Reviews
1.52 Reviews
Showing 1-2 of 2 reviews
Marilyn L.
11/2015
replacement windows
+ -1 moreunknown
Description of Work: Let's see, they (Fence City for Home Depot) showed me a picture of the Barrette Dogwood Home Fence, said it was approved by Miami Dade Product Control. | |Then installed a mystery fence, which they later claimed was a Barrette Dogwood Harbor fence. But the Barrett Dogwood Harbor series fence doesn't have a Miami Dade Product Approval. | |That means they should have hired a Florida Certified Engineer to create the installation instructions for the Building Permit. | |Instead, they falsified the permit and used the Miami Dade NOA for Mid Atlantic Vinyl Fence because it looks like their fence. | |The receipts they provided say, "labor" and leave out the manufacturer and SKU of the fence they installed. So, now the limited lifetime warranty is void because I have no idea which fence they installed. | |After three months, they grudgingly admit on the phone that they installed a Barrett Dogwood Harbor fence, but they won't put this in writing or send me a receipt. | |All of Home Depot fences require post inserts in High Wind Zones, of course, my fence does not have these. | |Since there are no markings on the fence to identify it, the building inspector assumed it was a Mid Atlantic Fence, and passed it. | |When I researched the fence, it turns out that the Dogwood Harbor series is not approved by Miami Dade Product Control. | |When I asked Home Depot for a material manifest for insurance and the warranty, they refused to provide it, saying, "the fence passed inspection." | |Oh, yes, in all their correspondence, they refuse to put in writing the manufacturer and model number of the fence they installed. | |The installation was only fair. | |Most of the center posts are evenly spaced, until you get to the last corner, then you have a strip of two and three foot spans. | |None of the supporting gate posts have center supporting inserts. | |Their clean up was questionable. Their idea of removing the old fence was to stack 256 linear feet of fence on my swale and leave it for my bulk trash pick up. They wanted $1000.00 for this service. | |It is a good thing that I didn't fall for this because I know that the city would fine me for having more than 6 cubic yards out generated by a contractor. | |Instead, I rented a dumpster for $500.00. | |
| Rating Category | Rating out of 5 |
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Anthony V D.
12/2013
replacement windows
+ -1 moreThis project was a total nightmare from start to finish. The project started on April 17, 2013 and ended on December 17, 2013 (eight months). The sales team started by ordering the wrong windows, which did not have all of the features described by the sales team. The windows were reordered; however, on the second set of windows, the windows were not correctly sized. The windows were partially installed and the incorrectly sized windows were reordered. This took months to resolve due to production delays at the factory as well as delays in actually reordering the windows. During this time, the house left in disrepair. The installers indicated that the windows were incorrectly measured and incorrectly ordered again. When the third set of windows arrived they were installed; however, during installation the exterior stucco was damaged and the drywall needed to be reworked on the inside to compensate for huge gaps. After a lengthy period, the project ended and looks good; however, the time, aggravation, mess, and inconvenience outweighed the final result. The most frustrating part of the project was the unresponsiveness of senior management and manufacturer and a total lack of communications between the sales team, installers, customer, and management. I even wrote a detailed letter to the Corporate Office in Atlanta, which was never answered. I have numerous photos of the problems and documented emails over missed promises, dates, and misinformation. The last set of delays was over compensation that the Installation Manager promised, which has not yet materialized. I would never recommend Home Depot for any At-Home Service projects in the future. Their value lies in their store merchandise. On a positive note, regardless of how bad this project was, Home Depot did stick to the project until conclusion; however, the aggravation, stress, and inconvenience endured during the process was not worth the end result. I would strongly recommend that buyers interested in new windows stay away from Home Depot.
Description of Work: Provided PGT impact-resistant window and installation. The Sales Team that provided the initial contract served the Titusville, Florida Store.
| Rating Category | Rating out of 5 |
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$15,000
Contact information
674 S. Military Trail, Deerfield Beach, FL 33442
Licensing
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Service Categories
Windows
FAQ
The Home Depot At-Home Services is currently rated 1.5 overall out of 5.
No, The Home Depot At-Home Services does not offer free project estimates.
No, The Home Depot At-Home Services does not offer eco-friendly accreditations.
No, The Home Depot At-Home Services does not offer a senior discount.
No, The Home Depot At-Home Services does not offer emergency services.
No, The Home Depot At-Home Services does not offer warranties.
Contact information
674 S. Military Trail, Deerfield Beach, FL 33442