Brisk Air Inc

They refused to come out without charging us. About five months ago we had the original installer come and check the system. At night I can hear a low hum. He could not hear it and tried to charge us a service call. When I made the arrangements, I reminded them we were under warranty. I refused to pay the charge. Later that week I spoke to the owner’s wife and she agreed to have their best person come out and check the system. I have had serious medical issues with my eye requiring specialized surgery. I could not make the arrangements until trying this week which I told their receptionist . I was told because five months had gone by, even though our system is under warranty, that they would charge us. We have been their customer for years. They have serviced our air-conditioners, put the new system in at a very inflated cost which they admitted because of their “great service”, they have cleaned out all of our ducts and I am shocked that they refused to come out. Of course they would come if we paid them. I noticed on Angie’s list that they are now a “B” company. I am not surprised. If you are looking for an HVAC company, my recommendation would be to look on Angie’s list and find another company. I’m sure there are plenty of good ones out there that would not treat faithful customers in the way we have been treated..

Really good salesman listened to me and didn’t try to sell me something I didn’t need. I had 7 estimates and he was the most affordable. The workmen were on time and in the best time, they were very efficient

The repairs went well. We needed a thorough cleaning of the unit and a small charge of Freon. The work was performed in a timely manner and we are very happy with the service. We will call them again if needed.

Very happy with the service received from everyone at Brisk Air. They are very knowledgeable and helpful. Install was done quickly they cleaned up after themselves experience was great. We contracted them to maintenance unit because we were so pleased and impressed.

Everything went great. Office staff was very nice and scheduled me the same day. The tech came to my home and was very professional. Any question I asked, he answered very thoroughly. My ac was cooling the same day thanks to Brisk Air. I will be recommending them to everyone!

Work was done on time and done well. However, watch out for their pricing. I paid way too much. I only had 5 vents and they charged me the "up to 10 vents" price. When I called the office I got the canned response. "The price is up to 10 vents." So what? I have 5 vents. Seems to me a partial credit should have been offered. Will not use again. It's a shame to because I have several other homes that need this service. Will go elsewhere. The work was pretty ok - but I feel the pricing is a bait and switch. Just left me feeling taken advantage of. A real gimmick.

The price was fine. Well their service was pretty good. They recommended us to have our vents cleaned and sanitized. We were going to use them for that, their price was pretty good and they seemed to know what they were doing. But they forgot to tell us you couldn't have your dogs home when you did this. So I had to call to cancel and ask to reschedule, once I found out they couldn't be home. They were fine with that but they never called to reschedule.

The reason I looked for a specialized company is I have an air conditioning system that is a Lenox, which is not a common air conditioner in Florida. It's a very common air conditioner in a lot of places, but I wanted to find someone who was certified. They were excellent, and they're certified in servicing this specific Lenox five-ton unit. They give you the right parts is what I'm saying, and the warranties stay in place. When you use companies that are using popular names like Rheem and things like that, they try and substitute parts, and once you start doing that nothing works right. They offer a $179 two times a year visit in which they clean your water discharge pipes and put all your pressures in compliance, and give the unit a look over twice a year for 175 bucks. $175 for two visits a year includes cleaning and 21-point check on a restaurant air conditioner, so we subscribe to that now as well. It was $175 this week, because I did not have a contract. Now I have a contract and it'll be two times a year for the same price. I would certainly give him, on a 1-10 scale I'd certainly give him a 10. Honestly, they were excellent. They're not trying to sell me things. They're just giving me good advice on how to take care of my unit. What are serious problems, what not to use in cleaning it out myself, just how often I should change vents and air conditioning filters, what I should do to remind myself to clear the discharge pipes by using vinegar rather than any other kinds of chemicals, just the kind of stuff that a homeowner needs to know that they don't know. What I'd have done, I'd have poured chlorine down it, because chlorine is an excellent killer of everything. He said that also could do a lot of damage, particularly, whereas vinegar is a natural ingredient that cleans just as well and does not cause any problems and is very inexpensive. When people tell you that, they're not trolling for money. Honestly, I'd give them all A's and I'm not an easy guy to get along with.

It was reasonable. They were an A company, definitely, to me they are.

They did a great job - cleaned all the vents, and used powerful machinery to cleanout all of the duct work

We decided to just recharge the freon to save money. Maybe not the best choice in the long run because it ran out 3 weeks later just as we were about to close on the house. So we called them out a second time. Now they said the compressor had been fried so needed to do BIGGER repairs--or, better yet (in their opinion), replace the whole unit. The repairs would have been 1/2 the cost of a new unit, so we got a second opinion (from another provider on Angie's). Compressor wasn't fried at all. It was the capacitor. Fraction of the cost for their quote. Other guy did the repair for 1/3 the price--and all under warranty. Can't tell if Brisk was just incompetent or dishonest. Hard to tell these days. But maybe next time do a better job with diagnostics.

Great from start to finish. They arrived on time and diagnosed sysyem. Could find nonproblem, however we must have had an electric surge, as a eire was fried and breaker had gone off in the morning. John Decker was the technicisn and he installed a surge protector for the system at our request.

he replaced two fuses that cost 12 dollars at home depotand charged 50 bucks. He put in 2 gal of freon for 150 dollars. He told me the fuses probably blew due to low freon making the motor work harder. The unit ran for 1 week and then stopped running. I took a closer look and noticed that the heat exchanger was filthy and that is probably why it stopped working. For $200 service call, I would think he could have mentioned the filth and/or hosed it off. I called a parts place when the unit stopped working again and he told me it was probably the capacitor. So I hosed off the heat exchanger and put a new capacitor in and it is working. It seems like the contractor did the bare minimum while charging the maximum.

It was horrible. They only wanted to charge me after they did a job, and the work was not right! I put in a complaint, but they never tried to fix it. I ended up having someone else come out and finish it. They kept saying it was coming from animals in the attic. We later found out it was because a part they put in wrong. They worked really hard, and spent many hours working here. The owner was here working. After the work is when the trouble started. I called many other people but they refused to fix it, because it was such a new install! If it wasn't for the other company, it would have never been finished. I'm so thankful to Angie's List for giving me other referrals!

It went well. The workers were very professional and worked to get the work done in a timely manner.

The office staff and technicians were very responsive to my problems. I was able to communicate with the office online sending them video and pictures of the problem. After attempting to fix my problem during the service call, another immediate appointment was made to flush my lines. They were very accommodating with my schedule. Thank you Chris, Andy and office staff for your assistance. So far, so good.

The price is above average but the service, it's quality and if there is ever an issue he comes back out free of charge, explain things thoroughly I've actually face timed him for an issue and he told me exactly the issue was without even having to look at the unit, so he's personable, he's good, he's the guy that I would recommend to other people. They actually gave me some advise to call the manufacturer and the manufacturer actually refunded me a portion of my cost that I had them work on so they were very instrumental in a helping me with that situation. Very clean, very cleanliness, they come with vacuums they sweep up, they clean up, it's like they weren't even here.

Wonderful! We were told the cost up-front. Technician arrived within 30 minutes of our call - 7:30 pm on a Monday evening. He quickly checked and resolved the problem, checked the pressure and other settings. Stayed until the cooling was evident. Well done

Good experience, prompt, quality work. Thank you!

In one word,Terrible.

Installation required additional follow up and is being addressed.

I had a leak in my air conditioner. I had them repair it in January, at which time I purchased a one year warranty. I hadn't needed my AC for a month, and when I turned it on again, it still wasn't working. For him just to check it, he said that it would be $85, and then even more to diagnose it. This is after I purchased a one year warranty. He even said to me, "I'm not in business to lose money, I won't do this for free." So I told him to leave, and my air is still not working. DO NOT USE THIS COMPANY!

Awful! The Tech tried to speak in all technical terms that I didn't understand and was not helpful at all.

They came out and added coolant. No issue!

Juan was excellent. Called before arrival, accessed needs and gave me a quote. Sealed up return in garage that was in sad shape also return in ceiling. Had a $58 certificate from FPL so cost was reduced by that amount. The are now under the name Brisk Air. Will be calling them for all my AC needs in the future.