07/21/21-Completed diagnostic. Replaced the compressor capacitor and the blower motor capacitor, also charge the unit with two pounds of R22. Unit working properly at this time. Balance paid in full. TOTAL CHARGE: $810. 08/30/2021: Called Thermal Concepts to claim warranty on this service since the A/C is not working on a unit that is vacant (noticed it 2 weeks ago thru my ecobee app, and today when the cleaning lady visited on her monthly schedule). The answer was that they do not offer any more service to IconBrickell because they no longer have a contract with the common areas of the building??. This is not acceptable after being their client for over 5 years. I am left with a very bad work done, no solution and $810 wasted repair. Horrible customer service!
Description of Work: Repair A/C in a vacant APT which was not cooling
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$810
ELAINE A.
06/2016
5.0
heating & air conditioning/hvac
+ -1 more
The technician managed the situation professionally and efficiently for our Association. I was able to save the rug from any stains.
Description of Work: I found a pool of water in the utility closet under my air conditioner that had soaked the rug in front of it. My property manager called our condo association's vendor, Thermal Concepts. Their technician was there quickly several hours later to show me how to defrost the ice and explained some possible causes.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
victor S.
06/2015
5.0
heating & air conditioning/hvac
+ -1 more
Everything was great. The sales person described everything to a tea. Calls where promptly returned, appointments were met (very punctual) and installation was quick and clean. Everything was done as agreed... No surprises. The sales person even called a few days after the installation to see how we were enjoying the new unit.
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Service Categories
Heating and Air Conditioning
FAQ
THERMAL CONCEPTS INC is currently rated 3.2 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 AM
Tuesday: 8:00 AM - 4:30 AM
Wednesday: 8:00 AM - 4:30 AM
Thursday: 8:00 AM - 4:30 AM
Friday: 8:00 AM - 4:30 AM
Saturday: Closed
THERMAL CONCEPTS INC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, THERMAL CONCEPTS INC does not offer free project estimates.
No, THERMAL CONCEPTS INC does not offer warranties.
THERMAL CONCEPTS INC offers the following services: Water source heat pumps - Air & water cooled AC systems all capacities - ventilation systems - Ductwork - Energy Management - Home Performance