AAA Modern Air

Professionalism, reliability, competence & experience all proved to be very successful in repairing my A/C. Michael M. was incredibly tenacious in figuring out problem (after various setbacks--power outage in middle of repair!) & resolving it where I'm pretty sure many others would have just gotten frustrated and left. He kicked some serious A$$ & it's people like him that are no doubt a tribute to this company. DUDE deserves a RAISE! Keep up the great work & thanks for patching me up! Man vs. Machine--Michael 1, Machine-ZILCH! #haha

I have had a weird thermostat/communication issue with my over fancy Bryant Evolution AC. I got transferred to Eric. I am not yet a customer and have not paid for any services. Over the phone he was nice enough to help me troubleshoot to see if it was an easy fix or if it needed something more. If I need to use an AC Company this will be it!

Excellent job. The technician Rosemond, was extremely efficient, knowledgeable and friendly. I'm very happy to chose this company. I would highly recommend AAA Modern Air.

Great everything! Used another company before. Very disappointing towards the end. Found AAA Modern Air and wish I knew of them 4 years ago. Great service. Much better price than last company. I would highly recommend AAA Modern Air.

The install crew showed up on time and completed a complicated installation that reworked all the copper lines from the outside to the inside of the air handler closet. The crew were expert and neat. When a minor drain line leak appeared, they returned quickly as soon as they reported it and repaired it expertly. The unit was thoroughly tested after install.

Air Condioner Service Technician was very professional, helpful and friendly. The Air Condioner is now working.

Yannick Williams performed a service call on our unit, which AAA installed last year. They sent a service person out the same day we called, and Yannick was extremely professional, knowledgeable and thorough. I am very happy we chose this company for our new unit and service, they really are reliable and top quality. Highly recommend!

Excellent. My technician, Mike C, was extremely proficient, efficient, courteous and professional. He took the time to determine what needed to be done; made beneficial recommendations; took his time in accomplishing his tasks; explained in detail what was being done. I am extremely pleased with his service and knowledge and I would highly recommend Mike C and AAA Modern Air for the maintenance and upkeep of your unit.

Got several estimates all from a listed providers on here and they had best attitude when getting quotes. They did a excellent job with price and work. Thank you to the entire team

The men were extremely professional, courteous and knowledgeable. They worked efficiently and left everything spotless. They also arrived on time. Took much less time than we anticipated. Have a maintenance contract and will continue to renew. Would highly recommend this company. Very impressed with their staff and work.

AAA Modern Air called 30 minutes ahead of the technicians arrival to let me know they were on their way. Technician, Victor, arrived on time. He checked out the unit and then explained in detail the problem and the solution. Victor was very knowledgeable, professional, courteous and friendly. I am very satisfied with the results and would hire AAA again and recommend them to my family and friends.

Technician explained the situation and cleared the clog that was causing the problem.

Well. Unit for downstairs was serviced and I have maintenance for one year. Heat element needs to be replaced but I did not do that yet.

The job was done effectively and in a timely fashion. AAA Modern Air always takes good care of our needs.

AAA Modern Air failed to properly install a new Mitsubishi Heat and A/C unit in my house. It took six appointments over ten days to correct installation mistakes that they made. Errors included: the new indoor A/C unit was crooked when installed; the new unit leaked because of improper installation; the A/C techs cut the dining room ceiling light electric circuit and initially refused to acknowledge their responsibility in creating the problem; and the breaker box cover plate was not secured by the technicians and was left hanging. AAA initially stated that they were not responsible for the light failure and told me to call an electrician. I amassed bills of $430 to schedule professional help in correcting AAA Installation errors. AAA only paid the certified electrician’s fee that I hired who diagnosed the lighting failure in his bill that stated “troubleshoot Bad Circuit for ac. Ac tech illegally spliced into lighting circuit.” I asked AAA to reimburse me for the remaining $300 invoice to cover the handyman’s time and expense for his initial work in diagnosing possible causes for the light failure and other installation mistakes to include: checking the dining room light fixture, checking the breaker and the light switch, securing the breaker box cover plate, and providing access for a stream of AAA a/c technician for repeat multiple visits. AAA refused to cover the $300 expense and told me to read the fine print of my AAA Modern contract. My AAA Modern contract cost $5,131.00 for installation of the Heat & A/C. It was an expensive installation. I told AAA right away that there were issues after they first installed the new A/C system. If AAA had addressed the problems and corrected them in the second visit, the multiple repeat visits by their AC techs, the work and time spent by the handyman and the visit by the licensed electrician that AAA’s service manager told me to hire would not have been needed. I looked at the AAA Modern Air brochure that promised “Professional Installations, Knowledgeable sales Team and A company you can trust.” For me, that was not the case. I have never had reason to give a bad review, but I would not want anyone else to suffer through this long, costly, unprofessional experience. This was the worst customer service that I have ever experienced in my life. I do not recommend hiring AAA Modern Air.

It went excellent, they are a great company, easy to work with, they address our complaint and I will use them again because they are very reputable.

The service has been great. The diagnostic process involved starting with the least expensive tests and escalating as necessary. Luckily the tech discovered the problem in the first phase of testing. Also, the cost of the diagnostic test will be applied to my repair cost, pending. The estimate for repair was comparable to other estimates I obtained.

They were extremely professional and they performed their services in a timely manner.

I live in NY so I had to coordinate the AC installation with a visit south to the condo. The guys did a great job with the installation. Permits were required and when the city conducted the install they immediately recognized the company and their quality work.

Very professional and excellent work! I had a bedroom that only had one 6" duct providing air from my AC unit and the room was constantly warmer than the rest of the house. AAA Modern Air came out, diagnosed the problem and gave me a quote for putting in a new air duct to the room along with a return vent. They were able to come out a few short days later to do the install. 50 feet of 8" air duct was installed, along with one jumper duct that would allow air to return from the room. I have a low profile roof and they were able to get the vents and ducts installed in under 3 hours from start of job to the finish. Their attention to detail was superb, the placement of the vents (fit and finish) with the drywall made it all look seamless. Mike and his partner went above and beyond explaining the work in addition to cleaning up the worksite. I was afraid that I was going to have drywall dust and insulation everywhere but they took the time to cover the area they were working in, along with putting drop cloths down. When complete they swept and cleaned up all work areas and made sure we were satisfied. It is a pleasure to have professionals show up on time and do quality work! Instantly noticed the temperature difference and cooling to the room with the new duct work. I highly recommend them and would gladly use them again for any AC work.

Very Happy, called Sunday evening, a/c was not cooling, gentleman answered phone, What a suprise! No answering machine , gave description of problem, they called me back within an hour and informed me that a technician would show Monday morning. Victor showed up at around 11 am, polite and professional. Good job guys. Will use them again.

Mixed experiences .....The salesman was very friendly and responsive but didn't make it clear to me that I was solely responsible for moving my washing machine to make room for their installation. I thought (perhaps out of naivete) they would help move it at time of install but was informed at 5:30pm the night before they were to arrive at 8am that they wouldn't help and it must be moved before they arrived or they would cancel my install! I had to scramble to find someone to help do this - Very stressful! When the installers were working, the one main installer repeatedly was on his cell phone for personal calls and video chats which I thought was unprofessional. They painted the insulation on the exterior piping white (unexpected) and had the white paint sloppily all over the place on surfaces other than that piping. It looked terrible - done with no care - and I brought it to their attention that it was unacceptable and we needed to fix it, especially since this is something directly seen from my bedroom. When they were leaving, I asked about the duct inspection that was supposed to be included with the install and was told that someone else would come to do that in a week. After a week, I had not been contacted and had to call and follow up and get it scheduled. Their customer service on the phone was very friendly and the service provided by the techs after installation was very good.

Ken showed up on time and was a total pro. Thoroughly tested & serviced the unit in the closet, and the one up on the roof. I liked the way he explained things as he went along. I was happy with the service and I have found my new go-to A/C service provider.

every things went well, I am so happy I find this company, Thank you Angies List

I cannot praise the employees of AAA Modern Air enough! From my first contact with the office to make an appointment (followed by a call later in the day to let me know that the technician would call me within an hour ) to the installation team that left my home spotless. Yannick, my tech was professional and very forthcoming explaining everything to me. Tony made sure I knew when to expect the install team. The install team of Eric, Michael, Angelo and Chris were amazing. They kept me apprised of each step of the install and answered all my questions fully. To receive such amazing service in this day and age is remarkable. I commend the family that has owned AAA Modern Air since 1969 for the quality of people they hire. Thank you all so much for the piece of mind and comfort you brought me.