we called to have our carpet cleaned right before christmas, because family was going to be visiting. we called clean king carpet/tile cleaning services inc. the self owned company advertise in the sun sentinel special delivery paper. the owner showed up in a beat up mini van on time. we wanted the whole house for $44. and a deep clean @ 20 cents per square foot in the living room that is 10' by 15' to get rid of dog urine smell. he was able to up sell us to spend $250-$300. he cleaned the carpets, but left the dirty water in the toilet and dirty water stains in the tub. he instructed us to stay off the carpet and it would take some time to dry. the next day after the carpet was dry we checked the living room for the urine smell. it was still there. we called him to get him back to the house to fix the problem and he said it takes a few days for the smell to go away and just blew us off. with in a few days of the cleaning the carpet looked the same as before he cleaned it.
Description of Work: steamed cleaned carpet in living room, hallway, and 3 bed rooms.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$300
Response from Clean King Carpet/Tile Cleaning Services Inc
Every carpet cleaning job that we performed is custom to individual needs. So prices may vary from job to job. As far as animal urine is concerned there are three ways to tackle the issue. 1. Sanitizing Rinse 2. Sanitizing Spray 3. Sanitizing Injections. Some cases a customer may need one of the three, two of the three or even three of the three processes listed above. [member name removed] only purchased a sanitizing rinse when she was professionally recommended that she required sanitizing spray and a couple of injections. She only wanted to purchase the sanitizing rinse and declined the other services so we can only offer a limited warranty on the job. She was fully aware of the conditions prior to signing the work order contract to allow us to begin the work. With every pet urine job we cannot guarantee that pet stains can be remove due to the high acid content and ph level of the urine. After looking up here contract she signed off on the contract stated she was happy with the job. As far as her claim of us blowing her off we have no record of her calling and mentioning there was any problems. If she had we would have addressed the problem accordingly. She was fully aware of the limited warranty due to her severe pet issues and we professionally provided the services we agreed upon and she paid for. After reading her review I feel as an owner of my business for over 25 years I feel this is a case of buyers remorse. I give all of my customers proper education when I come into there home. I provide the with a list of what they "could do" what they "should do" (as a professional ) and then what they "want to do". They pick the plan for them with no pressure. I value my company and its reputation. We just joined Angie's list her job was done in 2012 and her review is dated May 2013. ?????
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Service Categories
Carpet Cleaning
FAQ
Clean King Carpet/Tile Cleaning Services Inc is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 5:00 PM
Clean King Carpet/Tile Cleaning Services Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Clean King Carpet/Tile Cleaning Services Inc does not offer free project estimates.
Yes, Clean King Carpet/Tile Cleaning Services Inc offers eco-friendly accreditations.
No, Clean King Carpet/Tile Cleaning Services Inc does not offer a senior discount.
Yes, Clean King Carpet/Tile Cleaning Services Inc offers emergency services.
No, Clean King Carpet/Tile Cleaning Services Inc does not offer warranties.
Clean King Carpet/Tile Cleaning Services Inc offers the following services: We professionally clean Carpet, Tile, Upholsyery, specialze in Oriental/Area Rug Cleaning. We have been in the business for over 25 years.