Closet Factory

Martha helped us design the closets. Carlos built the closets and made the vision a reality. Carlos did a great job correcting any issues with the original design. Mathew assisted us with any project issues along the way. We are very happy with the project. It looks awesome.

It didn't go as well as we had wanted. We were assigned a person that wasn't that experienced, so it cost us a lot of changes and a lot of delays. The good news is that they did their best to try and fix it, the bad news is that we experienced heavy delays in the project from the inexperience of some of the sales people. The finished work was great, but for us to get there was a challenge. When I look at my closet I am extremely happy with it, but the headache to get there.

I'm not one to accept the lowest estimate when I'm looking for someone to do a job. I really look at the entire package. The reputation of the company, their warranty, insurance, etc... Before I hired Closet Factory to design and install my office built ins, I got 2 other estimates. Of the three estimates, Closet factory was by far the most expensive. At least 35% more than the other two quotes. That's a considerable difference. But this was for my residence, which we've remodeled with no expense spared, so I went for it thinking that it would be the best materials, design, experience, etc.. You know how you are supposed to get what you pay for? That's something I really believe in. But in this case, i paid over $10,000 for one of the worst experiences I've ever had with ANY company. The designer came to our house where I explained to her exactly what I wanted. I even drew it for her and sent her a picture of another office that was similar to what I wanted. When the design was completed, we went to her office to review it. There I asked her to make additional changes reflecting what we truly wanted. After a couple of hours, we finally got it right and signed the paperwork. I wanted to get this scheduled right away. The designer was to send me the drawings for approval and scheduled the installation for about 3 weeks from then. I was hoping sooner, but that was fine. They didn't have availability. I then waited for her to send me the drawings. After a few days, they did not come. I was leaving on a cruise and explained that I would have limited access. Since the entire week had passed, I sent her an email that Friday and she responded that she was out of town and couldn't send till Monday. My ship was leaving Sunday but what could I do? Finally on Monday I get the drawings. A week after our meeting in her office. She requested that I review and approve "ASAP". I'm sitting on a cruise with limited wifi and only a phone to look at the drawings. I reviewed them as best I could on my phone and approved them. Later on, I would notice a few mistakes which had to be corrected. But none of the above reflects my real problem with this company. I could deal with the more expensive cost. I can understand a couple of mistakes in the design. I can even tolerate someone taking too long to get back to me... although at the premium I paid here, you would think there would have been a little better follow through after we signed the contract. Well, it turns out, this was just a preview of things to come. The installation date was set and I was told it would be a 3 day job, starting on a Monday in early December 2015. The week before, they told me they were running behind schedule and wouldn't be able to come Monday, other than to deliver a couple of items. They were to start Tuesday and finish by Thursday. I could write a book about all the problems we had, but for the sake of brevity, I'll just list them here: The glass for one of the desktops did not come. There were drawers that were the incorrect size. Panels that didn't fit. We had very limited height on the desk to work with because we have a low hanging window. For this reason, we were supposed to use as much space as possible on the desk height, in order to give the legs room when in a sitting position. After installing the desk, i pointed out to them that they left about an inch below the window sill. It doesn't seem like much but we already had very little to work with. Plus, it wasn't like that in the plans. They had to redo that desk. The glass top for one of the desks still hadn't arrived. They inserted a couple of drawers that did not have the right fit and then had to break them off to remove them and redo that part of the other desk. When they started building the armoire and the bar, the installers inverted the design, so I had to let them know and then they switched it to the way it was supposed to be. Then the missing glass top came in for the desk, when they installed it, they cracked the glass on the OTHER desk. So now we had to replace the other glass too. After further inspection, the glass they had just brought in, I noticed it had a very obvious 2ft scratch that I'm sure they saw, but didn't mention it. I had to call them back into the house before they left and pointed it out to them. They confirmed it and told me they would have to replace both glasses. By the time they finished the work, the 3 day installation had turned into a month. One month of me having to be here for the installers. Making sure I was home for them to come back in and out. I'm not sure how many times they were here but I would say, for one reason or another, about 15 days. And every time they came, I would have to make arrangements, move or cancel meetings, clear my schedule for that time frame so I could attend to this, etc... Throughout the entire ordeal, I was very patient and understanding. I was on the phone with the manager several times a week as he worked with me to get all the issues resolved. But at one point, I told him, look, I understand one or two mistakes... or 5 or 6. But this is ridiculous. I'm wasting a lot of time on this and it's costing me serious money. When he asked me how he can make it up to me, I told him that if he had to compensate me for all my lost time, considering my income, he'd have to do the entire office for free. And I was not going to ask him to do that. So I offered an alternative. I needed a wall unit for my living room TV. I told him, if you can take care of that for me, we'll call it even. I figured, how much can that be. And I even thought, maybe I can pay for their costs so they don't have to spend out of pocket. The manager came by my house with the designer to measure the space and told me I would have a design ready soon. When they sent me the design, they told me that it would cost $7,500 and that for all my trouble, they would take $1,500 off the price. Now, we are talking about a wall unit for a TV. Two shelves and a cabinet. A couple of drawers. That's it. They had just done my entire office for $10k. My office consists of 2 desks with glass tops, 3 glass doors, an armoire, 2 display cases, 13 shelves, 4 wood doors leading to more shelves. 4 inset LED lights. And a small walk-in closet. The cost for this was $10,500. This was already about $3,500 more expensive than my next most expensive quote. We're talking about an entire 11 x 11 room plus a closet. And they want to tell me that the wall unit for my TV would cost me $7,500 and as a courtesy to me for all my trouble, they would be willing to reduce that price to $6,000. Here is where I stopped being nice. The audacity of these people to take an opportunity to make it up to a client who has had to deal with their terrible service for over a month... instead of trying to do something good for the customer, they try to milk me for more money? The cost for them on that wall unit cannot be more than $1,000. I would have even been willing to pay that. So I got in an argument with the manager and told them that I would not be giving them any more of my business. That this was not about them making more on me, but rather making it up to me for weeks of aggravation. So I proposed that they take that $1,500 "credit" and they just give me the $1,500 credit for the previous job. I had also told him previously that if they didn't find a way to resolve this to a satisfactory conclusion, i would take my experience and make sure everyone hears of it. Obviously if they had resolved this properly, I wouldn't be writing this review. But that was a big concern for Closet Factory. So when I requested the $1,500 credit on the original job, their response was, "If we give you this credit, we don't want you to write bad reviews. I told him that if he gives me the credit, I will find that to be adequate compensation and we could both go our separate ways. He agreed on the phone. He also offered to send an installer to add a cover for the electrical cords that looked ugly, dangling all over the top of the set up. He sent the installer. A week later I asked him, in an email, when I should expect to see the credit. He didn't respond for several days. When he finally got back to me, he told me that he never agreed to the credit. This is fine as I actually prefer it this way. See. If he had given me the credit, I would have considered the issue resolved for better or for worse and wouldn't have continued to waste time on this, writing reviews, etc... But because the issue was never resolved, I'm writing my story for everyone who even remotely considers doing business with these incompetent people. I have, since this issue, talked to others who have worked with Closet Factory and have had similar stories. To me, the measure of a good company is how they resolve problems that inevitably arise. I understand that mistakes will be made, some which are outside of our control. Some that are within. But in the end, it's how you treat your customers. With respect for their patronage. Respect for their time. And you do something that shows them that you actually care enough to make up for all the mistakes. That's important to me. These people failed miserably after being given plenty of opportunities. By the way, I'm getting my wall unit done next week. Very similar design, from someone who used to work for Closet Factory. My price. $3,400. I should have used him for my office. Beware!

Martha De La Uz was able to create our vision of our wine bar and paper and make it come to life! This wine bar was no easy task as the space we had for it, was at a very tight angle and very challenging for other designers that we got quotes from. Some designers we called prior Martha, did not even come back with a quote. Thank you Closet Factory for making something out of a space that we had no idea what to do for 3 years.

excellent We worked with Angelina and was extremely happy with the designs she created. She helped us figure out the best way to maximize and utilize all the space in the closets. The closets look amazing and the engineers have been extremely professional.

The sales rep was very friendly, professional and responsive. However, it took longer than expected and they had to come out several times because the work was not as expected, or the installer was not able to finish, or the knobs were different, etc. I must say that every time we called they never said "sorry we can't do that." They always kept coming back and correcting the mistakes, it just took a long time to complete the job.

unknown

The designer came to the house for a consultation. She helped us select finishes and hardware, and suggested details we hang thought about. Closets were delivered on schedule, the installationwas clean, neat, courteous and efficient. They checked afterwards to be sure we were satisfied.

good design, maximized useful space, install to maybe 3.5 hrs

First of all, I never write reviews. However, The Closet Factory acted so professionally that, not only am I writing one, but also felt the need to contact the owner, Sal, to tell him how happy and pleased we are with the product and service they performed. We had a massive wall at home and didn't know what to do with it. All the furniture that we looked at was dwarfed because the wall happened to be so large. From a magazine I saw the ad for this company, the same day I went and checked them out. We gave the designer complete creative freedom. I just told him make something that looks and fits well with the space and get back to me. A day later the design was sent and two day after we met to discuss the price and installation process. To sum everything up, everything that the company promised to do from installation deadlines to design features as well as pricing was superb. It's hard to find companies and employees of such companies in Miami that just do a really good job: great customer service, professional installation, the installers take great care and precautions of existing furniture, walls, etc...and the entertainment center they built it just looks awesome. For future projects, I woulddefinitely use The Closet Factory again.

It was a fairly big project involving completely re-doing the home office. We went to them with ideas and they helped us design the office. They built and installed everything custom. The installation took longer than expected but the end result was very good. We are very impressed and satisfied with the end result. The room was transformed into a stunning home office. We would recommend them. It was not cheap but was worth every penny spent.

Closet Factory, Miami, FL. TERRIBLE COMPANY. STAY AWAY No customer service still waiting for the owner to return my call regarding their disastrous installation. By accident one of the owners picked up the phone when I was calling and when I questioned her she abruptly placed me on hold and refused to get back on the phone. She had the receptionist come on the phone and make excuses. Laundry cabinets were installed too low so washer couldnt be opened. The doors on the cabinets were crooked and the cabinet measurements were off half inch. Everything had to be torn down and reinstalled. The master bedroom installation was just as bad. Cheap materials, bad installation, design errors every where and ruined my closet pocket door. The closets also had to be torn down and redone. The sales guy, Stephen, who calls himself a designer has no clue what he is doing. During his sales pitch he stated he would oversee installation until completion. Lies! He never once stopped by to check on the project and refused to return my calls for days. I dont think he knows how to take measurements since EVERYTHING was wrong. Overall, this is a horrible company to deal with and their materials are garbage. Go with another company or you will regret it! I wasted $12,571. I can be contacted if you would like to see photos. immiatty@aol.com

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See above.

Everything turned out well and it was a good experience for me. I did not have to wait long for them to do the work and it was a relatively quick turnover process. They did the job well and they very professional in my home.

Great job - quick installation when promised. Great designs and flexible with meeting times. Used quality products.

I started with my closet process mid July meeting with the closet people hoping that the closets would at least be on their way by my move in date 8/11/11 with the understanding that it was a 10 day turn around time for fabrication. I okayed the plans end of July.... Its Sept 9th 4 weeks later and they are just now being installed. Although they did need to demo one closet that was supposed to be demoed right before the closets got there however 2 weeks later they tell me that they have to remeasure after the demo so that was a set back for ONE closet. So they put my ENTIRE order on hold to await this closets measurements without me knowing. Several weekends of living in boxes I called the contractor and threatened to go to another place. They then showed up with ONE person to install the 4 closets taking 5 days to do this all while I was living in the house... mind you its days of fine dust and mess. Couldnt they have just brought in a team and finished in one day???? The Closet Doctor did this for me and they were half the price. Will not use them for my next big closet in the master.

The entire process went smoothly and professionally. The time to get an estimate was acceptable. The time from order to install was excellent. The install went very well. The installer (Adam) was very good and very professional. They are the not the cheapest, but very good value. Overall a great experience.

Leslie Apter helped us design the closets for our main bedroom and kids bedrooms. She was very good about assessing our needs and making good suggestions. They honored an advertised discount and proposed materials that they were seasonally discounting. The kids closet was relatively simple, symmetric and there was plenty of room for all our needs. The master's closet was challenging in that the space was limited and we wanted to cover many needs. Leslie's design was very good and she was careful to point out all the drawbacks up front. She was careful to cover all details and had material available to make good choices of laminate materials, knobs, rods and accessories. We had a baby on the way so it was crucial to get this done soon. Leslie managed the job very well. She kept us informed about progress with the actual fabrication of our closets off site. She was at my place the day of installation. The guys who installed the closets were very professional, clean and quiet. Some pieces for the kids' closet were cut wrong so they had to re-fab and come in the next day to finish the job; there was a slight issue with the other closet as well - something minor. However, overall they were so good it was perfectly fine that they had to take an extra bit of time to get it done correctly. We were satisfied with the results. The only issue was that for $4700 the detail in the quality of their laminates could have been better. The edges where the laminate comes together (corners) could look a bit more polished. You get the feeling that some peeling could occur. However they do have lifetime guarantee!

I am overwhelmed with the great job that was done. The installers were pleasant and very communicative. They explained everything in detail.

The design was great, but the quality of workmanship was awful. The salesman tried repeatedly to have the president come to see what I was complaining about. Appointments were made and canceled time after time. Eventually I did not even hear from the salesman. Do not recommend.

The closets are beautiful, but it took me many phone calls and 3 weeks to get a two day install done.