Budd Severino Advanced Home Exteriors Inc

Unprofessional and attitude.

The job went smoothly; it was completed on time (same day). Would not hesitate to recommend Budd Severino... in fact, already have.

Bad from the start. Replacement of gutter covers, down spouts, and soffit upon completion was amateurish. They had to be called back ono occasions to fix their errors

I contacted them through the website and the home show.. never contacted me.

Very well. The crew who did our work was wonderful. They were professional, worked quickly and cleaned up afterwards. The gutter and downspouts they installed were done so well that they stood up to Hurricane Matthew which made a hard hit on the same side of our house as this repair.

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He said his company wasn’t able to do the job. Maybe the job was too small or I don’t know because do see on the internet that they do rooms and a whole bunch of things. My area was a very small area. He said he couldn’t do it and he referred me to someone else. He did advertise himself like no job was too small or too big and my job was not too big. His response is good. He was good at punctuality too.

I got an estimate. I do not plan on completing the project.

I had an existing back porch leading to the pool area that was exposed, accessible only via a side slider door. I worked with Budd and Frank Severino to enclose and provide guidance for changing the small windows that fronted the porch area into a new access and new room leading from living room into the caged pool area. Wow, you should see the result! I have hurricane resistant HUGE double sliders that completely open up to the pool, an interior lanai with knock down ceiling, beautiful travertine flooring, new walls and windows that created a great room area that now extends the living area to the pool area! We are extremely pleased with the craftsmanship and care provided, and especially for me -- the follow up and supervision of the job. Scheduling, estimating and billing was straightforward. They came out to fix a door handle that had an issue and a track sticking on one slider that we mentioned during their follow up. Great company to work with, they have lots of resources to offer - really nice window and door choices, as well as room finishing. We definitely want quality and feel like this family run company exceeded our expectations!

With one exception, it all went well. But before the final touches were done it rained and there was a leak between gutter on the new roof and the wooden facia board on the house. They tried to fix it several times by putting more sealant or "peel & stick" in the gutters, but it still leaked badly. When the construction was complete they required final payment. When I brought up that there was a leak they said "don't worry, will take care of it", so I pad them. They did come out a few more times but they claimed the problem was that I had too many trees and the gutters filled up with leaves. I believed them and I would go up on the roof just about every day with a blower to blow out the leaves. I have been doing that for seven years now. It leaked even when the gutters were clean. It leaked so bad I started calling my porch "Lake Severino". Then they said it must be the roof so they sent a roofer out who replaced several yards of my roof shingles. The first time it rained after that, for some reason it did not leak (maybe the wind was blowing the other direction) so I agreed to pay for half the roof repair cost. But the next time it rained it leaked again. And it has been leaking for the past seven years. I finally gave up calling them because they would not respond any more. So I I hired another company to cut two inches off of my rafters so they could replace the 5 inch gutter with 7 inch gutters. In total, there are about 70 ft of gutters with only two downspouts. That replacement cost me several thousand dollars but it didn't help. Finally, a couple of months ago I found the problem. The leak is coming from up higher and quite a ways from where it was leaking into the porch. The water was running down the slant of roof to a low point where it entered he inside. I found it because some of the caulking came loose on the inside and exposed about a1/4 inch gap where the panels didn't fit correctly and were jsut caulked over. I bought a tube of DAP sealant and slathered it around the cracks in the caulking I could see. The improvement has been great, but not perfect. It still leaks a little bit rather than like a waterfall. During a steady rain I might get a half cup of water now where before I would get gallons and gallons. It still needs a couple more tubes of caulking and I am not sure if one of the places I caulked over was an intentional drain. I explained this to Bud and asked him to come out and look. He gave a couple of short answers and said he would talk with his installer, but I have had no further response. I love my porch, but I have felt like I was saddled with an incurable defect that could prevent me from selling my house. One other thing, several months ago I contacted him to ask why the roof was shedding lots of tiny white stuff that looked like snow. He didn't know and didn't seem to care. Later another company told me it is bugs in the roof, possibly attracted by the saturated material. All I ask of him is to come see the problem and to help squirt a couple of tubes of the right kind of caulk in the appropriate places. I even offered to pay for that. He continues to ignore me.

Excellent.

They cleaned up nicely. You wouldn't even know that they were at my home. I highly recommend them.

We called them for a quote on cleaning out the gutters and installing metal gutter guards. They came the same day and gave us a quote. However, the sales rep said that if we removed the old plastic gutter guards on 2 first floor gutters, he would reduce the price. I was supposed to call him when the old gutter guards were removed and he would email a new quote. I asked why he couldn't just give me a quote that assumed the old gutter guards would not be there and he said no. That seemed fishy to me. The next day, I removed the old gutter guards and called his cell phone twice. I called again and left another message. He never returned my calls. We decided to use another contractor.

After contacting this business I was told that if you were an investor and did not live in the property but used it as a rental, they would not accept credit card payments because they were afraid of charge backs. On top of discriminating against owners and managers of rental properties, instead of their already high 25% deposit requirement, Budd Severino's company demands payment in full with cash or cashiers check! No checks allowed by renatal property owners or managers. After investing in the investment property arena for over 25 years I have never come across a company that demanded payment in full and refused to allow a customer to make payment by credit card or check because you did not live in the property. I find this outrageous. I would like to warn anybody who owns rental property to realize that this company will refuse payment by credit card and demand payment in full in cash or cashiers check only. This takes away your rights to complain to your credit card company for work not performed or faulty workmanship. This is a very important protection that should not be taken away. I will NEVER use this company.

My project was to reframe and replace the bay windows at the front of my house. I set up an appointment with Doug. He was prompt and professional. He took measurements and said he would get back with me. That was in February. The last I heard from him was on 3/11 when he called and apologized for not getting back with me sooner. I asked him to send me an email with the numbers he said he came up with but I never received it.

The installers arrived on time and did a great job. When any issues came up, I was notified immediately and offered alternate solutions (for instance, a palm tree was very close to one of the corners). Consequently, a rivet had to be installed from the inside of the gutter rather than the outside, but it is not noticeable, and I was made aware before-hand which I appreciated. They worked quickly and professionally, and when they were done, there was no indication, other than the gutters themselves, that they had even been there. Very pleased overall.

No worked performed. Declined based on price of job quote.

See above

It didn't. PS: Your questions reflect what you should be asking.

The job went smoothly from start to finish.