Mr. Rooter of Broward County

Job completed as specified using PVC pipe to replace original brass line which had reached the end of its service life. A nice feature was our service professional, Randolph, did the work on Saturday as I asked of him at no extra charge. And the work comes with a one year warranty. Would use them again. Be aware job estimates are not free unless you use their services.

We use the kitchen for about a week before going on vacation. After coming back we use the kitchen for about 2 weeks. The sink clogged again. We call last week and they say the service was not warranty, if I want them to check again,i have to pay. I told them that I wanted to talk to the manager they say they will pass the message, never got a call back. I already called in 6 times, they already know me and always tell me they are calling the manager again. Very unreliable and irresponsible company.

I have used them for several services from installing my water heater to outside leaks to faucet instals. The customer service girls are always pleasant to talk to and if they are running late they give the curtesy of a phone call. So refreshing to get what you pay for with a smile.

Oh Mr. Rooter, how you?ve reamed me. Let me count the 275 ways... Granted, our problem was not of the pedestrian variety. However, I had hoped that a company the size of Mr. Rooter would have the resources to solve it. We have a tankless gas water heater. It became finicky as of late. It would get the water nice and hot, but as soon as you turned it down just a bit, it went ice cold. So the choice was to take a scalding hot shower, a freezing cold shower, or open the hot water faucet on the sink. It seemed that when we chose the last option, there was enough water being drawn from the water heater to keep it operating. This seemed to temporarily fix the problem. With all of this information, I assumed a professional plumbing service would have the ability to fix the problem. I called one of the highest-reviewed Angie?s List plumbers in our area, and he admitted he did not know how to fix this particular unit. He did, however, suggest a particular supervisor at Mr. Rooter. I called Mr. Rooter and asked to speak with this south-Florida supervisor directly. I was rebuffed and told by the dispatcher in New Jersey that a plumber would be sent to our home to diagnose the problem. If that plumber could not solve the problem, a supervisor would come out. This seemed like an unnecessary extra step, but I was at their mercy. Brian from the south Florida branch of Mr. Rooter came to our house on time, and he could not have been more polite or professional. Since I was told on the phone that putting a screwdriver to a screw would cost me a $65 diagnostic fee, I removed the cover to the unit myself so that Brian could take a look. I may not know anything about plumbing, but I know what it looks like when someone doesn?t know what he?s doing. Brian spent much of his time on the phone. He told me the ?diagnostic fee? would be rolled into the charge for whatever service they decided to do. Eventually, it was determined the unit needed to be ?flushed and descaled.? It sounded like my flange modulator needed refinishing, but again, what was I to do? A couple of hours and $275 later, and it was done. Brian showed me hot water coming out of the shower. Brian then alerted me to the fact that the heater itself was under warranty, so perhaps this problem was something the manufacturer could fix. For free. This is information that would have been exceedingly helpful BEFORE he did a $275 procedure that in his estimation ?might? solve the problem. I took a shower the next morning and found I had exactly no hot water. None at all. I was a bit upset. I called Mr. Rooter and was told that the supervisor would finally respond! That night even! Five times they called to let me know he was tied up on another call. At 8 p.m., I told them it was too late. We set it up for the following day. On my second day without hot water, the supervisor responded and discovered that Brian somehow forgot to turn the unit back on before he left. Ok, no problem. Maybe this is his first time with one of these new fangled units. Oh, and the supervisor said it might be helpful to replace the shower head, as they sometimes calcify and the reduction in flow could be the cause of the problem. Make sure it?s not low-flow. The next shower I took was the same as always: First degree burns or goosebumps. That last bit of advice though, the new showerhead, I thought I?d give that a try. One trip to Lowe's and $12.97 later, I had a cheap, standard shower head installed by my own inexperienced hand. Problem solved. Two-hundred seventy-five dollars for nothing. The price of two value meals and I fixed the problem myself. Really? This is what I would expect from fly-by night yellow page plumbers. Apparently Mr. Rooter doesn?t mind fleecing their customers for services they don?t need while failing to solve the problems they called for. All this on a unit the manufacturer would have fixed FOR FREE, if the problem had not been a CLOGGED SHOWER HEAD. Never again.

Our situation was urgent. The septic tank was overflowing after showers and laundry. Andrew and Sheryl August and their staff were honest and reliable. The came right away and gave a free estimate.,They were pleasant, on time, and pushed the permits and job through as fast as possible. They kept regular communication regarding permits and when work would be done and completed. The job was completed quickly, efficiently, and neatly. We interviewed many companies and chose this one because we were impressed with and appreciated their price, competence, demeanor and professionalism.

Tech Rich came to the house on time. He came to do the Flush and Fill the Water Heater Tank. Rich found tat the water heater was clogged with sediments. He flus the water heater with an electric pump and change the tank valve. He flused the tank twice in order to have a clear water inside the tank. Rich is very smart and know his job. He is profecional and courteous.

The man who came by was very nice and had extensive knowledge on plumbing issues, but the rate they charged me at the end was outrageous. To begin, companies are supposed to give you an estimate on how much the job COULD be, because repair jobs, expecially plumbing issues, are not always visible on the exterior. At first, I believed that the problem was deep/subterranean and to repair a pipe so deep in the ground would understandably be expensive due to the amount of labor required, but after the tile was ripped open and the problem was quite easy to fix, the price should have reflected the difficulty of the job and folks, I tell you, it was NOT worth the money I paid. I had a pipe that was punctured underneath a tile and the man/company charged me an INSANE amount to bust through the tile and potentially "dig" his way through to find the pipe, but upon breaking it open, the pipe was only 1.5-2 inches deep and did not require much "digging"-- if anything, it involved very little "chipping" with a chisel. I thought that the price would be adjusted since I was quoted the maximum amount of money it would take to "dig"- but that was not the case. In the end, I had to have the pipe repaired, and that consisted of cutting out the area where the hole was in the copper pipe (about a half inch) and have it soldered together with another copper pipe (one inch long to cover the half inch gap) to bridge the original pipe together-- so, after an hour and a half worth of work, I had to sign off on the original "maximum" amount (approx. 1000) that could be charged as opposed to the actual value of the work that was performed (at most 200-300). After I signed, I had to call the owner of the company to discuss the grossly overcharged bill, and he agreed I was overcharged but only agreed to give me back a couple hundred bucks, and even with the refund, I was still distraught and dissatisfied. But at least I got a small refund. I am a firm believer in "you get what you pay for" and I don't mind paying top dollar for good work, however, I also do not like being taken advantage of. The quality of work was good, but the amount I paid this company was embarrassingly excessive. Hence, the over all experience, was a D.

This guy is very service oriented which is rare in southern Florida. Did a great job, cleaned up after himself very courteous. Was honest and punctual.