Pristine Maids LLC

The little extras they leave are wonderful. The special towel creations are amazing and remind us and tenants of resort style professionalism. We receive emails when the unit is clean and "no damaged or broken items" are usually reported. In the instance something is broken or needs repaired, the owner goes out of her way to help us get it repaired or replaced. Communication is wonderful. We are out of state condo owners and hiring Pristine Maids was the best decision we've made. Our worries are less than before we hired them. We currently have two condos contracted with Pristine Maids and plan to contract more with them in the future, if and when we purchase additional units.

It was superb. I have used maid services in 3 different countries and have never seen the level of professionalism and detail that I have seen from Pristine Maids and their staff. From the first call until this very day, (they just left), I haven't had one complaint. I like their price, the fact that I can change the package if need be and as the holidays get closer, I'm going to want extras done around the house. I can call them and ask them to add it and ta-da, it's done. I don't write reviews often but when it's deserved, I will. This company works hard to please it's clients and that's not something you see around here often. Thank you to Cassie and Jennifer for everything.

unknown

This company quit services with us because our renters left the condo too messy. Instead of charging me more to clean it or giving me a warning like a real professional company, they quit on the spot. We have a high end condo and can not imagine people were leaving that big of messes behind. If they were though, a warning would have been nice. We could have put up a sign to leave the condo in better condition or we will have to charge the renter. Thats one of many implement we could have put in place. But there was no dialog. Just quit. As a condo owner that puts you in a very big bind. If you look at their responses to bad feedback on this site you can see they take no responsibility for anything. Not much is different over the phone either. Problems * Complaints about the floors not being clean * Under the beds were never cleaned * Complaints about the balcony being dirty * Poor attitudes * Always have lame excuses * Only want easy money * Horrible communication * Many more reasons....

Not sure I understand where the bad reviews are coming from. I'm very happy with their service. My initial cleaning was great. The girls were great and did a terrific job. I was very nervous letting someone I didn't know in my house but not with them. I now get bi-weekly cleanings and still happy with the work. I would prefer to have the same girl come and clean every week and have had a change already but hey, they're not slaves. People come and go. I hope it doesn't keep happening but we'll see. At first I thought the price was a bit high but when I saw all they were doing, I felt better about it. I have parrots in the house and they are always careful to not do or use anything that may be bad around them. Plus they can create mountains of dust. But you would never know it after the girls are done. I'm keeping them.

Aside from the improper cleaning, the company wanted access to our checking account or a credit card so they could be paid before the work was done. She said it was a company policy; however, I have a policy to 1) never give a credit or debit card number to anyone (I've been burned before, and 2) not to prepay for services to be rendered. I certainly didn't get my money's worth. The people who run this company are crooked, even tho the ladies who cleaned were nice, but slow.

Wow- pressure washed the covered front porch and covered back patio and deep-cleaned all of the carpet in the house (8 areas). Not only is business with this company professional and prompt, but the jobs were completed thoroughly and with excellence. The porch and patio had grounded dirt, black mold and mildew and are now sparkling. And my carpets look brand new! We thought we were going to need to replace them because the carpet is 10 years old and has a lot of stains from young children and dogs... but nearly all of the stains out and the carpets look, feel, and smell wonderful. This is exactly the deep-cleaning I have needed help with. My family is grateful to Monique and Pristine Maids for the outstanding work.

The only reason that I am not giving this company an F overall, is that when we first had complaints they responded promptly to us and our guests by getting our renters new bath linens and sheets. Otherwise, their pricing is higher than we have paid with much better services. And the fact that their staff left dirty bath linens and bed linens for guest use is a public health hazard, not to mention that we were paying for service that we were not getting. When Pristine Maids took over service of our unit, there were linens in the unit, and we shipped them a backup set after they told us they didn't have enough (which was after the first complaint by a renter in March). We believe if they didn't have enough linens in the unit, that as long distance owners, they would need to inform us that they did not have enough linens to properly service the unit (since there have been plenty of linens in the unit since we took ownership in 2008). We also believe that since Pristine Maids was charging us a linen cleaning fee, in addition to the unit cleaning fees, that the funds being charged for cleaning the linens were not being used for that purpose, since on at least two occasions that we know of, dirty linens were in the unit upon guest arrival. When my husband complained to the company owner Monique, after we arrived to find dirty linens on our master bed and in our master bath, he mentioned that he felt we had been robbed, as we paid for cleaning of our unit, and its linens. We were charged $118. 45 for this cleaning. The unit cleaning fee is $99. So the difference was supposed to be for linen cleaning. Rather than addressing the problem, even after I texted her a photo of the visibly dirty dish towel in the kitchen and my husband dropped off that towel and the stinky mildew scented dish cloth, Monique simply denied that any of her staff leave dirty linens in a unit, and told us we should spend our vacation in FL finding a new cleaning service, which we already have.

They are highly professional and do an excellent job. This is the second week they have cleaned. I have never experienced this level of professionalism concerning the cleaning of our condo. The increase in cost is worth it. The renters last week were very positive about the cleanliness of the condo. I am impressed with this company. They keep in constant contact and are very professional. Great Company!

Owner seems to have some anger issues

It was constant turnover with the employees that were coming to clean. The organization of the cleaning was poor. Overall dissatisfied with the price vs. quality.

VERY POOR SERVICE!

They provided an extensive checklist of all the items they "cleaned." They were all checked, but not all of them were actually done. They left a dirty stovetop, a dirty sink, dirty baseboards, a dirty fridge top, a dirty oven (all checklist items), and more. When I called to rectify the problem, they were rude and unprofessional. They charged the full amount and wouldn't refund anything for the items they didn't clean. They offered to come back and clean the items they "missed," but the last thing we wanted was to have them in our home again while we weren't there. They actually hung up on me while I was talking to them. Avoid this outfit.