Response from Gutter It Up Inc
Dear (removed member name), "Bait and switch" is quite an inflammatory and erroneous accusation. The Angie's List promo is very STRAIGHTFORWARD, which has been running successfully for over a year without any conflict or confusion from many of our SATISFIED customers. The back of your home over your pool deck required 75 feet (SEVENTY FIVE FEET) of gutters with 26 feet (TWENTY SIX FEET) of downspouts, a total of 101 feet (ONE HUNDRED and ONE FEET.) The promo is for 50 feet (FIFTY FEET) @$249.00 which is at a DISCOUNTED rate of $5 per foot. Like any certified coupon or promo, anything outside the scope of the promo will be charged at the REGULAR price. Clearly, you did not read the DETAILS of the promo which is as clear as day. Incidentally, it is the marketing agents of Angie's List that construct and generate these deals, so I suggest you take it up with them. I work very hard to ensure that I meet customer satisfaction and this reluctantly included having to put YOU ahead of a customer on Saturday to meet YOUR sour demand. A THANK YOU would have been nice because my other customers had things to do too! It is your prerogative to take advantage of the Angie's promo or NOT. However, receiving your "F" review and accusing me of this "bait and switch" is UNACCEPTABLE simply because it did not meet your limited budget. You are free to pursue other estimates from other companies but I shall not be abused by your irate and un-constructive criticism. My company, is a TOP rated company in this category with over 161 favorable reviews attesting to the quality of our services. We didn't get this far by engaging in unethical practices nor shall I ever tolerate what you accused us with your, "bait and switch." Perhaps, it would have been less painful had you just decided to SWITCH companies rather than throw in your bad BAIT of misleading LIES. For that I give YOU an "F"!! Good luck with your project!