Home Safe Claims

Fraudulent company. First of all, most of the reviews I've read here are from people who just signed up and haven't actually filed a claim. These individuals are in for a rude awakening when they file their first claim. I would rate this company 0 stars. Why would a company set up for the sole purpose of defrauding its customers by stealing their money and denying every single claim deserve even 1 star? On my first claim with the company, I had a washing machine that was less than 3 years old. It had an internal seal that failed, allowing water to leak into the transmission, causing the appliance to fail. Home Safe claimed there was rust inside the appliance, as if that would be some kind of neglect on my part, and refused to pay. After dealing with several people and managers in the company, I was eventually able to get them to pay the claim. I should've canceled then, but I foolishly stuck with them. A few months later, my water heater went out. The claim was submitted on a Saturday, and I was able to get the plumber out that same day. I found the plumber, not Home Safe. The estimate was submitted that evening. I received an email asking for more information on Monday, which was promptly responded to and sent in that same day. Their own policy is to approve the claim within 24 to 48 hours. I never heard back from anyone, so I called back several times over the course of the workweek. I was told the adjuster had either left early or had not come into work yet. When the adjuster finally called me on Thursday just before 5 pm, he actually straight up lied to me. He told me that he had requested additional information on Monday after receiving my email. He said he left a voicemail with me and the plumber. Neither one of us had any missed calls from the adjuster. He said he needed to know what caused the tank to rupture and precise pictures of the crack in the tank showing the leak. Anyone who knows anything about a water heater knows that once the tank ruptures, no plumber in their right mind would attempt to disassemble the water heater and repair the leak or determine where exactly it cracked. But that is exactly what the adjuster at Home Safe expected to happen. He said that without a reason why the tank ruptured and precise pictures of the leak location, he could not approve the claim. Why did lightning strike the transformer down the street and cause my power outage? Were you able to get pictures of the lightning striking the transformer at that precise moment in time? The only satisfaction for me at this point would be to hear the entire company burned to the ground and that their insurance company denied the claim because they could not show a precise picture of the wire that shorted and a reason why it shorted.

SCAM This company will use every exuse to NEVER pay when it is covered in contract. SCAM, BEWARE 4 accounts and they find ANY EXCUSE not to pay. I have had to pay or contractors would sue Cheaters and scammers

They were great. They were very helpful. They were easy and they answered all my questions. They responded to all of my concerns.

It was fantastic. It was very on point. It didn't take a long time.

They were super helpful. They were knowledgeable. They exceeded in time frame. They were able to contact the insurance company right away.

From the first contact until the end. Top notch. Highly recommended.