Waterfall Pools Inc.

I have had nothing but terrible experiences with pool contractors and subcontractors. All of them ask for payment in advance then once they have you hooked they bait and switch you into higher costs and threaten to abandon the project knowing it will cost you more to go to anybody else half way. I contracted with Waterfall Pools after having been robbed of a lot of money by another crook company Nationwide Pools run by Keith Stuart. I should have suspected foul play when the owner Ed Huber only provided a handwritten contact that was specifically vague on the scope of work. I had to sit and discuss the contract with him for over 4 hours as I saw multiple opportunities where he left the contract open ended to try an upcharge later on. This left him little scope to upcharge me as he had originally planned but he still squeezed extra money out of me on various stages as described below. First Ed had his subcontractor Riteway Trucking over dig around my pool to a depth of 4 feet which was totally unnecessary. He did this to avoid trenching for the pipes as is customary and this over-dig and subsequent backfilling work cost me $10,000+ extra. Ed's subcontracted plumber did not finish the plumbing according to plan. Ed tried to ask me to hurry up and cover the flawed plumbing (with multiple uncapped pipes too) in hopes I would not notice. When I brought in an independent pool plumber to inspect the work and discovered the flaws, Ed refused to fix it and abandoned my project for over 2 months. Finally when I threatened informing the authorities he finished the plumbing job but now wanted an extra $1100 for the extra work for a mistake his subcontractor made! During the build of the waterfall he tried similar upcharges at every stage and threatened to delay work and walk away from the project whenever I disagreed. He agreed to build a bridge and table in the original contract and later decided he did not want to build it as per his words "he had just mentioned a price of $5000 in the heat of the moment to do these items but is not interested in making them as he will make no money on it"! Again this is his ploy to keep a very vague contract upfront so he can upcharge as the job gets along thereby showing a lesser cost in the beginning but ending up to be more expensive later on when the homeowner has no choice but to pay up. He up-charged me $2500 for electrical piping after having agreed to do it for $1000. He later up-charged me $3500 for closing up a hole in the slide structure that he initially agreed he would do. Apparently the charge was for removing the concrete papering since the slide structure would now be exposed. Ed and his one worker popped in an out whenever they wanted with no focus on my project. They did not clear construction debris and left a messy job site for days. They stored material such as concrete bags and blocks for other jobs on my site and used my backyard as a storage area without my consent. I had to call repeatedly to ask them to finish their work and he was routinely rude and disrespectful to me and my family members raising his voice and losing his temper. Overall Ed is a dishonest businessperson, one of the worst I have worked with, he has no sense of customer service, overcharges for work and holds customers hostage. Avoid Ed Huber and Waterfall Pools at all costs and please report similar instances where he has messed with customers so this person can be stopped from doing pool business in South Florida especially Broward County. I have complained to the City of Davie and Sunrise on Ed and his nefarious acts.

The most awful experience imaginable. Things were not done to code. Things were not done according to plans or contract. Beware of the contract. Its absolutely skewed so that you will lose, meaning no finished pool and contractor gets paid.