JOE'S CARPETS INC

This is the email that I sent to the General Manager at the completion of the job. I would like to first summarize my experience with Joe’s Carpet starting with the installation of my vinyl kitchen floor in April. The first order mistakenly did not include the grouted look and Joe’s Carpet immediately made the correction and installed the correct floor. I believe anyone can make mistakes and as long as it is fixed all is okay. Therefore, when my home was flooded last August, I contacted you for whole house carpet and kitchen tile. I was somewhat taken aback when two different contractors indicated that the old floor should have been removed prior to the installation of the new one. But I still had faith. Fast forward to the delivery and possible installation of the new carpet. The installer felt very strongly that I should have been advised to select 15 foot carpet versus the 12. I quote “In all good conscious, I can’t install this carpet.” and he left. I was then informed that it would cost over $860 to return carpet that I would not have bought if I had properly advised to begin with. In the time I had left, I was unable to select a comparable carpet and after talking to you chose once again to have the original carpet installed by what you assured me would be your very best installer. Just lucky, I guess, that your very best was available the next day. At this point I had already had to cancel my family Christmas dinner and gathering but rescheduled it for my brother’s birthday January 7th. As you know, there was not enough carpet to finish the job and once again everything was delayed. Then the tile arrives and once again there was not enough tile to complete the job. The installer said that you would contact me with the estimated date of service, but that never happened. Of course, once again, I had to cancel the family gathering. I only mention this to show there are consequences to customers that exceed inconvenience. I am writing this as the final tile is being installed, but the carpet installer will have to come back to fix the edge to the tile. In all this time, I have not received an apology. Nor has the store made any effort to keep me informed of the estimated time of delivery. Therefore, I expect that I should pay significantly less than someone who received good customer service, I expect a reduction of 25% and an extension on the guarantee of workmanship beyond two years. Please contact me so we may discuss this. I am sure you are interested in maintaining Joe’s Carpet’s reputation in this community. I did not receive a response to this email. When I called three days later I was yelled at for ten minutes, called a complainer, petty and not an honorable person because I did not pay my bill. I have never been so disrespected in my life. The period of time of the second purchase and installation was mid December till January 16, 2017.

It went great! They came out on time, was able to complete the work in about 3-4 days. They have all kinds of products for flooring as well.

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Efficient, professional and good quality

unknown

After researching several flooring companies in the area, I settled on Joe's Carpet to purchase vinyl tile flooring for my kitchen. The folks in the showroom were very cordial and helpful, allowing me to take several tile samples home until I decided which pattern I preferred. The owner came to my home to measure and write up a contract. It only took a few days for the materials to be ordered and delivered and the installers came on the designated day. My kitchen had more than average number of angles to be cut around but the installers were quite precise and careful throughout the whole long job, even under the stove and refrigerator.. I was entirely satisfied with the whole experience.

unknown

Two men arrived on time to do the installation. The older fellow was the installer and the other one was his helper. The installer did most of the work putting the tile down and the helper did some finish work around the edges. His workmanship was not as professional as the other mans. I had just painted all the baseboards a week prior, in anticipation of the new flooring being installed and after the helper finished his part of the job I noticed he had scuffed up the new paint in several places. The next day I had to touch up the paint. Other than that problem ,everything went according to plan. The floors look great and the product quality was as good as they said it would be. They finished the job when they said, and did not leave a mess when they left.