ACTION RENTAL MANAGEMENT RLTY

unknown

Poor Communication with clients. I have been a client for approximately 10 years. The entire experience I have felt trapped with this company. Because of the way the contract is written the only time you can get out of the contract is if there is no tenant occupying the house. That finally happened for me on July 1st, 2014. I was not notified that the tenant had notified them (on 5/31/14) that they were moving out at the end of June. I was expecting my portion of the rent check to arrive in the mail. By 7-15-14 my check had not arrived (not unusual) so I waited a couple more days before I contacted Action Rental Management to ask what was going on. I have sent about 10 emails over the past 8 weeks trying to resolve the problems to no avail. On July 10th the President of the company (Marie Hagar) called me on the phone, she was yelling and screaming about how dare I say that they ignore my emails, that I have no reason to complain be cause I keep my property in such poor condition, and how sick and tired she was with owners like me who are always whining about how poor they are and that they need their money right now!! This company has held my property hostage by not returning the keys to me making it impossible for me to hire a new property manager. Also they still have not paid to me $1330.00 they owe me.

We moved in and was never told that their was a leaky roof. We signed the lease because it said the property was in good shape. After two days of living here, I noticed the roof was leaking and their was mold in the ceilings. The closets ceilings was also saturated. We moved out for two weeks while they mediated the mold and fixed the roof. We moved back in and noticed particulates in the water. They installed a new water heater and said we would have to wait for the particulates to work their way our of the system. In the mean time we supposed to shower, do dishes and day to day living with this water issue. I also found a leak under the bathroom sink. She sent someone out to fix it but he only fixed one half of it and now their is black mold under the sink. The worker told my husband that the cabinet under the sink needed replaced but if he didn't call us back it meant that she wasn't going to pay to replace it. The light in my sons bathroom is arching. Supposedly someone is coming to look at it tomorrow. She has never come out to see if any of these projects have been fixed other than the original roof.