Someone named Joe showed up, made noise about how popular they are in metal roof installing, climb a ladder, made more noise, then they disappeared...no response to messages. Stay away from them.
Description of Work: Replacing gutters they themselves installed in 2005
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Jessica K.
05/2017
1.0
gutter repair, roofing
+ 0 more
Work went fine until bill paid in full. After, was never able to reach them for repairs. Liz lied to us several times about coming to inspect problem areas. Never saw, heard from them. Later found out proper papers and final inspection was never done. Liz Locigno and her husband Joe Locigno are scammers, liers and practice unethical business practices in all of their businesses. Beware to all who use them.
Description of Work: Complete re-roof.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$25,000
Stephen G.
09/2014
3.0
gutter repair, roofing
+ 0 more
Project was initially delayed due to weather, bet a pattern was forming with incredible excuses why the work was delayed. Once the job was completed and final payment was made the Owner Liz would not return phone calls, e-mails or texts. Contractor got tar into my brand new pool and was unresponsive to my complaint. The Roof appears to be in good order, but extremely dissapointed in the total disregard of follow up. They where reccomended by a neighbor who went to high school with the owners husband.
Description of Work: Provider replaced existing roof & gutters.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Yes, I recommend this pro
$24,000
neil R.
08/2014
1.0
roofing
+ -1 more
Royal Palm Roofing put a new roof on my mother in laws house on 4/21/2008 with a 7 year warranty. We had a leak in the kitchen ceiling and it was spreading. We called Royal Palm Roofing at least 5 times over that many days. Liz finally called me back and I explained the situation to her, I told her to call my cell phone when she was heading over so I can meet them.My mother in law is 85 and her main language is Spanish, I would go there and meet them to help explain things. I never heard from her, so I once again started the calling process and waited till she called me back a couple days later. She said they went over there and talked to my mother in law and she said nothing was wrong supposedly, which her not understanding English that well, I was concerned. Liz then tells me that someone else worked on the roof. I told her I handle everything for this house and no one has ever been on the roof. She said call her in the next rain storm and they would come over and look. Next big storm I called and of course no answer. This went on for a few weeks, I got them in again finally and said it just rained please come over now. i went over and finally met them. Liz and her husband went into the kitchen put there hand into the huge hole in the ceiling and said it was a leak and the husband supposedly figured out from were it was coming.from and they would have a crew on the roof the next morning to fix it, well that has been 6 weeks now,I called them about 7 times and no one ever called me back. People DO NOT USE THIS COMPANY if you value your money and quality, because they do not have enough respect to honor their word or their warranty
Description of Work: They did not honor their warranty or return phone calls
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$18,738
Jessica K.
08/2014
1.0
roofing
+ -1 more
We have been having an issue with a possible leak in our flat roof that was installed by Royal Palm Roofing in 2011. My roof is under a 10 year warranty with Royal Palm Roofing. I called Royal Palm Roofing and spoke to owner Liz Locigno who assured me she would have someone out next day to assess the roof. Next day came with no one showing up and no calls from Royal Palm. Since then, all subsequent phone calls - one-a-day for 3 weeks- have gone unanswered. Calls are being made to company phone, and owner direct cell number. I finally got a hold of Liz Locigno by phone who apologized saying they had been at a funeral. She would arrange to have owner, Joseph Locigno, come personally in a.m. to assess. Again, no show, no calls. I have been sustaining increasing damage to the interior of my home due to Royal Palms lack of response. I would NOT recommend Royal Palm Roofing to anyone and would actually warn people of their unethical business practices.
Description of Work: Complete Re-roof in 2011.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$10,000
Scott H.
09/2013
1.0
roofing
+ -1 more
See above.
Description of Work: I called Royal Palm Roofing on a Wednesday afternoon and spoke with Liz. She stated they would come out the following afternoon (Thursday) and provide me with a quote for an impact glass skylight. Nobody ever showed up or even called on Thursday. On Friday, I called the office and left a voicemail on the main number and stated that someone was supposed to come by but never showed up or called. I asked if someone would call me back and let me know the status. I still have not heard from anyone.
Rating Category
Rating out of 5
responsiveness
1.0
$1,400
Edwina F.
03/2013
3.0
gutter repair
+ -1 more
I was unhappy with them, I still am. They took down my gutters and when they put on the new gutters and when the rain goes in they're all leaking and the wood behind is all curling and I follow up 10 times I got no response. I still having problem with it.
Description of Work: I used Royal Palm Roofing for gutter repair and replacement.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$10,000
Elizabeth V.
01/2013
5.0
roofing
+ -1 more
I was having some general maintenance done on my house and wanted a ten foot section of soffit replaced. The soffit had rotted from a long-time slow roof leak which on rare occasions, during long storms, dripped inside my bathroom window. It was determined that unless the leak were repaired, a new soffit would slowly rot again and the bathroom leak would also become increasingly worse. I had used Royal Palm Roofing for roof repair in the past and had been very happy with their work and their competitive pricing and decided to use them again for this job. They were contacted just prior to the Christmas holidays and this was not an emergency job. I received a written proposal within a few days, and work began shortly after the holidays. Two workmen arrived on January 8th and completed the work on January 10. All debris was removed each evening and none of my newly-planted shrubs in the repair area were damaged. The workmen were efficient and professional. My experiences with Royal Palm Roofing have been extremely positive and I would highly recommend them.
Description of Work: To repair a leak originating along a 16 foot juncture on my roof, Royal Palm roofing removed a 3' wide and 16' long section of tile to expose an area of rotten sheeting and fascia. They removed the rotten wood and installed new wood and 30# felt, set the tile underlayment in mastic, tied the new tile into the existing roof, layed the new tile in foam and painted the tile to match the tile surrounding it. In a separate, but related job included in the pricing, they replaced and painted approximately ten feet of soffit which had rotted due to the continued roof leak.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Margaret G.
01/2012
4.0
roofing
+ -1 more
Liked the honesty and competence.
Description of Work: Fixed the roof after hurricane Wilma.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0
Yes, I recommend this pro
$40,000
Anne D.
05/2011
4.0
roofing
+ -1 more
They did a very good job. The people are extremely professional. They cleaned up after themselves. The work is first rate. They are the best.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Roofing,
Gutters,
Homebuilders,
Ceramic Tile
FAQ
Royal Palm Roofing is currently rated 2.7 overall out of 5.
Monday: 7:30 AM - 5:30 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Royal Palm Roofing accepts the following forms of payment: Check,MasterCard,Visa
Yes, Royal Palm Roofing offers free project estimates.
No, Royal Palm Roofing does not offer eco-friendly accreditations.
No, Royal Palm Roofing does not offer a senior discount.
Yes, Royal Palm Roofing offers emergency services.
Yes, Royal Palm Roofing offers warranties.
Royal Palm Roofing offers the following services: Reroofs, roof repairs, new construction, cement tile, asphalt, shingles & gutters.