GORDON AIR COND & ASSOC INC

I have used Gordon Air Conditioning before and every time have been very pleased with the service provided. Professional, prompt and just darn nice to work with. Matt performed the service call today and immediately troubleshot the problem with a bad capacitor and replaced the defective part without charging me an arm and a leg! All the staff from the first contact on the phone, to the service and repair, is top notch. You just can't go wrong with these folks. 5 Star rating, great work!

One of the junction boxes on one of my outdoor A/C units developed a short and was arcing. They generally come when they say they're going to come.

They are really good. We will continue to use them.

unknown

Semiannual checkup. They do a good job but they are expensive. Courteous.

Super polite and professional from booking the service call to repairing out ac! AAA+

AAA+ in every aspect!

Great on time, did great work and have had no problems since.

unknown

They had a special i signed up and paid for it. They emailed me and were out on the day I chose. Were on time.....professional and clean and neat.

unknown

Fine.

I found a "deal" on Angie's List for a 20 point A/C inspection for $49. I called the provider to confirm, then bought it online. The service was purchased on Monday and scheduled for Thursday. This was for a beach vacation home and needed to be performed this particular week because I was down there doing maintenance. Thursday rolled around. I spoke with the company at 12:30 pm (I called them). Service was scheduled at 1pm. She told me the repairman was having lunch and then on the way. At 2:30, he STILL wasn't there, so I called again. She said that someone needed emergency service (medically necessary, she claimed) and that they would have to reschedule me. I do understand emergencies and I was happy that they could help someone else, even though my convenience was compromised. Things went south, however, when they offered me their next available appointment, OVER A MONTH AWAY. When you put off customers for emergencies, you work them in later that day, or first thing the next morning, not a month away. I needed my service done this particular week because that was the only time I was there. I explained that, and she basically just said "I'm sorry." That was just outright unprofessional. Based solely on this experience, I would not use this company. (Luckily I was able to find another highly rated company on Angie's list to perform the service the next afternoon.)

From booking through service it was a great experience. they were interested in my concerns with my HVAC system and timely in their response. the service technician took the time to explain what was happening with the system its shortcomings and how I could improve it.

unknown

Great. Gave us a nice deal because we have TWO units.

Good service tests and recommendations.

They did one unit on one day, then the other another day, due to heavy rain.

Gordon Air completed all the inspections on the system to ensure it was within tolerances and they ensured the HVAC was functioning properly. They lubed/service mechanical parts on the blower/air handler. They didn't attempt to push unnecessary services, etc on to the business required.

We tried Gordon's in part because it was an Angie's List Special. We were very satisfied. The technician was very professional and courteous. We will definitely use Gordon's in the future.

Thomas Gordon and his crew over at Gordon Air Conditioning installed a new Lennox Elite system (a very high quality system) in our home in July 2009 and it has performed very well and lowered our electric bill substantially. The technicians were very informative, nice, and professional during installation. Their rates are very reasonable for the high quality service they provide. I also appreciate their expertise when they come out periodically for their maintenance program as they did recently. These are honest folks that have been in business for many years. Thank you to Thomas Gordon and company for your quick response and great service when we needed it!

I also got overcharged for the materials provided. The tech never figured out the problem so they did not really help me at all. Very unhappy with this company. Update Dec 2013: Tom Gordon responded at length in September 2013 to my original review so I now feel I must elaborate on my experience to correct a number of points made in Tom?s response. Here goes? First, Tom installed our 3 geothermal units in 2008 and overall we are very happy with the entire planning effort, installation, and all but two of the service calls we have had over the years. The last service call was the one I wrote about in this review. I would not have even rated Gordon Air Conditioning negatively based solely on this one service call except we had a very bad experience a couple of years ago too and those two bad experiences sort of spoiled things for us. First, some good points. Tom did a fantastic job working with us while planning our house. I was impressed. His long time service technician, Eric, is a great guy and is an excellent technician. MaryAnn in the front office has always been great too. Like I said, our geothermal units are great, installed well, and we are very happy with them. Overall I think Tom is a pretty honest guy and has never intentionally tried to do anything bad. Next, a summary of the two bad experiences. First problem ? Two years ago his technicians offered to install UV lights in our air handlers. They had one available on their truck so I asked to look at it and at its specs. I researched it and agreed to have them install all three?one then and two when they had more in stock. The two installed later were totally different models made by a different company and would have been more expensive for me to maintain. I told Tom I that I expected all three units to be like the first one installed and explained in detail why the two units were not what I had agreed to buy and that they would cost me more money to maintain. (Hundreds of dollars over the life of the lights, especially if I hired them to do all the maintenance on them.) Tom told me that there was nothing wrong with what he had done and was very argumentative (in a fairly polite way) about it. After much wrangling, he finally agreed to pay for new units to match the model that I agreed to buy, but I had to do all the labor to install them. I was not completely happy with the experience but was glad to get it resolved. It was not pleasant. Second problem ? This is the problem I reviewed originally in July 2013. There are so many parts to this that I only gave the highlights in the original review. Tom responded back with a lengthy rebuttal. Here are corrections to what he said: He said I reset the system?s diagnostics. The fact is that I didn?t reset any diagnostics. I don?t know how to do it even if I would want to for some reason. Tom said that I did NOT want to follow-up on his technician?s recommendations. The truth is that I discussed the problem with my unit with his technician and I did exactly as he recommended to attempt to diagnose the problem further when he could not fix it. I eventually figured out what was wrong by looking elsewhere (a blocked condensate line) on my own. Tom said I complained that I could find a replacement part cheaper on the Internet than what he charged me. True. I complained that a $6 condenser cost me $120 installed, plus the normal charge for the service call. It takes maybe 10 minutes to install one of these condensers. So yes, I think I was overcharged for this $6 part. I probably would not have even complained about this part except for the fact that it did not fix my problem at all. So I get charged a lot for a part that did no good in solving my problem. (footnote: Tom says my old condenser was slightly out of tolerance so it needed replacing anyway. The technician never shared that with me. If he had, I would have said thank you, but I will pay $6 and spend ten minutes to replace it myself.) Tom complains that I neglected to share that he credited me for the $120 cost after I returned the $6 condenser. The truth is that yes, he did finally give me a store credit for the part but only after much complaining on my part. I wanted a refund but finally agreed to the store credit. I never lost $200 as Tom stated. I had absolutely no issue with paying for the cost of the service call (about $80 I think). Tom stated that I have a track record of complaining. I have had probably a dozen service calls over the years with his company and always gave his guys high marks in writing and even verbally on some occasions. I personally told my builder how happy I was with the initial installation that Tom?s crew did and how impressed I was with Tom in the planning process. Also, 69% of my Angie?s List reviews are an ?A? so I think it a little unfair to classify me as he did based on two complaints amid a sea of previous compliments on him and his team. I suspect that he thinks a grade of "C" is a little harsh. Unfortunately, having more than one really bad experience in recent times after several good years previously indicates problems that are not trivial. I stand my the "C" rating. We mutually agreed to part ways after this last problem. I wish him well.

I called and had them come out and look at the site and estimate the task for me. I just told him my needs and he figured out all the hardware and work needed to accomplish it. He called to tell me when the parts were all in place and I scheduled the work. He showed up on time and did the work with no supervision from me (My son was there to let him in, but did nothing further the whole time.) They billed me and I paid for it without ever having any involvement. It was trouble-free interaction all the way.

My system was not cooling called and they had a someone there that day, He was very presentable in company uniform and van. He found a leak in my system and repaired and recharged with coolant. He explained everything to me before he did the repair and told me how much it was going to cost. He also took the time to check the inside part and thermostat to make sure it was working properly

The tech was on time and very friendly but he did a very poor job at servicing the unit. He didn't wash the outside unit and he wrote down that the inside evaparator coil was clean when infact it was very diry, to a point that it needed to be cleaned immediately. The blower motor was dirty as well and so was the box it sits in. None of that was pointed out to me and I only found out about it when i got a home inspection done.