Pool and Spa Service, Pavers and Hardscaping, General Remodeling
About us
We are a family owned pool company since 1975. We service, repair, remodel, and build swimming pools. We have a storefront on a major roadway. We currently have 18 full time employees.
Business highlights
49 years of trusted experience
Emergency Services Offered
Services we offer
Build swimming pools & spas Remodel swimming pools & spas Clean swimming pools & spas Repair swimming pools & spas We sell all pool & spa products in our store
Horrible. Had to get a construction attorney to force them to complete the job satifactorily. Let the permit lapse and never did final inspections after several notices from the city of Palm Coast. I got my own permit and had inspections completed. Kudos to Amy who did come up to Palm Coast to reopen the permit. She has great work ethic. Get our while you can Amy.
Description of Work: Pool and pavers
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Sheila P.
11/2020
2.0
hardscaping
+ -1 more
We hired Blue Water Pools out of Daytona after the owner, Brock, assured us that they would have the whole job done in two weeks or less. The job entailed resurfacing the pool interior and redoing a small part of the of the cement texture on the patio. We asked specifically if the job would be done when he said, and if they were able to match the pattern on the patio. Yes, Brock said they would be able to meet our requests in the time agreed upon. We were held hostage for 3 MONTHS! hals the time they showed up with not the right tools or equipment and half the time they didn't show up period. We called them several times to see when they could finish the job but Brock rarely called back and then only to make excuses. The final pool surface is ok, but the patio texture is unsatisfactory. When the patio was ready to be retextured, the man doing it said he could not match the pattern (simple concentric half circles with a sponge on wet cement). Unfortunately it looks like a half-baked thrown together texture as you can see when you look at the photos.
Description of Work: Resurfacing of pool interior and partial resurfacing of patio
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
Joe T.
08/2019
1.0
pool cleaners
+ -1 more
Very bad. They are crooks. Over Charge for work they sub out Their sales person Brock Mill does not call you back As far as I am concerned they way over charged me I would never recommend them to anyone So by haveing a sub do the work which they acted liked THEY do the work They misled me...... Had a problem which the sub is taking care but haven’t heard a peep Out of their man Brook. So if you want throw your money away use them If you want hold on to your money. Look for another company that Resurfaces pools. The work took about 22 man hrs. Very very unhappy with Blue Water pools in South Daytona beach fl
Description of Work: Pool resurfaced
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,400
Thomas M.
11/2016
1.0
pool cleaners
+ -1 more
The pool dive was cost effective and trouble free. Trying to get anyone to get back to me on other services I'm interested in has been frustrating.
Description of Work: I had the pool dived to replace a main drain cover. I learned that Blue Water also does pool deck coatings, which I was interested in. Over a 3 week period I contacted them 3 times for information and to set up an appointment for measuring and an estimate. Each time I was told someone else would contact me. Never received a call, I'm done. I'm not going to beg a business to take my money.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$100
Cynthia J.
01/2016
5.0
pool cleaners
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Angie S.
10/2014
3.0
pool cleaners
+ -1 more
I wouldn't use them again. They did beautiful work, but they didn't do anything on time. And they did damage things on my property.
Description of Work: I hired them to redo the pool.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$8,200
Deborah V.
07/2014
3.0
pool cleaners
+ -1 more
Never showed up or called after we waited all day on Saturday. Finally he called the next day....by then to late. Maybe not the installers fault, but company should not make promises they can't keep....a courtesy call would have made a big difference. Used this company in the past...not now.
Description of Work: Pool motor
Rating Category
Rating out of 5
value
4.0
responsiveness
3.0
punctuality
2.0
$319
barbara S.
07/2014
1.0
pool cleaners
+ -1 more
The filter system is still not working properly after so many attempts to find the problem. My husband now thinks the whole system is shorted out, so I am trying to find another pool repair company. The woman who answers the phone is condescending and blatantly unkind.
Description of Work: Did not fix the problem with the pool filter system. When I rescheduled they did not show up at all. Receptionist was extremely rude. Owner of the company needs to know how his employees are treating his customers. I've spent thousands of dollars on repairs over the past year, but the problems never seem to be solved.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,000
janet I.
07/2013
1.0
remodeling
+ -1 more
tenant stated pool company never showed up..pool green..got bills anyway.
Description of Work: alledgely cleaned pool...tenant states they never showed up..pool green
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
Deborah W.
12/2012
1.0
pool cleaners, remodeling, hardscaping
+ 1 more
We started on May 31, 2012. The pool company, knowing we would have custom pool work done, still said it would take 3-4 weeks. By July 1, we had a large trench in our yard and almost nothing done. One the second week of July they started the stone water fall. They finished 2 levels of stone. The water fall was not worked on again until late October and they did not finish the grouting until the end of November. We were told we would be able to use the pool for the summer, but they did not finish the resurfacing of the pool until late September. We were finally able to use the pool by the second week of October, but by then it was too cold and the swimming season was over. We did make some changes in how the job would look, but still this should not have taken 6 months to complete. It could easily have been done by the end of July or at least mid August. There is not excuse for taking 6 months to complete the work. It took 6 months to complete. They failed to show up when they said they would. A typical week would include one employee showing up for a few hours one day once a week. They would go weeks without showing up. At end, it was close to a month. We also had a problem with our exterior siding on the pool deck, which was damaged when the exhaust from one of their pieces of equipment got too close and meted and warped a 3x3 section. They are willing to replace it or pay for the damage, but it will cost about $200 to repair. They do not have enough employees to finish the job in a timely manner. They would not even call us, I had to call them before they would show up again. The pool company said it was my fault that I did not order the pavers and tiles in time, but we had them all delivered by the first week of July. We had 5 pallets of pavers, the tiles, and all of the new pool equipment. None of it was installed by the beginning of October. The pavers were not even laid until September. I was told by some of the employees that they had too many jobs at one time and they were spread too thin. The entire pool rework was gorgeous, as was the custom stonework and waterfall, but I am not sure I would use them again since they did not show up when said would. I do not think it was the employee's fault, they were wonderful, it was the management in the company that was the problem.
Description of Work: We had the pool interior resurfaced, custom tiles were added to the interior (such as tile fish or turtles), and stone coping was put around the pool. They put in a stone waterfall and brick pavers for the pool deck. They raised the level of the spa and added therapy water jets and three deck jets. They also added a new pool pump, filter timer, and replaced the pool lights with a new LED color light. Finally, they re-plumbed the pool.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$23,000
Alice M.
11/2011
5.0
pool cleaners
+ -1 more
Very satisfied
Description of Work: Our pool pump motor stopped working. After reading Angie's list we called on Wednesday and on Thursday morning a field mechanic came to our home, showed us where the problem was, gave us a quote and replaced the motor. He went above and beyond to make sure that we would get the best use of the new motor and made sure that everything worked perfectly before he left. We will use this company again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Frank A.
07/2011
5.0
pool cleaners
+ -1 more
These guys were great they showed up on time and did a geat job. They cleaned up after themselves and made sure the job was complete. They even called as a follow up after the job to make sure I was happy.
Description of Work: Blue Water Pools is a very professional place of business. They have all the qualities that you are looking for to do a great job at an afordable price.
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*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pavers and Hardscaping,
General Remodeling
FAQ
Blue Water Pools is currently rated 2.6 overall out of 5.
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: 8:30 AM - 12:00 PM
Blue Water Pools accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Blue Water Pools offers free project estimates.
No, Blue Water Pools does not offer eco-friendly accreditations.
No, Blue Water Pools does not offer a senior discount.
Yes, Blue Water Pools offers emergency services.
Yes, Blue Water Pools offers warranties.
Blue Water Pools offers the following services: Build swimming pools & spas Remodel swimming pools & spas Clean swimming pools & spas Repair swimming pools & spas We sell all pool & spa products in our store