the quality of their work is pretty good.
Description of Work: They provide me with house phone usage, internet, and cable.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

    Contact information

    1195 S Woodland Blvd, Deland, FL 32720

    www.cfl.mybrighthouse.com

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 1:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Internet Service,
    TV Service - Cable,
    Phone Service - Landline,
    Computer Repair

    FAQ

    Bright House Networks is currently rated 3.7 overall out of 5.

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 9:00 AM - 1:00 PM

    No, Bright House Networks does not offer free project estimates.
    No, Bright House Networks does not offer eco-friendly accreditations.
    No, Bright House Networks does not offer a senior discount.
    No, Bright House Networks does not offer emergency services.
    No, Bright House Networks does not offer warranties.
    Bright House Networks offers the following services: Internet, phone, landline, tv cable sales.

    Contact information

    1195 S Woodland Blvd, Deland, FL 32720

    www.cfl.mybrighthouse.com

    Service hours

    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 1:00 PM