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I requested blind cleaning through Angieâ s list and was contacted by Lazar Interiors. When Adam Lazar came to my home, he told me that the blinds that I have that have a sheer overlay could not be cleaned. He told me that he could custom order sheers with a backing they are easy to clean, and he thinks that I would be very happy with that; he also measured a few more doors and a window. Adam emailed me a quote for $6,637.00, I told him that I was still on the fence, and I would like to see them before I move forward. This is the reply I was given, â This is the link to Hunter Douglas Dueete. Please let me know how I can assist.â https://www.hunterdouglas.com/window-treatments/shades/cellular-shades Following the link that Adam gave me and looking at the pictures, I thought that is what I was getting and how they would look. The day of installation, I had to work and was told by Adam it was not a problem he would be on sight. After installed Adam sent me pictures and I told him that it looked good; when I got home and was able to truly see what they looked like, I realized it was not what I expected a custom order installation should look like. The sheers with the backing were not at all what I expected, they were actually drapes with a pleated top on a cheep rod, that was already flexing from the weight, the drapes were popping off the track, they could not slide across the rod because there was a seam on the track, so opening and closing them they would stick (I was told the track would need to be sprayed with WD40, every now and then). They also used different color screws, which is very noticeable and not custom, I was also told that they used 6â screws, the wall is only 4â deep. The kitchen door and window blinds that are next to each other, were both hung completely different. One was put up flush and the other out some. There was really no point in measuring because none of the blinds were measured to be custom. I was told that this was done so they would not be obstructed by the trim on the floor or the door handle and that I agreed to it (there is no trim or door handle on my window). The bedroom was supposed to be a custom blackout shade, like the rest not flush and this one is over a half inch, letting in a significant amount of light. Seeing this I reached out right away and let Adam know that I was not happy. He came back and took down the drapes and told me that he can take the backing off, remove the pleats and use a different rod but it will cost me more money ($2,447.10). Since the installation, I spoke to Adamâ s brother Steve and someone named Caroline and the matter has not been resolved. Neither Steve or Caroline offered to come to my home to see their companies terrible work, I even had my attorney write them a letter and nothing. At this point I want a full refund of my money ($4,650.00); my story and pictures justify my claim.
Rating Category
Rating out of 5
quality
0.5
value
0.5
responsiveness
0.5
$6,637
Susie R.
04/2023
5.0
Steve was great to work with - communication, attention to detail and quality, everything was good! I highly recommended them!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Simon B.
03/2023
5.0
very good service, good attitude, always on time
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Eve J.
03/2023
0.5
On our initial meeting Steve was extremely affable and I felt very comfortable sending my very expensive pure white 100% linen hand made drapes to Lazar, believing they were in good hands. Unfortunately I was mistaken. What was returned were scorched, discolored, unrecognizable rags. They said they would redo them but I don't believe they did, on redelivery the hem one panel was black with dirt and they looked exactly as they did the first time. I would NOT under any circumstance reccomend this co. Fyi When they collected them they were pure white and in retrospect I should just have had them vacuumed ..they had some dust from the vents from work having been done in our complex . Beyond disappointed and ouof pocket thousands!!
Rating Category
Rating out of 5
quality
0.5
value
0.5
responsiveness
1.0
Iris G.
03/2023
5.0
Steve was honest and easy to work with
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Pat J.
01/2023
5.0
In so happy I was able to find a company to handle all my cleaning needs (custom drapes and clean blinds)! Cleaning is done off site; They take down and reinstall when done. Highly recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Gerri B.
11/2022
5.0
My drapes were cleaned and look like new. The service was removal and rehung. Steve was very professional and knowledgeable. I would highly recommend Their services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
4.5
Yes, I recommend this pro
Kathy H.
08/2022
4.0
The pet stains were still there after the cleaning but overall the service was good and the timing even better.
Rating Category
Rating out of 5
quality
3.5
value
3.5
responsiveness
5.0
Yes, I recommend this pro
$1,000
Helen G.
06/2022
5.0
They made cleaning hanging and repairing my draperies easy. They really know there business. Pick up the draperies and delivered them. Hung them and steamed them My house looked incredible when they finished
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$1,300
Jennifer S.
05/2022
4.5
Excellent service, but I was not prepared for the high cost. Regardless, the service was impeccable. I will use them again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Lisa T.
05/2022
5.0
Had our drapes dry cleaned & hung. Prompt pick up & service. Very easy to communicate with.
Rating Category
Rating out of 5
quality
4.5
value
4.0
responsiveness
4.5
Yes, I recommend this pro
$375
Marie Eveline M.
07/2021
5.0
Excellent work.
Rating Category
Rating out of 5
quality
4.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$578
Nicole W.
06/2021
5.0
Great service. They deliver what they promised. Will be using them again
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Karen B.
04/2021
5.0
I have been using Lazar for 20 years...they did my home blinds twice, reupholster of chairs, vertical blinds for an entire condo...and more. its a family owned business and they are great. Thank you.............Karen Begley
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
P M.
02/2021
3.0
The drapes look worse than when they started - still dirty and now wrinkled.
Rating Category
Rating out of 5
quality
4.0
value
3.0
responsiveness
3.0
$600
patricia h.
01/2021
5.0
Great customer service Excellent performance
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
BEATRICE S.
12/2020
0.5
They charged me a lot of money and they destroyed my curtains. They add new stains to my curtains and sofas. When I called the owner he ignored me. I regretted hiring them. I paid almost 2500 dollars to make my things look bad. I had very good quality stuff and they destroyed them. I wish I could upload the pictures. I did not see the fine print in the invoice where they said they are not responsible if anything happens to your things. After they hang everything and left that is when I saw the damage they did. I see why they were in a rush to leave before I could see everything. The only thing Louis, one of the employees, was very nice. Hire them at your own risks.
Rating Category
Rating out of 5
quality
1.0
value
0.5
responsiveness
1.0
$2,450
Deborah K.
10/2020
5.0
Fabulous suggestions, on time and well priced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Fred D.
08/2020
5.0
True five star service! Steve is the best.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Judy C.
08/2020
5.0
The company was very professional. Steve who is one of the owners came when he said he would. He took down drapes in two rooms. They were then steamed , shortened and rehung. They finished the job when they said they would. Three workers came to rehang drapes and then Steve cane by to make sure job was acceptable to us. I would highly recommend this company
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
JUDITH N.
07/2020
5.0
Top quality. Our curtains look like new and the work was completed on time. Steve Lazarus was extremely competent and more than obliging. We can't recommend them highly enough.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Helene H.
07/2020
1.0
Did a terrible job. Broke chair mechanism (had it for 20 years without problem). Had to sell it, did not even last 6 months for over 1000+.
Rating Category
Rating out of 5
quality
1.5
value
0.5
responsiveness
1.0
Michele Z.
06/2020
5.0
Steve does beautiful work. He follows through until the very end. I liked that he personally handled my installations.