Brevard Appliance Repair

Had Eric (manager) with trainee come out on 5/22/2018. Identified problem and said he needed to order part. Said he would get back with me to give me ETA of next appointment. Never did hear back from him until I started calling everyday and speaking to receptionist. Finally, today he was in office. He apologized saying part is on back order from GE with no foreseeable ship date and maybe another repair company may have it in stock. He said he would not charge us the 79.00 diagnostic visit fee.

The first repair person said I needed a part to fix the 'moisture building up inside lower portion of refrigerator section'. He guessed it would probably cost at least $200. I expressed concern about that amount of money and was told that I could probably let it go and just keep wiping up the water from below the veggie/fruit bins. But if it continued to be a problem I could call back and the service charge would be deducted from the repair service. I tried to do as suggest, it did not work out the problem escalated. Called second time and was told hat the repair service manager, ERIC DUMONTEIL, would come out. He came, said he had to order a part, would call me that afternoon and left. Never called, I called and left messages, I managed to catch him in the office and was told he was having trouble finding a source for the 'special' part. Days later (again) left several messages with no reply. Finally, receptionist was tired of forwarding my messages and gave me the cell phone number so I could call ERIC directly. I left a message on his cell phone stating: I resented being lied to and not being called back when told I would be contacted . That I wanted a refund of my money! I have never heard a word from this man or his company. I call Samsung directly for a repair service. I found out they are NOT AUTHORIZED TO SERVICE SAMSUNG REFRIGERATORS!!! I hope this information will save others from being mislead and mistreated. Call the manufacturer directly no not believe the "advertised" internet (so called) authorized services. I will be contacting the BBB and others to give other people this report and warning.

I would highly recommend this company. HONEST and good!

A friend of mine said it was the defrost cycle. I called them and I would have figured they would do their own diagnostic. A couple weeks later my tenant said it was doing the same thing.

Repairman came not long after service was requested. He was able to fix both issues fairly quickly and to our tenant's satisfaction. The cost of his labor seemed reasonable.

Excellent. Came out same day as called. Had to order part, came back to complete repair within a few days. Repairman (Lew), as well as office staff, very nice and knowledgeable.

The washer had been leaking and when John, the repairman came out, it did not leak. He told her to put in a load of laundry and if it leaked he would come back. He left and it started leaking. He came back in an hour. He ordered pump and replaced it. Also checked out dishwasher and recommended to replace because of age and cost to repair. She stated they were excellent and did a bang up job for her, Said not many places would come back in an hour and not charge you additional. They did incredible work and her opinion they were top notch. She would give A+ across the board.Said she could not have been happier with service.

Service call only since the appliances were beyond repair. But I appreciated the advice

They did not get it repaired on the first attempt. They were able to get it repaired on the second attempt.

BREVARD APPLIANCE REPAIR SENT Same person each time! First said it was ice maker arm, even though I said I never hear the water running. Needs to run to fill up ice maker. So I called again. I patiently waited weeks buying bags of ice. Next visit: Owner Sent same guy, he came when the owner said he would send someone else. This time he PULLED OUT REFRIGERATOR, LOOKED BEHIND IT at and then said it should work and to wait 16 hrs before ice maker would make ice. Patient gain! No water running. No one called me to say if the guy was ordering a part or something? Next time same guy sent by owner, and repairman took another look at the ice maker and said he needed to consult with the manufacturer. Another week went buy got a voicemail from owner saying he would reimburse me my money. I called again last week of Oct. and left detail message to please call me back and no one called! My patience and being understandable has worn out. Now I'm out over $100.00+ dollars

Very good. Fast, nice and prompt. Payed for a part that was to be ordered... have not fixed yet. I haven't called and we've had a hurricane in this time....so I'' sure they will be back.

Great! Same day service to diagnose my dishwasher and part was ordered and Lew returned in 2 days and installed it. Very professional and on-time.

Next day appointment was scheduled with Steven, who called an hour prior and said he could come early if I wanted. He arrived, promptly diagnosed the problem, repaired it and had my machine running again in less than 20 minutes!!! All for the quoted price of $69. He was very professional, courteous and friendly, and even gave me advice on my refrigerator which is old and not cooling well. I will definitely be calling them for future repairs, and recommending them to all my friends.

Everything went well. Initially, we had considered buying a new refrigerator, but decided to fix the old one instead; due to the custom size of ours, available space and cabinetry. Lew and Charlie were both timely, professional and got the job done. They came out twice. Once to diagnose our problem, and again to fix it. Both times they were able to come out relatively quickly after my call. I definitely recommend Brevard Appliance Repair and would use again.

I thought perhaps dust and dog hair around the condenser coils was the problem, but vacuuming did not fix it. So I called Brevard Appliance Repair around 10:00 AM. They said Ray would come out between 12:00 and 2:00 PM. He called around 12:45 and arrived about 1:00 PM. I'd already turned the breaker off, cleaned out the defrost drain, and removed the ice from the freezer walls with a hairdryer. He asked a few questions and quickly determined it was either the defrost heater, defrost timer, or defrost thermostat causing a buildup of ice behind the back wall of the freezer which impeded the flow of cold air. He went to his truck to see if he had the parts on hand, which he did. Before he started the work he gave me an estimate of repair costs, dependent on which parts had to be replaced once he got inside the unit to test them. Turns out only the defrost heater (the most expensive part) had to be replaced. After the $10 Senior Discount offered for Angie's List customers, the total cost was $250. This included about 2 hours of labor taking it apart, removing the ice build-up, and putting it back together again. Not bad in my view! It went through a series of defrost cycles Monday afternoon/evening and overnight, so by Tuesday morning it was cooling as it should, making ice, and keeping temperatures well within the "safe" zone on both sides. Thanks, Ray!

Victor was immediately responsive when I contacted him via Angie's List. We scheduled a visit for the date I requested. David called me 10 minutes before the scheduled 2 hour window to let me know he was on his way, which I really appreciated! He arrived when he said he would and went right to work. In less than an hour he had my dishwasher working again! He explained the steps he took to diagnose the problem, and in the process of that, it began working again. I am so grateful! Thanks everyone! The next time one of my appliances goes on the fritz, I'll be calling you! Hopefully no time soon :-)

He took apart the refrigerator front panel and realized a screw was stripped inside it. Replaced the screw and the refrigerator works great!!! Thanks Dave!!!

I wrote a message on Angie's list and he responded within the hour. He then called and we set a time for the next day. He was on time. He came in and cleaned out the washer and showed me the problem. My baby's socks were getting into the drum and clogging the filter. It was a smelly, moldy job but he cleared all the socks out. He told me that I needed a mesh bag to wash the socks. He also said that my washer was on its last legs (we just moved in and I didn't know it was 10 years old!), and told me some good places to find discounts. I would use him again in a heartbeat. His price was very reasonable and he was personable and professional while in my home.

He was excellent, honest and helpful. I would use him again for appliance repair.

My fridge has been acting up lately. Last night was the final straw. It would only run for 5 minutes, then shutdown for 5 minutes, the run for 5 minutes, etc. Our food wasnt going to last in that condition. I called at 0820 in the morning and left a message. A few minutes later I get a return call from them. They took down my info and said a tech will call me shortly. The tech called and said he would meet me at my house. He was there when I arrived home. The tech was Vaughn. He was very courteous. I told him about the issues I was having with the fridge. He got to see exactly how the unit was behaving, ie the 5 minutes on, 5 minutes off continuous cycle. He troubleshot the fridge for a while and determined the control board had to be replaced. But as soon as he started troubleshooting, he discovered that this fridge had been previously repaired. We have only been in the house for 2 years and know we didnt have this done. So the previous homeowner evidently had some work done in the past on the fridge. He didnt have that part on hand/in stock. He checked his supplier and they were out of stock as well. He told me that I could wait for him to get the part from his supplier or I could find one on my own if I wanted. He showed me what the repair consisted of, which is really easy. So I decided to find one on my own. We searched the internet and found a few sources he recommended, but the company he deals with didnt have it at all. That is why he did a search of other companies/stores to see who had it in stock. So I found one and ordered it. It should arrive in a day compared to everyone else's 5-7 business days. I was very pleased with my experience with this company and would use them again. Vaughn was very honest and upfront about everything. His entire approach was to do what was best for the customer and I appreciate that. It is good to find an appliance repair company with people like Vaughn.

Refrigerator was not cooling, all the fans were working, the condenser and evaporator coils were clean and clear, and the compressor was trying to start but shutting off after about 10 seconds. Called at 10:00 AM to the Brevard Appliance Repair desk, and desk called the service tech with symptoms. Desk called back after talking to the tech, scheduled appt for between 5-6 PM same day. Service tech called around 4:30, said he'd be driving to my location and eta 40 min, went over symptoms again, and discussed possible options. Tech showed up 5 minutes early. He quickly checked out refrigerator, diagnosed problem (failed relay and overload protector probably due to electric surge) and replaced with parts he had on hand (factory parts) and provided one year parts warrantee. Reassembled all the parts I'd taken off, wiped down appliance, and stayed long enough to verify that unit was now functioning. Total time of visit about an hour. I probably could have done the work myself, but it would have taken me at least a week to get the part and much more than an hour to install, reassemble; I'd rather have my refrigerator back SAME DAY!!! Well worth it and I'd definately use them again.

I called Brevard Appliance Repair mid morning and the technician, Vaughn, was there in the afternoon the same day. I described how my icemaker was leaking and he immediately knew what the problem was. The icemaker had to be replaced and Vaughn had the correct part in his truck. In only about 15 minutes the new icemaker was installed and working great. Vaughn was very personable and knowledgeable and did a great job. I will call Brevard Appliance Repair anytime I have a problem with a major appliance.

They were very professional. The appointment was convenient for my work schedule. He called to let me know when he was on the way and was right on schedule. When I described the details to Vaughn he knew exactly what was causing the noise and he was right. He repaired it, was quick so my food would not defrost and I was on my way to work on schedule. I would definitely use them in the future and refer them to others. Job well done.

Awesome! I sent a message to Brevard Appliance Repair last night, and they contacted me first thing this morning. Vaughn called me to schedule a time to come out. He was here today on time, and had the problem diagnosed within minutes. He had my dryer back up and running in no time. Unbelievable response and repair time. Vaughn was courteous and professional, and just an all around great person to meet and talk with. I will definitely use them again for any appliance repair work.

I had a broken dial on my dryer which was a bit more than broken due to handymen trying to fix it. Vaughn came in, looked at the job, no judgement as to how it got that way, and repaired it promptly, efficiently, and with a good attitude. It was a pleasure to do business with him