One-Up Solar Contractor

Ricardo is the Owner of One-Up. We contracting with him to do they work. He kept changing the dates and was unresponsive so I signed up with Angie's list and wouldn't you know it, One-Up Solar was selected. The last call I had with him he said "I'll call you right back I am at an emergency repair". I text him on 10/14, 10/21, 10/27, 10/29, 11/2. No response. I text him that we would cover any expense he incurred with Angie's list. I called 5+ times in addition to the texts. No answer or call back. I had the Owner of our company call (she has a different # ) and left VM. No return call. Ricardo is someone who does not know the meaning of integrity. In my 40+ years in business I have never experienced such poor Customer Service. I do not write bad reviews because I do not want to impact a company's business, however this was such egregious I felt complelled to write a review. I am willing to providet the detail phone records in support of my numerous calls & texts to Ricardo that went unanswered. Shame on you Ricardo. Shame on you One-Up Solar.

Professional and excellent in every way. It restored my faith in the industry.

The price, work, and service were excellent. Our panel was damaged in a cold snap earlier in the year. Mark corrected the problem as well as spent time diagnosing and fixing a problem with the detector panel and pump. We are very pleased with the work and will definitely use his services again.

We needed our two solar panels (which provide amazing amounts of very hot water) detached so that we could have our roof replaced, and then we needed the panels re-attached. Having used One-Up Solar before, we were confident that the president, Mark, could do the job expertly. He did so and in the process replaced nearly everything except the panels themselves.

It went great working with them. This was the first time we had used his services. We knew what work was needed to be done. We were not left wondering anything about the work he did.