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Contractor was over 2 hours late starting every day (momma needed her coffee), was not properly equipped (We provided wheelbarrow, post hole digger, shovel, loppers, garden rake, etc.). Contractor's labor was a 70 +/- small man and the owner's wife (who did NOT want to do this type of work and let it be known). The contractor also damaged the owners septic tank by positioning his tractor on top of the septic tank and causing 2/3 of the septic tank lid (along with the covering dirt to collapse into the tank The contractor was shown the septic system before quoting the work and warned to avoid the septic before starting work. The replacement lids sections cost the owner $1,200.00. When the county inspector inspects the system, it will require replacement of the entire system at a cost of over $15.000.00. The contractor also drove his tractor into the neighbors yard causing several deep impressions in their yard and damaging their septic system. Due to the late start each day, lack of equipment and inadequate labor, many shortcuts were taken. The plants were simply thrown in a hole without the soil being compacted around the roots. Only about half of the dirt was spread with many piles of dirt not spread and left piled all over the yard. The contractor left the job site after dark on 10-15-2024 and promised to return the following week to complete the work. Which he did not do. The following week was the same result He has not returned and after many calls, I ask him not to return. We have replaced 4 of the new shrubs (Costing about $60) which have died in spite of frequent watering As per Angi's List, the contractor is licensed and insured and was rated 5 Star on Angi's List. I have repeatedly tried to obtain insurance information from both the contractor and Angi's List without success.
Description of Work: Contract was to remove shrubs in front of home and pool and replace with owner supplied shrubs and spread 14 cu/yd of owner supplied clay/sand to top dress areas of the yard.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,875
Response from WC Landscaping and Tree Removal Experts
We undertook a comprehensive landscaping project that involved removing and replacing all weeds and previous plants in the front beds, installing a weed barrier, and adding mulch. We advised the client about the need for proper watering and noted that the existing soaking lines were outdated. The plants between the house and the septic tank, as well as those around the pool, presented significant challenges due to 45 years of growth and severe root systems. We had to use a tractor to remove them. At no point were we informed about the location of the septic tank. The only underground system mentioned was a small lift station on the left side of the garage, which the client said was added for an additional bathroom. We learned about the septic tank only after its lid fell in, at which point the client explained he had avoided connecting to the city sewer due to the $15,000 cost. He then arranged for his contact to replace the lid, deducting the cost from our "bonus." The removal of 14 large boxwoods around the pool was another significant task. These plants' extensive root systems disrupted the paver borders, but no plan for replacing the pavers was discussed. The dirt provided for spreading was primarily hard clay, some of which had hardened into rock, making it impossible to distribute as desired. Despite our efforts and communication with the client, this issue could not be resolved. We worked late to remove grass from the septic tank cap, addressing all concerns as they arose. Regarding tardiness, any delays were due to external factors, such as the mulch facility not opening until 8 a.m. Despite these challenges, we completed all expected work to the best of our abilities. The client frequently expressed satisfaction, inviting us to stay for a beer each night and even giving our helpers a bonus. On the second evening, while waiting for payment, the client lectured us about timeliness but eventually paid the agreed amount, stating that additional payment was withheld to cover the cost of the septic tank lid. As for the neighbor's property, we were never on it. The neighbor had marked the property line with flags, which we respected. At the end of the project, we walked the property with the client to confirm satisfaction. The client reiterated approval of our work and again provided bonuses to our team. Given these facts, we are unsure of the nature of the current issue, as all tasks were completed to the agreed-upon standard.
craig B.
08/2024
5.0
tree service
+ -1 more
The service that was provided was excellent. The service was professional and courteous. The agreed upon estimate was 100% accurate. The work that was performed was completed in the timeframe estimated. I am completely pleased with the results. Most assuredly, in the future, any additional projects will be trusted to this provider. I would strongly encourage other potential customers to consider using this provider.
Description of Work: The provider cut my grass and did tree removal.
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Service Categories
Tree Service,
Landscaping
FAQ
WC Landscaping and Tree Removal Experts is currently rated 3.5 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
WC Landscaping and Tree Removal Experts accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, WC Landscaping and Tree Removal Experts does not offer free project estimates.
No, WC Landscaping and Tree Removal Experts does not offer eco-friendly accreditations.
No, WC Landscaping and Tree Removal Experts does not offer a senior discount.
No, WC Landscaping and Tree Removal Experts does not offer emergency services.
No, WC Landscaping and Tree Removal Experts does not offer warranties.