FLORIDA WINDOWS & DOORS INC

I recently had 15 windows and 6 sliding glass door panes replaced at my home by Florida Window & Door. When we negotiated the price with our sales person, we chose the darkest mirrored tint for all the windows and doors, as we didn't want people to be able to see in the house and to cut down on the sunlight. Our 2nd floor bonus room has a wall of just windows, so the light coming in is way too bright. When they started the install, I noticed the windows were clear and not tinted. Our 2nd floor windows had to be made custom due to the configuration and shape, so we knew if we refused them, it would be several months before they returned, as we has already waited 5 months. The install team told me to contact the project manager and get a refund for the different between the dark, mirrored tint and the clear. I was also informed that I'm not allowed to get my windows tinted or it will void my warranty. So I'm stuck with clear windows. When I contacted, Brandon, our project manager, he told me I had to contact our sales person, since the sales person entered our order incorrectly and since he negotiated the price. I called our sales person, Tyler, and he informed me that he hadn't worked for the company for 4 months, so he couldn't help me and told me to contact a manager. So I was handed off to another person and then finally put in touch with Tyler's old boss, John. After I explained the situation to John, he told me he was going to contact the CFO to see about get a refund for the difference. I was shocked that it was such a big deal to refund a customer the difference between clear and the dark, mirrored tint. It really is a simple math problem. The overall purchase was a large, financed purchase. I would think as a good customer service measure refunding the difference would be an easy task. John did not call me back for days. I emailed him asking if there was an update, he didn't respond. So then I finally emailed the manager I was sent to before John and CC'd John as well asking for someone to let me know the outcome. John finally answered and stated the CFO said there was nothing they could do since my sales person entered the order wrong. I think that is very bad business and horrible customer service. It's unbelievable that such a large company would treat a new customer this way over what would amount to aprox. $2000 refund. Very disappointing!!

Installation was good. Was concerned about removing several windows at the same time due to flying insects entering house. Did the same with the doors. Time management was very, very poor which was unfortunate as everyone we dealt with was very nice. Thus the decision not to recommend. Their failure to be present at the inspection led to lost time for a second inspection. Installers showed up without calling one night several hours after the appointment to correct final items. Replaced damaged screens without an issue but it took way too long to replace.

Horrific experience, Took over a year to get permits and put the windows in. Cancelled appts. time and time again with excuse after excuse. Owner dodged calls and secretarial staff ahd to take the brunt of my anger. Product was a good product but the service is deplorable. Would not reccommend to my worst enemy!!!