HANKS ELECTRIC

My husband called for repair of our 10 year Frigidaire Gallery Series Stove. He gave them the model # and serial # and explained that the dual elements of the 2 front burners were not working on the "small element" setting. Parts were ordered and the repairman came on time.. He had the wrong parts. We were told that there would be a "restocking fee" of 25% of the price of the elements and the correct elements would be almost 200.00 each plus 1/2 hour labor at $85.00. New total for repair, (including re-stocking fee), would now be well over $500.00. We felt that this was too much to repair a stove that was purchased new for around $700.00. We decided to replace the stove. They told us to come into the store the following day and they would waive the re-stocking fee if we purchased a new stove from them. We went to the store and found 4 employees who seemed annoyed that we interrupted the chat that they were having. We asked for Julie, the person my husband originally spoke to via telephone. She insisted that my husband told her that it was a small burner that was burnt out and not a dual element. In spite of the fact that she was basically calling my husband a liar, we looked for a stove among their limited stock. No Frigidaire appliances at all and only 2 convection ovens with glass cook tops. These two were, in my opinion, of inferior quality and far too expensive. (Both, over 1,000.00 dollars) We decided to wait and shop around for a better deal. Despite the salesman?s apology for the mix-up in ordering the parts, they still insisted that we pay the restocking fee of $79.75 plus $15.00 return shipping for a total of $94.75. So, here we are, minus that total and still have a broken stove. Just a thought, shouldn't a company that sells and repairs major appliances look up the correct parts for the appliances they repair. We will never recommend Hank?s Electric Company. They forget the #1 rule of business, ?The customer is always right.? Well, this customer is now GONE!

They are a local. They had to get parts and it was expensive. They were very good.