Maximum Shutters Systems Inc.

I wish I could write a good review, though at this time I am still trying to get our permit completed with Ryan. We signed and requested work the beginning of this year, and work is still not completed on a small residential home. Ryan was great at first, though our mistake was paying him in full. He now has prolonged the remaining work we need done our home, since he has yet to complete the permit. I would be very leery with this company.

Get everything, and I mean EVERYTHING in writing! Of course, that's Consumer 101. Permit was applied for on 6 April 2016. After some scheduling problems - e.g. they initially offered a day and date that didn't exist - crew finally showed up late on the morning of Friday, June 3. They ran out of daylight and left the job incomplete. Instead of being contrite, Ryan bullied my wife into paying in full. They then insisted that we communicate only in writing - not a bad idea - and abandoned the job for over 7 weeks. When Ryan finally came to the property, he admitted that the job was not up to code. After two more visits and three months, the work finally passed inspection, but a number of loose ends remained. They cleared these up over FIVE months after the initial "Friday afternoon job". Ryan also accused me of moving the ball, so apparently they didn't actually read much of what they were sent, in spite of us retaining an attorney. If they thought we were being unreasonable, they had five **** months to say so in writing. My take on this outfit is that they're horribly disorganized at best...a bit spiteful and dishonest at worst. I pulled my own permits and hired subs for a lot of the work on this house, and nobody ever expected to get fully paid before their work passed inspection. I foolishly didn't think anything of signing the boilerplate that called for full payment upon "installation". "Gee, this Dr. Jekyll is such a nice guy!" Thanks, Angie - would you believe this outfit has an A+ rating from the Better Business Bureau?

I had been looking for a specific garage door opening product for some time. My research lead me to contact Maximum Shutters Systems Inc as they seem to have what I needed, and boy was that a mistake! On August 22nd 2015 I contacted Ryan Kuechenberg the owner, via email with a general description of the product I needed. Mr. Kuechenberg promptly responded the same day stating that yes, they had the exact product I required. I was very encouraged as I had had a hard time finding a US provider for this product. Every provider I found was from the UK. I responded with a detailed and specific email describing what I needed. I wanted to install Custom Roll Up Insulated Garage Doors in place of my regular over head garage doors. I sent Mr. Kuechenberg detailed measurements and descriptions of what I wanted as to leave no room for misinterpretation. My description also included very clearly that I intended to use this product as garage doors. Such level of detail was required for such a custom made product that must match the Garage Door openings exactly. I made it very clear in my email what I wanted the product for. Mr. Kuechenberg replied to my email 6 days later with a quote. His quote however, seemed to describe a different product, so I replied and requested clarification on several discrepancy points. This is when things started to go bad. Mr. Kuechenberg went MIA. I called him and left VMs. Send emails and even texts but nothing. It was not until over a month later on October 5th, that I managed to get him on the phone and reconnect with him again. He finally replied to me email clarifying the discrepancy points I had mentioned before. He also sent me a new quote correcting several items from the prior quote. This latest quote seemed to describe exactly the product I needed, so in spite of the delayed response time, I was pleased as it looked like I would not have to import the doors from the UK. The quote however did not include the costs of permits and installation of the Roll Up Insulated Garage Doors, so I requested this from him. Then Mr. Kuechenberg went MIA yet again, and this time for almost 5 months! Countless phone calls, several emails and even texts from me during that time yielded nothing. Finally I was able to get him on the phone late December 2015. He did not even remember who I was! I refreshed his memory and was finally able to make an appointment for him to come out and look at my house to assess the job. The appointment day he texted me saying he was headed to my property. He told me not to worry if I was not there since he could take measurements from the outside. I was not there, so I texted him to ask if every thing went well. Mr. Kuechenberg goes MIA again, this time for another month. After trying to get a hold of him again for a month, I am able to get him on the phone on January 25th 2016. He told me he did go out and measure the job, and promises to finally get the installation costs added to the quote. Two days go by and nothing from Mr. Kuechenberg. So I called him to follow up. He then tells me that his product is not meant for my garage door application and he can not help me. WHAT?????????????!!!!!!!!!!!!!!!!!!!!!! This took me by complete surprise and I thought he might have had me confused with another customer. After all, he did not remember me once before. So I gave him the benefit of the doubt and yet again refreshed his memory about every thing. But nope, he said he knew who I was and what I needed, and that he could not provide it. ARE YOU KIDDING ME!!!!!!!!????? I went off in frustration and nearly blew a gasket!!!!!! After all this time you have kept me chasing your sorry unprofessional a*** you tell me NO CAN DO??????? I could have had my garage project completed months ago if this a-hole had told me from the beginning he could not do it!!!!!! Needless to say I highly recommend you RUN THE OTHER WAY if you ever come across Maximum Shutters Systems. I am a real Estate Agent who could have recommended his services to many new home owners. Instead I will tell them for sure who not to use! Freaking time wasting joker!

Everything went fine until installation. Good price, good product and very professional service. But then installation day came. I ordered installalation well far in advanced, however only the morning they were coming, they discovered a problem with one of the shutters that needed to be corrected. They promptly phoned but they kept pushing the schedule back and back. They finally showed up late in the afternoon, when a storm was approaching. You could see them hurrying up thru everything and running to the garage everytime the rain got bad. I checked on them in the garage once and there were playing with my daughter's scooter, really? They went back to work and managed to finish installation.I found many, probably only cosmetic flaws, but when you have to look at the shutters every single day, I find that important. The caulking job would have been better done by my 7 year old, uneven, holes, chunks of caulk, you name it. The screws used to secure the accordion to the main frame were in different directions; there are gaps and slight bending on the sides, they said it was normal...well I have hurricane shutters on the second floor and none looks like this (I wish I could upload pictures). I checked everything I could but it was getting late and dark. Next morning, I reviewed all again, i found two screws missing in one shutter(I installed them myself), and plastic and screws all over my patio and lawn. They shutters look sturdy and hopefully we'll installed to resist a hurricane, but the finishing touches are missing.