Florida Family Movers

They worked hard, it did take all day. Everything was packed carefully, nothing was broken. We had an antique table that instead of just lifting and putting into the truck, the mover had the wisdom and experience to take it apart and then reassembled it at our home - made for a safer move of it. They even were able to make 2 stops - and the 2nd stop was a 2nd floor apartment which they worked hard, but got it done!

unknown

Ruined my move. NO SHOW, NO CALL.
They even charged $100 in advance and it took me 3 days to get my money back.
Never even responded after I called Monday to ask why they took my money and never showed up, except to say, "Maam, it sounds like we were not the moving company for you!"
I had to call for a backup and end up paying more money for a rush job.
DO NOT USE THIS COMPANY!
This is the 2nd time I've attempted to put a review up on Angie's list, who appears to censor these reviews. Let's see if this one sticks.

No call no show DO NOT USE THIS COMPANY!!! I saw their ads on craigslist and booked my move by phone on a thurs for a sat move NO CALL, NO SHOW I called 4 times sat and got a voicemail each time. Never got a call back...even on Monday. Monday I called to see what happened and was told "yes u were set for sat" and that "all scheduled moves were completed." One man, "Cary," told me, "maybe we are not the moving co for u" who added "I'm just now getting in." He had the nerve to call me back twice complaining that I hung up on him "twice." No duh.

The movers arrived on time and were very affable. They reviewed the move and gave us a written estimate of $535 which was inline with the estimate that the scheduling person gave, based on a detailed description of the scope of the move including a piece-by-piece description. The initial estimate of time involved was a hand-on estimate. The boxes were packed and only one piece hand to be disassembled the crew took their time dilly-dallied around and nearly doubled the time. One mover actually sat in the truck while the other man took half an hour to attach a mirror with help prof my son-in-law. They required payment upon arrival at our new home with our property loaded on the truck. This is the classic mover scam. They hold your belongings "hostage" in their control until the jacked-up price is paid. What should have been conclude d in a half day took all day. Their estimator called our move a small move and that it could be coupled with another small move for the crew. NEVER use Florida Family Movers. They are pros but not in the professional tradesman sense. They are ripoff pros. They have the scam down to a science. When I complained it took several calls over two weeks. The man to whom I spoke called my wife a liar even though he was not present and had no personal knowledge of the move. Don't let their warming up to you trick you into using them. This is all a sales ploy. They want to book your move, give a favorable estimate, get your things on their truck and under their control and then increase the cost which you must pay to get your property unloaded. When you question them you are the bad guy. Did I say that I am disable in a wheelchair and felt completely helpless. I intend to pursue this legally as a breach if contract. I have multiple witnesses to this fraudulent company's operation

I had arranged more than 10 days in advance for Florida Family Movers to unload a 16ft truck that we were drove to our new home in the villages.  I had a firm commitment on the time and even called prior to make sure everything was still on track.
Over an hour past the time the movers were to arrive with no call, I called them.  I was told that their prior move was taking longer but they had just clocked out and would be at my place within ½ hour.  After waiting for over an hour, I called again.   I was referred to their ?logistics engineer? who said that it was taking longer and they would be at my house in about an hour or so. My wife and I happened to see their truck following another rental truck down the road.   When they showed up at my house I asked the driver about seeing them. He said "Ya we picked up another job".
I originally wanted to send the company directions to my house since it was new but they refused and said they were very familiar with the Villages and could put the location into their GPS and find it.  I finally got a call from the driver who said that he couldn?t find my place and said his GPS wasn?t showing him my location. Several times I gave the driver directions to no avail.  I finally told him to meet me at a major intersection and had him follow me to our home- 5 hours late. 
When the driver got out he started to quote me prices. I told him I had already come to an agreement with the Company on the price and the price he was quoting me was substantially higher.  He said there was some confusion and said he was
agreeable to the price the Company quoted.
When they started to unload, they hit the front door with a set of bed springs and then hit the bedroom door on the way in.  My wife?s  dining room set is solid cherry.  One of the drivers started to ram a steel dolly under the cabinets like it was a wooden pallet.  I stopped him and said I didn?t want to have the cabinet damaged.  He informed me that he was a moving ?expert? and new far more than me about moving furniture.
They then started to unload the truck. There were several smaller boxes that had Waterford Crystal in them. The boxes were clearly marked.  One of them started tossing the boxes of Chrystal to the other individual at the end of the truck. 
Lastly they broke one of the legs on a cherry table.  I was standing less than two feet from the
mover when he put the table down. I heard the table leg snap. He said he didn?t
do it and said it must have broken in the move.
I went into this rather long explanation to warn people about the poor service they can expect to receive from this company. 
 

Will not hire them again!!!!!!!!

I was provided an estimate of $125-180 to move a 4 person spa 6 miles and was told I could pay by charge, check or cash. I asked about the necessity of 3 movers and was assured by 'Freddie' at Florida Family Movers that 2 movers would be fine for a 350-400 pound spa. The 2 men arrived on time. Because the spa was more than they could easily handle, it took a great deal of effort for them to get it on the truck. The couple I was getting the spa from, watched them move it.  During the move to the truck they saw the movers knock a corner piece off. The wife told the movers they had knocked the piece off and the movers picked it up and took it with them. 

The delivery at my end was much easier as they could back up the truck to the lanai. The movers told me they required payment and signature before they could remove anything from the truck. The payment was more than $100 over the estimate.  I had planned to pay by charge and was informed that to pay by charge there was an additional $15 fee. I called Florida Family Movers to find out why the cost was so much higher than the estimate, and why I hadn't been informed of the charge fee ahead of time. They were sorry I apparently hadn't been informed. The movers said they could wait if I needed to go to the bank to get more cash. When they removed the spa from the truck, I noticed a side panel was out.  One of the movers informed me that all the side panels come out, they had it on the truck, and they would put it back in. Because they had run so late, it ran into a conference call I had scheduled. The movers quickly departed as I took my call.

After I finished my conference, I went out to put the cover on. At that point I noticed #1 a missing corner piece, and #2 the side panel they replaced was jammed in upside down and crooked. I couldn't move the piece to get it out and properly installed.  After talking to the couple to find out if they knew what happened,  I immediately called Florida Family Movers and got an answering machine.  I left a message stating that the missing piece was apparently left on the truck and I needed it dropped off and I needed the side panel to be properly installed. After the call, I noticed that the jammed side panel was also scratched.

Things went downhill from there. The logistics manager for the Villages location, Freddie, told me the movers told him they had pointed out the missing piece to the couple when they picked up the spa, so it was prior damage and there was nothing he could do about it. I told him when  I had seen the spa originally, there was no damage or missing pieces. The couple were the original owners. The spa was only 5 years old and had never been moved since the original delivery. Plus the couple had seen and spoken to the movers about the knocked off piece during the pick up.  I asked Freddie to call the couple to get their version not just mine. Freddie finally agreed to call the couple and come look at the spa.  Freddie talked to the couple 3 times and got the same story I had explained. He never showed up to see the spa. When I called to find out what happened Freddie told me he was told by the owner that "I had signed for the delivery and he was not suppose to come out to see the damage". I told him I had been required to pay and sign for the delivery before they would even take it off the truck, so how could anyone see damage under those circumstances. He had no response to that.

Freddie wasn't returning any of my phone calls. I sent a letter requesting repair and replacement. I sent a second letter (certified)requesting a claim form as specified on their paperwork. I also called to verbally request a claim form. A woman answered and identified herself as an owner {Liza} and seemed concerned about my request for a claim form. She relayed a convoluted third-hand version, so I asked her to hear me out. She seemed surprised by my version and agreed to call me back.  She never called back.  I spoke to Freddie again and he said the movers were now suppose to stop at the house when they were in the area and take care of it. 

About 4 days later, the phone range at 7:30 am. The moving men wanted to stop by within a half hour. One of the original movers{Brad} and a different guy showed up at 8:15 am.  Immediately upon walking into the lanai, Brad pointed to the corner piece and said that piece had been missing when they went to pick it up. I said the couple had seen the piece get knocked off and saw them pick it up after pointing it out. I then pointed out the upside down jammed side panel and asked that it be put in properly. Brad attempted to pull, then push it in further, rather than remove it and put it in right side up.  As he was doing this I pointed out the scratches. He said 'they had not done that'. I said there was no missing piece or damage when I had last seen the spa just a few days prior. Brad then told me there were 'all kinds of pieces missing when they picked it up'. A light went on at that point and I told him "I picked up the cover, motor access panel, filter, cover lift, and step-in railing a couple days before the move. So yes, those pieces were not there as they were already at my house." I said this may be part of the confusion. I was only referring to the corner piece that was knocked off and the jammed/scratched side panel they put back in. Brad began raising his voice and talking over me.  I said if he was just going to argue and didn't want to listen then he just needed to leave because this wasn't helpful.  He continued talking loudly and I told him to leave. He told me I should be thankful that they had been able to move the spa rather than complaining. I said I wanted the piece replaced and he needed to leave and I turned to go back in my house. My boyfriend was just starting to walk out to find out why this guy was yelling at me. Brad and the other mover left. Nothing was resolved including putting the jammed piece in properly.

I sent a third letter (certified) again requesting a claim form. As of this date, I have received no claim form or return calls to resolve the matter. The couple supplied me with a written account of what they witnessed during the move.